Fresh Jobs at Credit Direct Limited

Job Summary

• We are seeking an experienced Digital Channel Analyst to join our Digital Transformation team, focusing on our Digital Channels (USSD, WhatsApp and Web portal).
• The successful candidate will leverage their expertise in data analytics, channel support, and process improvement to drive business growth, enhance customer experience, and optimize channel performance within the financial services industry.

Job Details

• Analyze data to identify trends, opportunities, and challenges in Digital channels performance.
• Develop and implement channel optimization strategies to improve efficiency and effectiveness.
• Interface with service vendors to ensure quality service delivery
• Collaborate with cross-functional teams to implement process improvements.
• Provide data-driven insights and recommendations to stakeholders.
• Monitor and report on channel performance metrics.
• Identify and prioritize areas for process improvement.
• Collaborate with teams to ensure successful implementation of process improvements.
• Support the development of best practices and standards for digital channel operations.

Job Requirement

• Work closely with the Digital Transformation team to identify areas for improvement and implement process enhancements.
• Collaborate with cross-functional teams, including Product, Sales & Customer Experience, and Technology, to ensure alignment and effective implementation of channel optimization strategies.
• Develop and maintain relationships with key stakeholders, including customers, partners, and vendors.
• Participate in project meetings and provide updates on channel optimization initiatives.
• Develop and maintain documentation of channel optimization strategies, processes, and best practices.

Required Knowledge, Skills & Competencies:

• Bachelor’s degree in Computer science, Statistics, business administration, Operations, or any related field.
• 3+ years of experience in data analytics, process improvement, or operations within the financial services industry.
• Experience with data visualization tools (e.g., SQL, Tableau, Power BI)
• Experience with process improvement methodologies. 
• Strong understanding of statistical analysis and data modeling.
• Excellent understanding of digital channel operations and customer experience principles within the financial services industry.
• Knowledge of Digital channels; Web portal, USSD and WhatsApp channel platforms and technologies
• Experience with analytics and performance metrics.

Person Specification

• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Ability to work in a fast-paced environment.
• Strong attention to detail and organizational skills
• Ability to prioritize and manage multiple projects simultaneously.
• Strong understanding of data analysis and interpretation
• Ability to think strategically and drive results-oriented solutions.
• Experience in core fintech or financial services industry.

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Job Summary

• We are seeking an experienced Product Manager to join our Digital Transformation team, focusing on optimizing our processes and building internal products that drive business efficiency, productivity, and innovation.
• The successful candidate will lead the development and launch of internal process/products, collaborating with cross-functional teams to deliver solutions that meet the needs of our employees and business, and align with our digital transformation strategy.
• The Digital Transformation team is responsible for driving the company's digital transformation strategy, and the Product Manager will play a key role in delivering internal products that support this strategy and drive business success.

Job Details

• Define and prioritize product and process requirements, working closely with stakeholders to understand business needs and opportunities.
• Develop and maintain a product roadmap, aligning with company goals and digital transformation objectives.
• Collaborate with engineering, design, and other teams to deliver high-quality internal products.
• Work closely with the cross functional teams to identify areas for improvement and implement process enhancements.
• Conduct market research and competitor analysis to identify best practices and opportunities for innovation.
• Develop and track key performance indicators (KPIs) to measure product success and inform data-driven decisions.
• Communicate product plans, progress, and results to stakeholders, including senior leadership and employees.

Job Requirement

• Bachelor’s degree in computer science, Business Administration, or related field
• Minimum 3+ years of experience in Product Management, with a focus on internal products
• Understand of Business Process Automation is an added advantage
• Proven track record of successfully launching and maintaining internal products.
• Excellent communication, collaboration, and project management skills
• Strong analytical and problem-solving skills, with the ability to interpret data and inform product decisions.
• Experience with product development methodologies (Agile, Waterfall) and tools (Jira, Asana, Trello)
• Strong understanding of software development and technology trends.

Person Specification

• Results-driven and goal-oriented, with a strong focus on delivering high-quality internal products.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
• Strong work ethic and ability to work under pressure, meeting deadlines and achieving results.
• Collaborative and team-oriented mindset, with a focus on driving business success through internal products
• Adaptability and willingness to learn and grow, with a focus on continuous improvement and innovation.

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Job Summary

• We are seeking an experienced Sales Associate to join our team, with a focus on selling loans to High Net Worth Individuals (HNIs).
• The successful candidate will have a proven track record of selling loans to HNIs, excellent communication and relationship-building skills, and the ability to deliver exceptional customer experience.

Job Details

• Identify and pursue new HNI sales opportunities through networking, research, and market analysis
• Build and maintain strong relationships with HNIs, understanding their financial needs and delivering tailored loan solutions
• Conduct sales meetings and presentations to promote our loan products and services, highlighting the benefits and value proposition
• Negotiate and close deals to drive revenue growth
• Collaborate with cross-functional teams, including marketing, product, and operations, to ensure seamless customer experience and drive business growth
• Continuously monitor and report on sales performance and market trends, identifying areas for improvement and optimizing sales strategies

Requirements:

• Bachelor's degree in Business, Marketing, or related field
• Minimum 2+ years of experience selling loans to HNIs
• Proven track record of achieving sales targets and driving business growth
• Excellent communication, negotiation, and relationship-building skills
• Strong strategic thinking and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing market conditions
• Strong knowledge of financial services industry and lending products
• Experience with CRM software and sales analytics tools

Preferred Qualifications:

• Experience in wealth management or private banking
• Knowledge of the private wealth market and competitive landscape
• Experience with sales strategy development and execution
• Strong network of contacts in the private sector

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Job Summary

• We are seeking an experienced and results-driven Business Development Executive to join our Digital Personal Loan team.
• The successful candidate will be responsible for driving business growth through B2B2C sales of our private sector loan products, with a focus on identifying and pursuing new business opportunities, building strong partnerships, and driving revenue growth.
• The ideal candidate will have a strong track record of success in sales, excellent communication and relationship-building skills, and experience in a lending company or financial institution.

Job Details

• Develop and execute a comprehensive sales strategy to achieve business growth targets, with a focus on B2B2C sales of private sector loan products
• Identify and pursue new business opportunities through networking, research, and market analysis, with a focus on key industries and sectors
• Build and maintain strong relationships with key decision-makers and stakeholders, including business owners, CEOs, and finance directors
• Conduct sales meetings and presentations to promote our loan products and services, with a focus on highlighting the benefits and value proposition
• Negotiate and close deals to drive revenue growth
• Collaborate with cross-functional teams, including marketing, product, and operations, to ensure seamless customer experience and drive business growth
• Continuously monitor and report on sales performance and market trends, with a focus on identifying areas for improvement and optimizing sales strategies

Requirements:

• Bachelor's degree in Business, Marketing, or related field.
• Minimum 3+ years of experience in B2B sales, preferably in a lending company or financial institution
• Proven track record of achieving sales targets and driving business growth
• Excellent communication, negotiation, and relationship-building skills
• Strong strategic thinking and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing market conditions
• Strong knowledge of the financial services industry and lending products
• Experience with CRM software and sales analytics tools

Preferred Qualifications:

• Experience in a lending company or financial institution, with a focus on B2B2C sales
• Knowledge of the private sector loan market and competitive landscape
• Experience with sales strategy development and execution

Person Specifications:

• Results-driven and goal-oriented, with a strong focus on achieving sales targets and driving business growth
• Excellent communication and interpersonal skills, with the ability to build strong relationships and negotiate effectively
• Strong work ethic and ability to work under pressure, with a focus on meeting deadlines and achieving results
• Collaborative and team-oriented mindset, with the ability to work effectively with cross-functional teams
• Adaptability and willingness to learn and grow, with a focus on continuous improvement and development
• Integrity, professionalism, and a customer-centric approach, with a focus on building trust and delivering exceptional customer

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Job Summary

• We are looking for an experienced Sales lead who is experienced in sales, team leadership, relationship building and portfolio management who can deliver Credit Direct’s vision and strategy.
• You will join a dynamic and fast-paced environment and work with cross-functional teams to execute sales strategy and plans, build good quality loan portfolio, manage relationships and stakeholders (Internal & External) and generate good revenue for Credit Direct.

