Latest Jobs at Standard Chartered Bank

Job Summary

• Client Implementation Manager (Global Implementation) is responsible for the delivery of the Bank’s Transaction Banking (TB) product and services to the clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible.  
• The team serves as the key point of contact for supporting and onboarding clients, and provides project management support (i.e., ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow ups, and delivering a timely solution to meet the client’s expectations) and account management support (i.e., understanding clients’ business strategy and needs) to support implementation of TB products.
• The Implementation Manager is responsible for ensuring the end-to-end delivery of the TB solution, including helping with relationship development, revenue retention, continuous drive to improve the deal cycle timings, and high client satisfaction to help accelerate revenue realisation.
• This role is responsible to drive and execute the strategy of TB Global Implementation across, process and technology while working closely with Regional/Global Head on ensuring the end-to-end delivery of the TB solution, including helping with relationship development, revenue retention, continuous drive to improve the deal cycle timings, and high client satisfaction to help accelerate revenue realisation. 

Key Responsibilities

Strategy:

• Supports the Global Implementation Strategy and actively participates in identifying opportunities to uplift and/or re-establish the profile/identity of the Global Implementations team
• Drive the roll-out of Client Implementation Harmonization
• Provides key inputs to identify and participates in defining Global Implementation initiatives and hub location strategy
• Lead the development of frameworks and/or redesigning of processes, systems, and operating models
• Continuous engagement in collaboration with Product/Channels in the designing of a suite of capabilities and services
• Help drive focused client sessions with Sales, Coverage, Product, and other partners to position overall propositions
• Help to drive strategic initiatives from Global Implementation function
• Help develop regular connect sessions with Clients, including participating in various client forums/events/conferences
• Drives strategic plan/roadmap of client deal management
• Business:
• Ensure a continuous improvement model is adopted to drive efficiency, including harmonization with support partners, and extended Global Implementation team
• Help identify and drive opportunities to streamline processes to improve client experience, including collaborating with functional partners
• Help identify opportunities to improve existing operating model, including the current resourcing and client footprint strategy.

Processes:

• Ensures effective and disciplined usage of the Implementation Management system for self and team
• Helps drive the discipline of Client + Project Management across the team
• Has product knowledge in both cash and trade
• Ability to manage ambiguity in uncertain situations and escalates in a timely manner
• Provides inputs to strategize the implementation of key deals or co-created deals
• Proactive client deal management, including providing key inputs into solutions for the clients
• Drive the team to achieve improved implementation cycle time
• Manages implementation for high profile deals (RFP, global/regional mandates)
• Knowledge in identifying cross-sell opportunities
• Provide support to Regional Head/Lead and/or Country Head/Lead in driving an integrated approach with partners to capture client feedback opportunities
• Provide key inputs for management packs, with opportunities to present in management forums on behalf of Regional Head/Lead and/or Country Head/Lead
• Help drive post implementation activities, including:
• Post Implementation Surveys / client testimonials
• Sharing constructive client feedback with relevant partners
• Provide RFP/RFI responses on the implementation component as part of the Deal team
• Collaborate with Sales, Product Management, Product Development, Channel Management, Technology and Operations teams for the solution designs
• Conduct critical reviews on deal handover, validate deal size, expected revenue and deal requirements
• Develop and nurture client relationships to ensure the products and services remains aligned to client needs
• Provide technical feedback as required to Product Owners and/or distribution teams for continuous iteration of product development
• Project Management of the end-to-end implementation cycle (incl. technical discussions, execution of documentation, ERP integration, liquidity and limit set up, planning testing and training, onboarding)
• Work closely with clients and Product Management during the project requirement gathering, developing technical solutions, system integrations, user testing and training
• Seamlessly transition the implemented product and services to service teams for BAU client servicing
• Help drive sustainability when considering processes, systems, and operating model
• Work with Technology and Operations to design and implement platforms/ecosystem to support TB products
• Where applicable, understand emerging technologies and innovations to help improve product offerings to meet evolving client needs
• Work closely with external partners to support clients in their digitization journey, ensuring efficient implementation experience for the clients
• Engage in discussions regarding emerging technologies and partnerships with digital ecosystems to identify opportunities to simplify / improve business processes.

