Job openings at Fusion Group

Job Summary

• We are urgently in search of an enthusiastic night concierge to join the team who shares the same values as the company; being meticulous, dedicated, smart and supportive.

Responsibilities and Main Duties

• Provide front desk facilities and services to customers
• Effective, positive liaison with customers, addressing queries and concerns in a timely manner
• Regular site inspections and reporting notable matters to on-site Manager
• Manage booking requirements for key access areas, in and around the facility.
• To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
• To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
• To ensure that all requests & enquiries to the Service Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
• Accepting and issuing of resident’s parcels.
• Meeting and Greeting all residents, guests and clients. Demonstrate stand to greet service.
• Ensure the smooth running of the communication systems within the Facility i.e., telephone, radio’s, internal intercom system, b. Life etc.
• Ensure only authorized persons are given access to areas.
• Issuing of visitor parking permits, offering explanations to the onsite parking procedures.
• Aid the Security of the facility by communicating regularly with them including informing them of any concerning matters that have been notified to concierge.
• Liaising with cleaning staff regarding domestic waste being removed from apartments and removing rubbish if necessary, following operating procedures.
• Correct reporting of any security / health and safety issues.
• Correct reporting of any incidents or complaints.
• Safekeeping of security keys on behalf of residents and the facility, strictly following standard operating procedures at all times.
• Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place.
• Cross-training of junior officers.
• Responding to resident enquiries and ensuring the time constraints are met.
• Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed.
• Apartment & Facility key audit during night shift, with follow up for any missing keys with the last person in possession.
• Maintain a safe environment for all people in the facility at all times.
• Secure handling of people’s data, ensuring the PC is locked when not in
• Report any accidents and record in the accident book as appropriate.
• Turn on and off the lobby lights at the appropriate times.
• Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people.

Qualifications, Skills & Experience

• B.Sc qualification, with 1 - 3 years experience in a similar role.
• Excellent communication skills.
• Polite and confident with a great deal of patience.
• Ability to multi-task and time-manage.
• Strong verbal and written communication skills.

What We Want:

• Someone who will be able to look after all apartments
• Someone who can work with little or no supervision on site
• Someone who is smiley, and customer focused.

Benefits and Salary

• N80,000 monthly.
• HMO
• Pension
• Annual Leave
• Others: Birthday packages, welfare packages, etc.

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Job Description

• Act as liaison between the onsite operatives such as engineers, project manager, security etc.
• Supervise the cleaning staff and manage the overall ambience of the premises.
• Resolving any service problems by clarifying residents’ complaints, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Escalate all technical issues or complaints to the appropriate authorities.
• Contributing to team effort by accomplishing related results as needed.
• Update and maintain records and files such as logbooks, reports, enquiries etc.
• Manage incoming calls and email enquiries from residents.
• Nurturing sales leads received via email, phone calls or walk-ins with timely response to enquiries.
• Manage all clients’ information.
• Receive and redirect mails, deliveries/ packages to intended recipients.
• Provide client support services in accurate and timely fashion.
• Maintain high level of professionalism and competence in every client interaction.
• Build positive and productive relationships with clients.
• Make frequent client calls to strengthen client relationships.
• Analyse and resolve service issues promptly.
• Inform management about complex client issues and resolutions.
• Maintain client focused working environment for team.
• Identify and develop new business opportunities with client contacts.
• Utilize effective problem solving and time management skills in client service operations.
• Assist in risk assessment and mitigation activities.
• Develop process improvements to enhance service efficiency and effectiveness.
• Any other task assigned to you.

Requirements

• Candidates should possess a Bachelor's Degree qualification.
• Minimum of 2+ years of client-facing experience.
• Basic computer literacy skills and talent for technology.
• Advanced written and verbal communication skills.
• Excellent knowledge of local attractions and establishments.
• Polite, friendly, and self-assured attitude.
• Skills in multitasking and good time-management.

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Job Description

• We are looking to employ an HR Assistant with outstanding administrative and communication skills.
• You must be reliable and should accurately follow instructions with the ability to multitask and acclimatize in a fast-paced environment.

Responsibilities

• Support all internal and external HR related inquiries or requests.
• Maintain digital and electronic records of employees.
• Serve as point of contact with benefit vendors and administrators.
• Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.
• Maintain calendars of the HR management team.
• Oversee the completion of compensation and benefit documentation.
• Assist with performance management procedures.
• Schedule meetings, interviews, HR events and maintain agendas.
• Coordinate training sessions and seminars.
• Perform orientations and update records of new staff.
• Produce and submit reports on general HR activity.
• Complete termination paperwork and exit interviews.
• Keep up-to-date with the latest HR trends and best practices.

