Jobs at Matrix Homes and Properties Limited

Job Description

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Candidates should possess a Bachelor's Degree / HND with 2-3 years work experience.
• Proven customer support experience or experience as a Client Service Representative
• Must reside within Jabi and environs
• Strong phone contact handling skills and active listening
• Familiarity with CM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• Fluency in Hausa is an added advantage.

go to method of application »

Job Responsibilities

• The role holder will be responsible for leading all marketing activities from planning to execution.
• He / She will be responsible for gathering and prioritizing product and customer requirements.
• Lead in strategy design and implementation for successful Marketing campaigns.
• Lead strategy development for all the marketing sub-teams such as Digital, Advertising, Communications and Social media.
• Cascade the corporate business objectives into a robust and effective marketing strategy to help the business achieve its goals.
• Set, monitor and report on marketing goals including analyzing the performance of advertising campaigns
• Brand building and product positioning
• Analyze consumer behavior and determine customer personas Identify opportunities to reach new market segments and expand market share.
• Material Development and Support to New Business Development and budget management
• Build strategic relationships and partner with key industry players, regulators,agencies and vendors.

Requirements

• Candidates should possess a Bachelor's Degree / HND with 3-5 years work experience.
• Must be skilled in Real Estate marketing.
• Fluency in Hausa is a must.
• Sound understanding of marketing principles.
• Experience running successful marketing campaigns
• Solid knowledge of web analytics, search engine optimization and related digital skills
• Experience with RM software
• Leadership skills with the ability to set and prioritize goals
• Analytical mind
• Attention to details.
• Must have demonstrated proficiency using intermediate-level office software applications, including Microsoft Word,
• Excel, spreadsheets and database.