Fresh Jobs at INTERSOS

GENERAL PURPOSE

• CB PSS Adolescent Facilitators are recruited to support the INTERSOS Child Protection response in the communities. They are responsible for the daily CB PSS activities and CFS Management in the community, referring possible cases of concern to the FTR Focal Points and the Case Workers for the provision of Family Tracing and Reunification and/or Psychosocial Support Services respectively.
• The CB CFS/PSS Facilitator will work under the overall supervision of the Protection Manager, the direct supervision of the Protection Officer, and in close collaboration with the rest of the project team.
• The CB CFS/PSS Facilitators will be selected and will act as community watchdogs to enhance the level of protection of vulnerable children.
• The CFS/ PSS Facilitator will be responsible for planning, organize and implement activities for children at Child-Friendly Spaces (CFS). S/He will create a safe and friendly environment where children can play, learn and socialize and improve their well-being.

RESPONSIBILITIES

• Create a weekly schedule of PSS recreational activities that will be conducted at the CFS.
• Make use of a variety of structured games, well-being, and learning activities responding to the needs of children of different ages, gender, and abilities
• Ensure a safe, friendly, and joyful atmosphere for the children in the CFS.
• Make children feel comfortable, safe, and respected.
• Promote equal participation in all activities and fairness among children.
• Be a positive role model and demonstrate no-conflict-solving behaviours.
• Record in the daily attendance sheet all children attending the CFS.
• Monitor closely the children’s behaviour and report any sign of distress to the Social /Case Workers
• Ensure that the CFS is clean and organized and store all items safely at the end of the day
• Responsible for monitoring the progress of the community.

REPORTING, ADMINISTRATIVE & TECHNICAL RESPONSIBILITIES

• Support the planning, implementation, and reporting of all protection activities via monthly work plans, schedules, and team management.
• Support positive team dynamics and a healthy work environment where case workers feel comfortable and supported in sharing experiences, challenges, and feelings.
• Ensure an equal division of the overall workload, timely follow-up on targets and flag issues to the Senior Protection Officer. Regularly review team caseloads to ensure compliance with INTERSOS policies and provide quality service to beneficiaries.
• Assist in decision-making vis-à-vis material assistance to beneficiaries, documenting same for both technical and financial reporting.
• Supervise the accuracy of case documentation, ensuring that any progress is duly recorded in a timely fashion via regular case file review and using the case management platform. Provide feedback on the same to case worker team leads.
• Monitor team timeframes for response, decision-making and follow-up via the internal case management platform.
• Participate in individual supervision sessions on a weekly basis with the Senior Protection Officer, bringing immediate attention to any case of special/emergency needs, discussing ongoing issues and strategizing on project and programme development.
• Provide individual supervision sessions on a weekly basis to each caseworker team leader, supporting and coaching them in their duties using various methods. Support the case worker team leaders’ ability to find solutions and respond appropriately to daily challenges.
• Identify gaps and training needs for the caseworkers and request support from the Senior Protection Officer to provide the same. Provide learning opportunities via the delivery of training, workshops, and role modelling.
• Coordinate and supervise psychosocial support activities that are conducted in the CFS and/or communities.
• Compile all reporting on case management general protection activities and PSS activities as per INTERSOS and donor reporting regulations and transmit these on a weekly basis to the Senior Protection Officer for further handling.

DATA PROTECTION, CONFIDENTIALITY & ADHERENCE TO PROTECTION PRINCIPLES

• Oversee the proper and safe filing and archiving of case management files to maintain data confidentiality as per INTERSOS and international standards. Ensure that all teams are trained in data protection and confidentiality.
• Ensure adherence of team members to protection principles, codes of conduct and internal SOPs. Conduct regular case audits to ensure that work is following established SOPs and minimum standards.
• Conduct all tasks respecting key protection principles, including but not limited to.
  • do no harm.
  • non-discrimination.
  • confidentiality,
  • accountability, and.
  • need-to-know principles.

