Job Opportunities at Deloitte

Job Description

We are seeking a highly skilled and experienced Credit Control and Receivables Manager (Medical Services) on behalf of our client, a leading healthcare organisation in Abuja, Nigeria. The successful candidate will be crucial role in managing our accounts receivable processes, ensuring timely collections, and maintaining strong financial health for our healthcare operations.

• Establish and maintain credit policies and procedures to minimize credit risk, assess creditworthiness of new and existing customers, set credit limits and monitor credit utilization, implement credit checks and approval processes, and analyze credit information from credit bureaus and other sources.
• Monitor and manage accounts receivable aging, follow up on overdue invoices and resolve billing discrepancies and implement effective collection strategies, including sending reminders, making phone calls, and sending collection letters.
• Receive and acknowledge insurance claims, verify the accuracy and completeness of claim information, and determine eligibility for coverage based on policy terms and conditions.
• Investigate claims to gather necessary documentation and evidence, assess the validity and extent of claims and determine the appropriate level of reimbursement
• Collaborate with healthcare providers, insurance companies, and patients to resolve complex billing issues
• Implement and maintain credit policies and procedures in compliance with Nigerian healthcare regulations
• Manage patient account inquiries and disputes.
• Ensure accurate and timely patient registration and demographic data collection, verify insurance eligibility and benefits and update patient information as needed.
• Work closely with the finance team to ensure accurate financial reporting and reconciliations
• Develop and implement credit policies and procedures for the hospital, ensuring compliance with Nigerian healthcare regulations.
• Evaluate patient creditworthiness and determine credit limits, considering financial history and insurance coverage.

Qualifications

• Bachelor's degree in Finance, Accounting, or a related field
• Minimum of 5-7 years of experience in credit control and receivables management, preferably in the healthcare or medical services industry
• Strong knowledge of healthcare finance, medical billing, and reimbursement processes
• Proficiency in financial management, accounts receivable, and credit control practices
• Excellent analytical and problem-solving skills with a keen eye for detail
• Advanced proficiency in Microsoft Office Suite, particularly Excel
• Experience with ERP systems, preferably healthcare-specific
• In-depth understanding of the Nigerian healthcare system and relevant regulations
• Demonstrated ability to lead and manage a team effectively
• Strong communication and negotiation skills
• Professional certification in Credit Management (e.g., CICM) is preferred
• Ability to work in a fast-paced environment and manage multiple priorities

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Job Description

On behalf of our client in the healthcare services sector, Deloitte is recruiting a highly skilled and experienced Learning and Development Manager to join the organization in Abuja, Nigeria. This strategic role will be responsible for designing, developing, and implementing effective learning and development programs that align with the organization's strategic goals. The role holder will oversee the entire learning and development lifecycle, from needs assessment to evaluation, ensuring that training programs are engaging, relevant, and impactful.

• Conduct regular needs assessments to identify skill gaps and training requirements.
• Partner with business leaders to understand their training needs and priorities.
• Design and develop comprehensive training plans and curricula that align with the organization's strategic objectives.
• Deliver high-quality training programs, both in-person and virtually.
• Utilize effective training methodologies, such as case studies, role-playing, and simulations.
• Provide coaching and mentoring to employees to help them develop their skills and advance their careers.
• Collaborate with managers to identify and address performance gaps.
• Manage the learning management system (LMS) and ensure its effective use.
• Develop and maintain a training calendar and schedule.
• Collaborate with HR Business Partners to identify organizational development needs.
• Design and implement leadership development programs.

Qualifications

• Bachelor’s degree in human resources, Business Administration, or a related field
• Master’s degree in human resources, Organizational Development, or a related field is an added advantage
• 8-10 years’ progressive experience in learning and development, including curriculum design, training delivery, and performance consulting.
• Experience in designing and delivering global training programs.
• Experience in delivering engaging and effective training sessions, both in-person and virtually.

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Job Description

On behalf of our client in the healthcare services sector, Deloitte is recruiting a highly skilled and experienced Employee Relations and Engagement Manager to join the organization in Abuja, Nigeria. This strategic role will be responsible for fostering positive employee relations, driving employee engagement, and ensuring a positive and productive work environment. The role involves managing employee inquiries, resolving conflicts, and implementing initiatives to enhance employee satisfaction and retention.

• Manage employee relations issues, including grievances, disciplinary actions, and performance management.
• Conduct investigations and resolve conflicts in a fair and timely manner.
• Develop and implement strategies to improve employee engagement and morale.
• Plan and execute employee events, such as team-building activities, social gatherings, and company picnics
• Support the implementation of performance management processes, including goal setting, performance reviews, and coaching.
• Identify and develop high-potential employees.
• Analyze employee turnover data to identify trends and root causes.
• Develop and implement change management strategies to minimize resistance and maximize adoption of new initiatives.
• Ensure compliance with employment laws and regulations, including equal employment opportunity, labor relations, and workplace safety.

Qualifications

• Bachelor’s degree in human resources, Business Administration, or a related field
• Master’s degree in human resources, Organizational Development, or a related field is an added advantage
• 10-12 years’ progressive experience in handling employee relations issues, including investigations, disciplinary actions, and conflict resolution
• HR certification (e.g., CIPM, SHRM or HRCI) or any relevant certificate
• Experience working in a global organization and managing employee relations across different cultures and time zones.