Jobs at Sylvastar Group

Job Summary

• We are seeking a proactive, results-driven, and customer-focused Customer Relationship Manager (CRM) to oversee customer service operations and manage the Telesales and Customer Service teams.
• The ideal candidate will be responsible for building strong customer relationships, ensuring exceptional customer experiences, driving customer retention, and improving sales conversion through effective team leadership and customer engagement strategies.

Key Responsibilities

• Supervise and manage Customer Service Representatives and Telesales Executives to ensure optimal performance.
• Develop and implement customer relationship management strategies to enhance customer satisfaction and loyalty.
• Monitor and evaluate team performance, providing coaching, training, and support where necessary.
• Handle escalated customer complaints and ensure timely resolution of customer concerns.
• Ensure excellent customer service standards are maintained across all customer touchpoints.
• Track customer interactions, feedback, and complaints to identify areas for improvement.
• Work closely with sales and marketing teams to increase customer acquisition, retention, and revenue generation.
• Set and monitor KPIs for the Customer Service and Telesales teams.
• Prepare weekly and monthly reports on customer satisfaction, team performance, sales conversions, and customer retention metrics.
• Ensure accurate documentation and maintenance of customer records within the CRM system.
• Develop scripts, communication templates, and customer engagement initiatives to improve service delivery and telesales performance.
• Conduct regular performance reviews and team meetings.

Requirements

• Bachelor's Degree in Business Administration, Marketing, Mass Communication, or a related field.
• Minimum of 3 years of experience in Customer Service, Customer Relationship Management, Telesales, or a similar supervisory role.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Proven ability to manage customer complaints and resolve conflicts effectively.
• Experience using CRM software and customer management tools.
• Strong analytical, reporting, and problem-solving abilities.
• Sales-oriented mindset with a passion for customer satisfaction.
• Proficiency in Microsoft Office Suite.

Key Competencies:

• Leadership & Team Management.
• Customer Service Excellence.
• Sales & Revenue Growth.
• Conflict Resolution.
• Communication & Relationship Building.
• Performance Management.
• Data Analysis & Reporting.
• Time Management & Organization.

Benefits

• Competitive Salary: N180,000 - N200,000 monthly.
• Performance-Based Incentives.
• Career Growth Opportunities.
• Professional Development and Training.
• Supportive Work Environment.

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Job Summary

• We are seeking a highly motivated and results-driven Telemarketer to join our team.
• The ideal candidate will be responsible for making outbound calls to prospective customers, generating leads, promoting company products and services, and converting prospects into paying customers.
• The Telemarketer will also maintain positive customer relationships and support the achievement of the company's sales targets.

Key Responsibilities

• Make outbound calls to prospective and existing customers.
• Introduce and promote the company's products and services to potential clients.
• Generate qualified leads and schedule appointments where necessary.
• Follow up on inquiries and previous interactions to drive conversions.
• Maintain accurate records of customer interactions, feedback, and sales activities.
• Handle customer questions and objections professionally.
• Meet and exceed daily, weekly, and monthly call and sales targets.
• Update customer information in the company's database and CRM systems.
• Conduct customer surveys and gather market intelligence when required.
• Collaborate with the sales and customer service teams to ensure customer satisfaction.
• Provide regular reports on call activities, lead generation, and sales performance.

Performance Indicators (KPIs)

• Number of calls made daily.
• Number of qualified leads generated.
• Conversion rate of prospects to customers.
• Customer satisfaction rating.
• Achievement of monthly sales targets.
• Accuracy and completeness of customer records.

Requirements

• Minimum of OND, HND, or Bachelor's Degree in any relevant field.
• Previous experience in telemarketing, telesales, customer service, or a similar role is an advantage.
• Excellent verbal communication and interpersonal skills.
• Strong persuasion, negotiation, and sales skills.
• Ability to work under pressure and meet targets.
• Good listening and problem-solving abilities.
• Basic computer proficiency and familiarity with CRM software.
• Professional telephone etiquette and customer-focused attitude.

Key Competencies:

• Communication Skills.
• Sales and Negotiation Skills.
• Customer Relationship Management.
• Time Management.
• Goal-Oriented Mindset.
• Resilience and Persistence.
• Attention to Detail.
• Teamwork and Collaboration.

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Job Summary

• We are seeking a results-driven and highly motivated Direct Sales Agent to promote the bank’s products and services, acquire new customers, and drive business growth.
• The ideal candidate will be responsible for generating leads, opening accounts, mobilizing deposits, and building strong relationships with clients within the assigned territory.

Key Responsibilities

• Must be outspoken and confident
• Market and sell the bank’s products and services to prospective customers.
• Source and onboard new customers for savings, current, and cooperative accounts.
• Mobilize deposits and contribute to achieving branch sales targets.
• Identify business opportunities and generate qualified leads.
• Conduct field marketing, customer visits, and sales presentations.
• Maintain strong relationships with existing and prospective clients.
• Provide accurate information on banking products, services, and promotions.
• Ensure proper documentation and compliance with KYC requirements during customer onboarding.
• Follow up on customer inquiries and resolve issues promptly.
• Prepare and submit daily, weekly, and monthly sales reports.

Requirements

• Minimum of OND, HND, or Bachelor’s Degree in any discipline.
• Previous experience in direct sales, marketing, banking, microfinance, cooperative services, or customer acquisition is an added advantage.
• Excellent communication, negotiation, and interpersonal skills.
• Strong marketing and relationship management abilities.
• Ability to meet and exceed sales targets.
• Self-motivated, proactive, and goal-oriented.
• Proficiency in the use of smartphones and basic computer applications.