OTHER GENERAL PROTECTION ACTIVITIES

• Contribute to the design and execution of regular service mapping, and updates to the service directory and support the development of referral systems with different service providers and the local NGO/CSO partner. Identify and report gaps in the availability, access, and quality of protection services in the assigned area.
• Flag protection and security issues and contribute to identifying appropriate responses via regular data review and submitting protection reports.
• Identify and assist in the analysis of protection trends in the assigned area.
• Provide guidance and support for the planning and implementation of awareness-raising activities, focus group discussions, PSS activities in the WGFS, and training workshops as instructed by the supervisory/managerial team.
• Collaborate and coordinate with INTERSOS teams from other departments (WASH, Health & Nutrition, Livelihoods, etc.…) to ensure holistic solutions to beneficiaries’ needs.
• Participate/serve as a focal point in external meetings (i.e., GBV sub-sector working groups, general protection working groups, etc.…) and training on protection monitoring, general protection trends, and challenges.
• Ensure good relationships and coordination with the main service providers in intervention, relevant partners, and other project stakeholders.
• Support the development, updating, and local adaptation of protection tools and training material and deliver step-down training on these as needed for the field.
• Support donor reporting and project development as required.
• Any other activities specified by the supervisory/managerial team.

POSITION REQUIREMENT

• Minimum 1 year of work experience as PSS Facilitator for INTERSOS or NGOs and/or local authorities in Nigeria.
• university degree in a related field (e.g., Social Work, Psychology, Law, etc…).
• Strong listening and empathy skills.
• Ability and motivation to work well with children, parents, local authorities, local leaders, and the local community.
• Good cooperation skills, and ability to work well both independently and in a team.
• Strong organizational, interpersonal, and communications skills.
• Fluency in English, Kanuri, and Hausa.

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JOB PURPOSE

• Provide appropriate and timely case management services; assess the needs of individuals with protection concerns, develop case management plans and implement these as per evolving protection needs and concerns, ensuring appropriate follow-up while creating a climate of trust and care.
• Conduct protection activities in-line with project activities and indicators as directed by supervisors and management.

RESPONSIBILITIES

Task:

CASE MANAGEMENT & SUPERVISION

• Manage an open caseload as per INTERSOS standards.
• Conduct intake interviews with individuals identified by the team during outreach work or referred by other agencies and open a case if vulnerability criteria are met.
• Carry out comprehensive assessments for each client after receiving their consent for same. Consider emotional, behavioural and social factors that affect their psychosocial well-being, protection and risk factors.
• Develop a tailored case plan with the client, based on the needs identified during the assessment.
• Refer clients to the appropriate and desired services and, when necessary and deemed safe, accompany them to different service providers.
• Provide continuous basic emotional support via regular follow-up meetings, establishing a relationship built on trust and respecting confidentiality protocols.
• Close cases when the objectives in the case plan have been met and no further needs have been identified.

REPORTING, ADMINISTRATIVE & TECHNICAL RESPONSIBILITIES

• Support the planning, implementation, and reporting of all protection activities via monthly work plans, schedules, and team management.
• Support positive team dynamics and a healthy work environment where case workers feel comfortable and supported in sharing experiences, challenges, and feelings.
• Ensure an equal division of the overall workload, timely follow-up on targets and flag issues to the Senior Protection Officer. Regularly review team caseloads to ensure compliance with INTERSOS policies and provide quality service to beneficiaries.
• Assist in decision-making vis-à-vis material assistance to beneficiaries, documenting same for both technical and financial reporting.
• Supervise the accuracy of case documentation, ensuring that any progress is duly recorded in a timely fashion via regular case file review and using the case management platform. Provide feedback on the same to case worker team leads.
• Monitor team timeframes for response, decision-making and follow-up via the internal case management platform.
• Participate in individual supervision sessions on a weekly basis with the Senior Protection Officer, bringing immediate attention to any case of special/emergency needs, discussing ongoing issues and strategizing on project and programme development.
• Provide individual supervision sessions on a weekly basis to each caseworker team leader, supporting and coaching them in their duties using various methods. Support the case worker team leaders’ ability to find solutions and respond appropriately to daily challenges.
• Identify gaps and training needs for the caseworkers and request support from the Senior Protection Officer to provide the same. Provide learning opportunities via the delivery of training, workshops, and role modelling.
• Coordinate and supervise psychosocial support activities that are conducted in the CC/WGFS and/or communities.
• Compile all reporting on case management general protection activities and PSS activities as per INTERSOS and donor reporting regulations and transmit these on a weekly basis to the Senior Protection Officer for further handling. Engage in regular feedback and dialogue with the Senior Protection Officer on quantitative and qualitative reporting.