Key Responsibilities:

• Execute all strategic business and sales strategy to achieve sales targets  
• Recruit, train, coach and appraise the sales team.  
• Set sales quotas and goals; oversee and direct performance of the sales team.  
• Motivate sales team and creating an atmosphere of healthy competition among the staff to achieve set targets.  
• Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs. 
• Conduct research on market and competitor to ensure we are competitively positioned. 
• Maintain a healthy loan portfolio that meets all set internal risk limits.  
• Analyze and identify all customer issues in sales processes and recommend solutions and perform regular quality assessment. 
• Make data-informed decisions to drive performance and resource allocation. 
• Develop and maintain relationships with key clients. 
• Identify emerging markets to find new sales opportunities. 
• Keep a close pulse on the market and competition. 
• Prepare sales report for management. 
• Understand industry-specific trends and landscapes. 
• Effectively communicate value propositions through presentations and proposals. 
• Report on forces that shift strategic directions of accounts and tactical budgets. 
• Complete clinical and technical knowledge of CDL products and market, including regulations, standards and competition. 
• Contribute to design and development of new products; develop new features and enhancements for existing products.  
• Develop and execute marketing and product strategies to achieve or exceed the business unit objectives of innovation and growth for the Market Segment portfolio. 
• Develop marketing plans in conjunction with our marketing teams, to drive the acquisition of new customers. 
• Execute all strategic business and sales strategy and monitor sales process and maintain product knowledge

Requirements

• Bachelor’s degree in marketing, sales, business management or a related field preferred. 
• Proven work experience in sales and as a business/team lead or similar role 
• Strong sales ability, business acumen and commercial awareness including understanding of portfolio and risk management. 
• Excellent written and verbal communication skills. 
• Strong leadership, analytical and problem-solving skills/abilities 
• Excellent listening, negotiation and presentation skills 
• Good time management, strategic planning and organizational skills. 
• Ability to deal with ambiguity, create clarity, inspire confidence, own outcomes, and work well in a team. 
• Ability to effectively lead and build relationships at all levels of the organization 

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Job Summary

• We are seeking for an experienced Card Product Manager that is passionate about building products that customers love.
• The role requires a working with our digital business team comprising of risk, collection, finance, and technology to develop card product in line with the business objectives and achieve overall success as measured by market acceptance of the product.
• We need someone that understands who understands what makes a product scalable, usable, and accessible. Be an integral part of a team that is passionate about building the number one non-bank led lending solution in Nigeria and other parts of Africa.

Job Responsibilities

• Collaborate with the head of digital business to design and implement product development plans.
• Conduct market research on product competitors, new technology that can be adopted, priority markets, priority segments, and relevant industry trends.
• Design and document product strategy with the head of digital business. 
• Create buy in for product vision with internal and external partners or stakeholders. 
• Collate product requirements, write, and document user stories. Translate product strategy into detailed prototypes.
• Polling customers to assess a product's need and viability. Identifying and defining the target customer's needs and using this information to develop relevant products
•  Scope and prioritize activities based on business and customer impact
• Own the product lifecycle 
• Responsible for mapping and documenting the customer journey and liaising with key stakeholders to approve the product document. 
• Manage the product development project. Lead and monitor delivery of project milestones for assigned products.
• Track progress across the entire product lifecycle and report status using an online monitoring tool.  
• Conduct and document user acceptance test and provide relevant insights for business decision.
• Responsible for writing technical requirements and working with technology team to achieve product development objectives
• Work closely with the UX team to brainstorm and provide feedback about user flows.
• Collaborate with marketing lead to design a plan targeted at achieving and scaling product adoption. Evaluate promotional plans to ensure that they are consistent with product strategy and that the message is effectively conveyed.
• Collaborate with customer service and sales team to get relevant market insight for continuous product improvement. 
• Act as a product evangelist to build awareness and understanding

Required Skills:

• Critical thinking 
• Communication
• Collaboration
• Risk management
• Time management
• Relationship management

Job Requirement

• BSc/BA in Business, Project Management, Computer Science, or a related field
• Professional Certification such as PMI-ACP, CSPO is required but not compulsory
• +3 years proven experience as a product manager, associate product manager in Fintech/Financial services or other tech related sectors. 
• Experience in Payments, working with Card Networks or Banking partners.
• Familiarity with design systems and tools such as Figma. In addition to some workflow tools.
• Demonstrate expert understanding of Product conceptualization, Product design, and Product development and management. 
• Solid track record in implementation and completion of project. In addition to achieving success in product market fit.
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job
• Excellent written and verbal communication, influencing and negotiation skills

Person Specification

• Results-orientated and pragmatic with exceptional quantitative and analytical ability and attention to detail
• Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities
• High level of integrity and dependability with a strong sense of urgency.
• A focus on execution. Willing and able to get hands dirty.
• Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method and outcomes yourself
• Ability to create effective working partnerships with senior leaders, challenge the thinking of others in respectful and thoughtful ways, influence upwards.
• Big picture thinker, a “never settle’ mindset.