Jobs at Ascentech Services Limited

• Manage large amounts of incoming phone calls and generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualification/Requirements

• HND/BSC in a related field
• 1-3years proven experience as a Customer Support or Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

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• Administer compensation and benefit plans
• Assist in talent acquisition and recruitment processes
• Conduct employee onboarding and help organize training & development initiatives
• Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
• Promote HR programs to create an efficient and conflict-free workplace
• Assist in the development and implementation of human resource policies
• Undertake tasks around performance management
• Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates
• Maintain employee files and records in electronic and paper form
• Enhance job satisfaction by resolving issues promptly, applying for new perks and benefits and organizing team-building activities
• Ensure compliance with labor regulations

Requirements:

• BSc/BA in Business administration or relevant field
• HND/BSC in Social Science and related fields
• Outstanding knowledge of MS Office; HRIS systems (e.g. PeopleSoft) will be a plus
• Aptitude in problem-solving
• Additional HR training will be a plus

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• Manage quota for bookings and revenue for assigned major accounts
• Identify opportunities to develop new training materials to ensure successful customer onboarding and support business-wide adoption
• Act as an account manager overseeing almost all aspects of the client's business
• Partner with internal resources to drive additional value and expertise
• Areas of focus include B2B (virtual and card-based) payments, expense management, travel solutions, data solutions, compliance, and reporting
• Build effective relationships and develop influence with internal stakeholders
• Develop and maintain accurate sales and/or revenue forecasts and manage quota funnels
• Advise partner sales leaders on new and growing partners to deliver qualified partners to support customer needs.

Requirements:

• HND/ Bachelor's Degree in business, computer science or related fields
• Strong command of the English language and good negotiation skills
• Experience managing complete pipeline process
• Comfortable working in cloud-based environments

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• Manage large amounts of incoming phone calls and generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualification/Requirements

• HND/BSC in related field
• 1-2years proven experience as a Customer Support or Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively