Telemarketer (Customer Service) at Sylvastar Group

Job Summary

• We are seeking a highly motivated and results-driven Telemarketer to join our team.
• The ideal candidate will be responsible for making outbound calls to prospective customers, generating leads, promoting company products and services, and converting prospects into paying customers.
• The Telemarketer will also maintain positive customer relationships and support the achievement of the company's sales targets.

Key Responsibilities

• Make outbound calls to prospective and existing customers.
• Introduce and promote the company's products and services to potential clients.
• Generate qualified leads and schedule appointments where necessary.
• Follow up on inquiries and previous interactions to drive conversions.
• Maintain accurate records of customer interactions, feedback, and sales activities.
• Handle customer questions and objections professionally.
• Meet and exceed daily, weekly, and monthly call and sales targets.
• Update customer information in the company's database and CRM systems.
• Conduct customer surveys and gather market intelligence when required.
• Collaborate with the sales and customer service teams to ensure customer satisfaction.
• Provide regular reports on call activities, lead generation, and sales performance.

Performance Indicators (KPIs)

• Number of calls made daily.
• Number of qualified leads generated.
• Conversion rate of prospects to customers.
• Customer satisfaction rating.
• Achievement of monthly sales targets.
• Accuracy and completeness of customer records.

Requirements

• Minimum of OND, HND, or Bachelor's Degree in any relevant field.
• Previous experience in telemarketing, telesales, customer service, or a similar role is an advantage.
• Excellent verbal communication and interpersonal skills.
• Strong persuasion, negotiation, and sales skills.
• Ability to work under pressure and meet targets.
• Good listening and problem-solving abilities.
• Basic computer proficiency and familiarity with CRM software.
• Professional telephone etiquette and customer-focused attitude.

Key Competencies:

• Communication Skills.
• Sales and Negotiation Skills.
• Customer Relationship Management.
• Time Management.
• Goal-Oriented Mindset.
• Resilience and Persistence.
• Attention to Detail.
• Teamwork and Collaboration.