DATA PROTECTION, CONFIDENTIALITY & ADHERENCE TO PROTECTION PRINCIPLES

• Oversee the proper and safe filing and archiving of case management files to maintain data confidentiality as per INTERSOS and international standards. Ensure that all teams are trained in data protection and confidentiality.
• Ensure adherence of team members to protection principles, codes of conduct, and internal SOPs. Conduct regular case audits to ensure that work is following established SOPs and minimum standards.
• Conduct all tasks respecting key protection principles, including but not limited to.
  • do no harm.
  • non-discrimination.
  • confidentiality,
  • accountability, and.
  • need-to-know principles.

OTHER GENERAL PROTECTION ACTIVITIES

• Contribute to the design and execution of regular service mapping, and updates to the service directory and support the development of referral systems with different service providers and the local NGO/CSO partner. Identify and report gaps in the availability, access, and quality of protection services in the assigned area.
• Flag protection and security issues and contribute to the identification of appropriate responses via regular data review and the submission of protection reports.
• Identify and assist in the analysis of protection trends in the assigned area.
• Provide guidance and support for the planning and implementation of awareness-raising activities, focus group discussions, PSS activities in the WGFS, and training workshops as instructed by the supervisory/managerial team.
• Collaborate and coordinate with INTERSOS teams from other departments (WASH, Health & Nutrition, Livelihoods, etc.…) to ensure holistic solutions to beneficiaries’ needs.
• Participate/serve as a focal point in external meetings (i.e., GBV sub-sector working groups, general protection working groups, etc.…) and training on protection monitoring, general protection trends, and challenges.
• Ensure good relationships and coordination with the main service providers in intervention, relevant partners, and other project stakeholders.
• Support the development, updating and local adaptation of protection tools and training material and deliver step-down training on these as needed for the field.
• Support donor reporting and project development as required.
• Any other activities specified by the supervisory/managerial team.

REQUIREMENTS

• Minimum 1 year of work experience with an INGO, NGOs and/or local authorities in Nigeria.
• university degree in a related field (e.g., Social Work, Psychology, Law, etc…);
• Essential computer literacy (Microsoft Office Suite, e-mail, etc…);
• Excellent interpersonal and communication skills.
• Ability to work both independently and as part of a team.
• Ability and motivation to work well with local authorities, local leaders, and the local community.
• Willing to work extra hours and available at the weekend for emergency cases.
• Capacity to work under pressure and willingness to work and live in a complex context.
• Fluency in English, Kanuri, and Hausa.

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JOB PURPOSE

• The Project Officer (PO) shall contribute to all aspects of Project Cycle Management (PCM) of the Multisectoral project in Borno State.
• This includes a contribution to operational planning and supervision of project delivery, project staff, quality management, accountability and compliance with humanitarian and donor requirements.
• The PO will liaise closely with MEAL and accountability department, logistics, HR, and finance horizontally and vertically through the DPM.

