Chief Operations Officer (COO) at Fusion Group

Job Summary

• The COO will direct and oversee the operational activities of the organization. This includes planning and overseeing policies, rules and goals.
• The Chief Operations Officer will generally be the organization’s second-in-command, reporting to the Group Managing Director (GMD) and will focus on the operationalization of the group strategies.
• The COO will need to have the ability and confidence to apply judgement and leadership skills for timely and thorough execution of strategies and plans.
• The COO will be responsible for most operational functions including some or all or the following: product / project delivery, finance, human resources, IT, legal, health and safety, customer services and facilities management.

Job Duties

• Measuring the efficiency of an organization's operational processes and taking steps to improve them.
• Developing strategies for the growth of the organization and making sure they are implemented.
• Ensuring raised investment and funding for the business in order to facilitate operational growth.
• Developing and controlling all operational budgets to ensure that the organization has all the resources required to meet its objectives within agreed financial parameters and to maintain the financial strength of the organization.
• Empowering the operational team with the leadership and resources they need to successfully complete operations initiatives
• Coordinating with human resources (HR) to ensure the success of recruitment and retention policies and processes.
• Regularly reviewing operations to ensure that these meet required standards and recommend changes where necessary.
• Partnering with other C-level executives to accomplish short and long-term operational goals
• Overseeing the operations of the organization and making any necessary changes to meet business goals and projections
• Measuring and reporting on operational performance and develop plans to improve relevant key performance indicators
• Taking charge of acquisitions and sales to promote the success of the organization.
• Ensuring that an effective remuneration system is in place for employees.
• Promoting effective and clear internal and external communications.
• Acting as the organization’s main adviser on all issues relating to operational functions and keeping abreast of latest developments to ensure that the Organization maintains its competitive position.
• Preparing and presenting reports tothe GMD
• Working with the executive team to set organizational performance goals
• Cultivating and providing opportunities for rising talent within the organization
• Design and implement business strategies, plans and procedures
• Set comprehensive goals for performance and growth
• Establish policies that promote organizational culture and vision
• Oversee daily operations of the organization and the work of executives (IT, Marketing, Sales, Finance etc.)
• Lead employees to encourage maximum performance and dedication
• Evaluate performance by analyzing and interpreting data and metrics
• Manage relationships with partners/vendors

Qualifications

• Bachelor’s Degree in Business Administration or another relevant field
• Master of Business Administration (MBA)
• 8-10 years’ professional experience in a similar role, as part of a reputable organization.

Skills:

• Highly developed interpersonal skills.
• Knowledge of legal compliance processes.
• Customer service knowledge and skills.
• Financial analysis ability and certification.
• Experience of logistics.
• Relevant industry knowledge.
• Experience of public speaking.
• Well-honed problem-solving skills.
• Proven critical thinking ability.
• Relevant product knowledge.
• Proven leadership experience and ability.
• Risk management knowledge and experience.
• Excellence in written and oral communication.
• Budgeting and sales ability.
• Proven strategic planning skills.
• Solid understanding of staff management, industry specifics and business strategies
• Excellent problem-solving and critical-thinking skills
• Superior management and interpersonal skills
• Ability to remain calm and focused in stressful situations.