Qualification Requirements

• Bachelor's Degree in Human Resources or related field.
• 1 - 2 years of experience as a HR Assistant.
• Exposure to labour law and employment regulations.
• Effective HR administration and people management skills.
• Full understanding of HR functions and best practices.
• Excellent written and verbal communication skills.
• Works well under pressure and meets tight deadlines.
• Highly computer literate with capability in email, MS Office and related business and communication tools.
• Fantastic organizational and time management skills.
• Strong decision-making and problem-solving skills.
• Meticulous attention to detail.
• Ability to accurately follow instructions.

Job Competency Requirements:

• Ability to update our internal databases with new employee information, including contact details, employment forms and employment details.
• Ability to gather payroll data like leaves, working hours and bank accounts and responding to staff inquiries regarding HR policies, employee benefits, and other HR-related matters.
• Ability to handle the recruitment process and coordinate new hire orientations.
• Ability to prepare HR-related reports as needed like training budgets by department.
• Ability to review and distribute company policies in digital formats or hard copies and participate in creating training calendars for staff and planning of company events.
• Assisting the HR staff in gathering market salary information.

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Job Summary

• The COO will direct and oversee the operational activities of the organization. This includes planning and overseeing policies, rules and goals.
• The Chief Operations Officer will generally be the organization’s second-in-command, reporting to the Group Managing Director (GMD) and will focus on the operationalization of the group strategies.
• The COO will need to have the ability and confidence to apply judgement and leadership skills for timely and thorough execution of strategies and plans.
• The COO will be responsible for most operational functions including some or all or the following: product / project delivery, finance, human resources, IT, legal, health and safety, customer services and facilities management.

Job Duties

• Measuring the efficiency of an organization's operational processes and taking steps to improve them.
• Developing strategies for the growth of the organization and making sure they are implemented.
• Ensuring raised investment and funding for the business in order to facilitate operational growth.
• Developing and controlling all operational budgets to ensure that the organization has all the resources required to meet its objectives within agreed financial parameters and to maintain the financial strength of the organization.
• Empowering the operational team with the leadership and resources they need to successfully complete operations initiatives
• Coordinating with human resources (HR) to ensure the success of recruitment and retention policies and processes.
• Regularly reviewing operations to ensure that these meet required standards and recommend changes where necessary.
• Partnering with other C-level executives to accomplish short and long-term operational goals
• Overseeing the operations of the organization and making any necessary changes to meet business goals and projections
• Measuring and reporting on operational performance and develop plans to improve relevant key performance indicators
• Taking charge of acquisitions and sales to promote the success of the organization.
• Ensuring that an effective remuneration system is in place for employees.
• Promoting effective and clear internal and external communications.
• Acting as the organization’s main adviser on all issues relating to operational functions and keeping abreast of latest developments to ensure that the Organization maintains its competitive position.
• Preparing and presenting reports tothe GMD
• Working with the executive team to set organizational performance goals
• Cultivating and providing opportunities for rising talent within the organization
• Design and implement business strategies, plans and procedures
• Set comprehensive goals for performance and growth
• Establish policies that promote organizational culture and vision
• Oversee daily operations of the organization and the work of executives (IT, Marketing, Sales, Finance etc.)
• Lead employees to encourage maximum performance and dedication
• Evaluate performance by analyzing and interpreting data and metrics
• Manage relationships with partners/vendors

Qualifications

• Bachelor’s Degree in Business Administration or another relevant field
• Master of Business Administration (MBA)
• 8-10 years’ professional experience in a similar role, as part of a reputable organization.

Skills:

• Highly developed interpersonal skills.
• Knowledge of legal compliance processes.
• Customer service knowledge and skills.
• Financial analysis ability and certification.
• Experience of logistics.
• Relevant industry knowledge.
• Experience of public speaking.
• Well-honed problem-solving skills.
• Proven critical thinking ability.
• Relevant product knowledge.
• Proven leadership experience and ability.
• Risk management knowledge and experience.
• Excellence in written and oral communication.
• Budgeting and sales ability.
• Proven strategic planning skills.
• Solid understanding of staff management, industry specifics and business strategies
• Excellent problem-solving and critical-thinking skills
• Superior management and interpersonal skills
• Ability to remain calm and focused in stressful situations.