RESPONSIBILITIES

• Supports in the operational planning, implementation and monitoring of BHA projects in close collaboration with the project Medical Activities Managers (MAM), WASH supervisors, Senior Protection Officers (SPOs), logistics officer, assigned MEAL staff, and the Accountability Officer.
• Supports the DPM in planning and tracking budget expenditures and accountability, ensuring that cash held by staff are closed in a timely manager.
• Monitors and consolidates sector leave plans and shares with DPM for approval and onward submission to HR and ensures strict adherence to leave schedule.
• Enhances teamwork and capacity building in order to ensure the delivery of quality aid to beneficiaries and their communities.
• Coordinate PR development, revision, review, approval, and archival processes across the sectors
• Follow up on staff contract status and raise CNs in close coordination with the DPM Multisector, HR, and other relevant authorities.
• Review monthly PNs-analyse budget variances and suggests/flag areas of concern to the PM-Multisector
• Compile the procurement plan/forecast and share it with the DPM-Multisector for review and approval in close coordination with the logistics and finance departments.
• Convenes monthly and quarterly project reviews with the support of the DPM.
• Coordinates monthly PAT update with the MEAL department and ensure timely update.
• Initiate and actively follow up on the documentation of success stories and case studies with the communication specialist and the respective sector leads.
• Follow up with sectors on updating the monthly work plans on the google drive folder.
• Leads the compilation of monthly regional/in-country report.
• Coordinate inception processes for new grants with support of the DPM
• Coordinates semi-annual, annual and Final reporting activities.
• Perform other Duties as assigned.

POSITION REQUIREMENTS

• Minimum of B.Sc./HND in Project Management, Public Administration, Economics or related field.
• Minimum 3-5 years’ project management experience in multinational working environment
• Work within the framework of INTERSOS Nigeria’s core values.
• Act as an ambassador for INTERSOS Nigeria, through professionalism and conduct.
• Adhere to all INTERSOS policies and procedures both technical and administrational.
• Undertake and apply learning from appropriate training and development programmes.
• Maintain and care for all equipment issued by INTERSOS Nigeria and for any losses or damages due to negligence you will be liable for repair or replacement.

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JOB PURPOSE

• Under the supervision of the Deputy Head of Mission (DHoM) and with technical support from HoM, the Communications Officer will be responsible for delivery of quality internal and external communications outcome and outputs for enhancing our organizational profile and strengthen the humanitarian advocacy among the public, partners, donors and other stakeholders.
• The Communication Officer shall develop and design publications and audio-visual materials on our operations and coordinate the organization of major events and campaigns.

RESPONSIBILITIES

• Supports the Senior Management Team to develop and implement effective communications strategies for various targeted audience.
• Keeps track of donor requirements on reporting and visibility and ensures success stories, reporting and visibility materials are delivered on time.
• Writes, edits, designs, and distributes communications materials, including publications, bulletins, brochures, success stories, press releases, stories on website and social media, annual reports, speeches, and other publicity materials that promote the organization’s key messages, activities and services.
• Manages social media for the Nigeria Mission to ensure compliance.
• Captures audio-visual materials for reporting and awareness raising on prioritized themes.
• Conducts capacity building for program staff in story writing and capturing of audio-visual resources.
• Handles media inquiries and arrange media interviews for major events/ campaigns.
• Establishes and maintains effective relationships with journalists and maintains a media database.
• Seeks opportunities to enhance the reputation of the brand, and coordinate publicity events as required.
• Maintains records of media coverage and collates analytics and metrics.
• Performs any other tasks as assigned.

POSITION REQUIREMENTS

Professional Requirements

• Minimum of a Bachelor’s degree in media, mass communications, journalism, marketing, public relations, or related field; or having a minimum of 3-year working experience in the field of communications in lieu of this qualification requirement.
• Minimum of 1-year relevant experience in a communications role.
• Knowledge of desktop publishing and photo-editing software (e.g. InDesign, Photoshop, etc).
• Excellent verbal, written, and interpersonal skills.
• Good time management and organizational skills.
• Proficient in Microsoft Office, content management systems, and social media platforms.

Organisational Requirements

• Act as an ambassador for INTERSOS Nigeria, through professionalism and conduct.
• Adhere to all INTERSOS policies and procedures both technical and administrational.
• Undertake and apply learning from appropriate training and development programmes.
• Maintain and care for all equipment issued by INTERSOS Nigeria and for any losses or damages due to negligence you will be liable for repair or replacement.