Latest Jobs at Send Freight

Role Description

• We are hiring a Customer Experience Partner to manage customer onboarding and support, ensuring a smooth, transparent, and high-quality experience across the shipment lifecycle.
• This role will serve as a key point of contact for customers, proactively supporting them throughout their shipment journey, resolving issues efficiently, and working closely with internal teams to drive customer satisfaction and retention.

Key Responsibilities

• Guide new customers through the onboarding process and ensure a smooth transition to SEND’s platform.
• Serve as the primary point of contact for customer inquiries and issue resolution.
• Proactively provide customers with shipment visibility and timely updates.
• Ensure customers receive accurate and timely invoices for all transactions.
• Monitor customer experience metrics and identify opportunities for improvement.
• Coordinate with internal teams to escalate and resolve complex customer issues.
• Gather and communicate customer feedback to inform service and product improvements.

Required Qualifications

• Bachelor’s degree in Business, Communications, or a related field.
• 3+ years of experience in customer support, customer success, or related roles.
• Strong problem-solving, communication, and relationship management skills.
• Experience using CRM or customer support tools (e.g., Zendesk) is an advantage.
• Ability to work effectively in a fast-paced, customer-facing environment.

go to method of application »

Role Description

• We are hiring a Head of Sales to lead SEND’s commercial function and drive revenue growth across key markets.
• This role will be responsible for defining sales strategy, building and managing a high-performing sales team, and ensuring consistent execution against growth targets.

Key Responsibilities

• Develop and execute SEND’s overall sales strategy.
• Build, lead, and manage the sales team across target customer segments.
• Set individual and team sales targets and monitor performance.
• Drive pipeline management, forecasting, and deal reviews.
• Coach, mentor, and develop sales team members.
• Collaborate with Marketing and Operations to improve sales enablement.
• Identify new market opportunities and expansion strategies.

Required Qualifications

• Bachelor’s degree in Business or a related field.
• 7+ years of sales experience, including leadership and people management.
• Strong strategic, negotiation, and execution skills.
• Experience in logistics, freight forwarding, or B2B technology is an advantage

go to method of application »

Role Description

• We are hiring Sales Executives to drive revenue growth by acquiring new customers and managing relationships with existing clients.
• This role is ideal for a commercially driven professional who enjoys building pipelines, closing deals, and working in a fast-paced B2B environment.

Key Responsibilities

• Identify and close new business opportunities.
• Manage and grow relationships with assigned clients.
• Achieve monthly and quarterly sales targets.
• Build and maintain a strong sales pipeline.
• Accurately update CRM systems with sales activities and customer data.
• Collaborate with internal teams to deliver on customer needs.
• Support account expansion and upselling opportunities.

Required Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• 2+ years of experience in B2B sales or account management.
• Strong communication and negotiation skills.
• Experience in logistics or freight forwarding is a plus.

go to method of application »

Role Description

• We are hiring a Marketing Specialist to support SEND’s marketing execution and demand generation efforts.
• This role will focus on campaign execution, content, digital marketing, and performance tracking, working closely with Sales and Product teams to support pipeline growth and brand visibility.

Key Responsibilities

• Execute marketing campaigns across digital channels.
• Support demand generation initiatives and lead acquisition.
• Track and report on campaign performance and key metrics.
• Support brand awareness and engagement initiatives.
• Coordinate with external vendors and partners where required.
• Maintain marketing calendars, tools, and documentation.

Required Qualification

• Bachelor’s degree in Marketing, Business, or a related field.
• 3+ years of experience in marketing roles, preferably in B2B, SaaS, fintech, or logistics.
• Hands-on experience with digital marketing tools and platforms.
• Strong execution, organisation, and communication skills.
• Data-driven mindset with attention to detail.