Job Vacancies at Black Pen Recruitment

Responsibilities

• Supervise day-to-day operations in the customer service department.
• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Hire and train new customer service agents.
• Manage the approved budget of the customer service department.
• Report to higher management on a regular basis
• Stay informed on the latest industry techniques and methods.

Requirements

• Bachelor’s Degree in Business Administration or relevant field.
• +2 years of proven experience as a Customer Service Manager.
• Proven experience in building and scaling a Customer Service team across Africa.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written, verbal and reporting communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.

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Responsibilities

• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organisation
• Promoting a positive working culture, enhancing engagement, and driving high performance
• Providing advice and guidance to line managers on a variety of HR topics
• Maintain an effective pay plan and benefits program
• Report to management and provide decision support through HR metrics
• Manage the administrative onboarding Monthly reporting – update on active job progress Formulate and implement retention initiatives by executing programs developed to improve team morale, satisfaction, productivity and retention.
• Develop and manage a process for handling employee complaints, disputes and grievances
• Ensuring compliance with relative legislation
• Working with team heads on staff performance appraisals to implement a robust and relevant process for each team discipline
• Develop and implement HR strategies, policies, procedures and initiatives aligned with the overall business strategy
• Oversee and manage the human resource function across all sites
• Ensure all sites are adequately resourced in their staffing requirements
• Bridge management and employee relations by addressing demands, grievances or other issues.

Requirements

• Degree or Diploma in HR Management Practices (or equivalent)
• 4+ years or more in a relevant or equivalent role.
• Experience managing, coaching, and developing others.
• Experience demonstrating extensive knowledge, interpretation, and application of employment laws.
• Experience in FinTech/Crypto Industry .
• Extensive knowledge of employment law.
• Prior experience delivering HR training and development programs.
• Knowledge of HR systems and databases.
• Ability to architect strategy along with leadership skills.
• Excellent active listening, negotiation and presentation skills.
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• Highly detail oriented and organised.
• Ability to meet deadlines

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Responsibilities

• Help establish the foundation's blockchain for social impact partnership strategy and plan out its execution.
• Understand, define, and adjust the foundation's value proposition for both developers, as well as blockchain ecosystem partners.
• Network and grow our pipeline of partners to support the company’s ecosystem.
• Establish business critical partnerships chains, tokens and platforms.
• Take ownership of post-partnership execution and partner success stories marketing.
• Work with our existing partners and investors to grow our network.
• Collaborate closely with colleagues across developer relations, product, business, and marketing to ensure we are working effectively with our partners.

Requirements

• Minimum of 5 years of proven working experience in related fields such as business development and partnerships.
• Experience with blockchain and crypto ecosystem alongside understanding of their social impact implications .
• Passion for ecosystem development.
• Excellent interpersonal skills are an essential requirement.
• Candidates must work comfortably across all major internal functional areas (marketing, engineering, sales, executives), as well as external partners, customers, and content developers.
• Experience working in a global environment.

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Responsibilities

• Build and execute non-profit partnerships for the MARA Foundation.
• Execute business development and research programs by devising collection methods and then collect targeted data to identify and evaluate potential philanthropic partners for the company.
• Drive innovation activities of corporations and convince new partners to join the platform to support innovation within our programs and innovation strategies
• Work in conjunction with the Developer Relations team to matchmake social impact projects from the non-profit with blockchain technology solutions.

Requirements

• Master's Degree, or targeted Education, within Environmental Sciences or sustainability-related disciplines.
• 2+ years of work experience in creating partnerships within the sustainability sector (must-have).
• You are a seasoned sustainability professional who has mastered the art and science of sparking collaborations across organisations spanning a diverse range of sustainability domains (climate, carbon, plastic, water, financial literacy, education, etc.), as well as functions (technical research, standards setting, advocacy & lobbying, financing, awareness-raising).
• You are a great storyteller, have strong interpersonal skills, and exhibit a high degree of resourcefulness.
• You are passionate about building scalable sustainability solutions, that can make sustainability truly accessible.
• You are equally capable of, and energised by connecting with people, conducting complex technical research, and making constant optimizations associated with project management.
• Profound understanding of social impact in an African context with deep skill sets in sustainability research and analysis.
• Excellent verbal communication and ability to form and nurture key relationships with local prominent leaders, IGOs, UN offices, foundations and philanthropies .

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Responsibilities

• Develop and execute the strategy to increase the number of developers and users of the companies and partners’ chains/tokens.
• Lead a direct and indirect team of advocates and educators to build an active and passionate community.
• Develop content in the form of tutorials, blog posts, presentations and videos 
• Oversee developer and community content marketing from blog posts, web copy, social media copy, events, podcasts etc.
• Manage the learning and certification journey for advocates 
• Define cross-functionally and implement a roadmap of exciting events, hackathons, masterclasses, workshops, meetups and education initiatives 
• Work with universities and communities to drive the businesses adoption in East Africa 

Requirements

• Demonstrated passion for crypto/blockchain, finance, and our mission to succeed at the crypto-transformation of Africa.
• Proven track record of developer relations or community building roles in East Africa.
• 5+ years of experience in leading community or university programs in East Africa.
• Be inspirational, understand how to build thriving developer communities  
• ​​Demonstrate familiarity with the African universities and grassroot communities ecosystem.
• An established ability to influence and evangelise at operational and leadership levels.
• Show that you are able to communicate clearly and concisely to accelerate strategic decisions.
• Excellent written, verbal, and presentation skills are an essential requirement 
• Self-starter, working with minimal direction.
• Strong interpersonal and time management skills.
• Logical, critical thinking, go-getter, and good team-worker.
• Ability to multitask and to manage varied priorities across multiple stakeholders that are geographically dispersed.
• You are adaptable to an ever-changing environment and do not shy away from accountability.
• The passion and energy necessary to breathe continent-spanning life and stability into the nascent and incredibly exciting brand that is the company.