People & Talent:

• Support a safe, inclusive, and collaborative environment for all team members
• Promote growth and development with direct reports including actively tracking progress (where applicable)
• Encourage open and regular transparent conversations, including two-way feedback loops
• Provide ongoing mentorship and guidance (where applicable)
• Embrace and promote a data driven culture
• Help create a culture of trust and continuous learning mindset
• Provide key inputs into team training plans, awards, etc.
• Provide key inputs to equip the team with the necessary skills to run deals independently (where applicable)
• Help foster a safe environment to encourage team members to be brave and speak out.

 Risk Management:

• Support the holistic data management framework for Implementation Management system
• Ensure adherence to all local regulatory, legal and compliance requirements
• Proactive risk management; includes delivery + operational risks.

Governance:

• Adherence to all bank’s policy and standards, including eLearning courses for direct reports (where applicable)
• Ensure implementation governance controls are properly executed by the team
• Assist with the governance of business controls; including identifying opportunities to develop new business controls
• Participate in Regional/Country Implementation Governance forums to support Regional Head/Lead and/or Country Head/Lead.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Keep abreast with regulatory changes to ensure TB products are compliant with relevant risk management guidelines / policies and procedures (e.g., electronic banking, technology, ESG, etc.)
• Keep abreast with changing regulatory requirements and provide advisory support to clients
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
• Completion of all mandatory risk and compliance training including e-learning within stated timeframes.

Qualifications

• 12+ years of banking and finance industry experience or similar industry
• 5+ years’ experience in Client Implementation with strong delivery focus
• Has strong project management disciplines
• Knowledge in API, system and technology integrations, and Transaction Banking products
• Creative problem-solver with a strategic mindset
• Excellent written and verbal communication skills, including presentation skills.

Key stakeholders:

• Global & Regional Implementation Heads
• TB & FI Sales Managers
• Product Managers
• Relationship Managers
• Client Managers
• Service Managers
• Other Implementation team (country)
• Operational teams (IMO, GBS, CFCC, Legal, etc.)
• Technology delivery teams (CI, PSS, etc.)
• Supply Chain
• Channel teams
• MT meeting direct / delegate.

External:

• Treasury Senior Stakeholders
• Client Senior Stakeholders (all segments)
• Third Party Providers
• Skills and Experience
• Application Programming Interfaces (APIs)
• Client experience, behaviours and preferences
• Operational Risk
• Change/ Project Management
• System and technology integration
• Communication & Presentation skills
• Stakeholder Management
• Strategic Thinking.

go to method of application »

Job Summary

• As a Business Development Manager, Priority Banking you'll be responsible for acquiring, retaining and deepening banking relationship with clients of Priority Banking & Dollar Millionaires to drive business growth and meet the bank's strategic objectives. 
• You’ll help bring in Priority clients, set wealth goals, manage investments, and create portfolios for long-term growth and stability. 
• You’ll be supported by specialists in the areas of investment, insurance, products and treasury to provide clients with comprehensive solutions.  
• This is an opportunity for you to demonstrate your relationship management, sales, customer service and communications skills. Our Relationship Managers can advance their careers across client segments or explore roles across Wealth and Retail Banking.  
• The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement. 
• Their focus is on the Priority segment, onboarding, uncovering customer’s needs and providing them with the right product & service solution from the full range of Retail Banking products offered. 

Job Purpose

• Oversight of Onboard New To Bank (NTS) Priority and Premium Clients
• Onboard NTB and New to Segment (NTS) potential clients with multiple product needs (e.g. Wealth Management, Wealth Management Over Draft, Mortgage)
• Engage NTB and NTS clients via leads sourced from sources like agency, alliances and owners of our Supplier & Buyer ecosystem
• Ensures that the applications meet the required standard
• Ensure the anomalies / errors / omissions are attended to before submitting the application for processing.

Key Responsibilities

Strategy:

• It is expected for the role holder to be customer centric and provide excellent customer service to complete customer’s experience. Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customer’s needs.

Business:

• Ensure meeting client requirements while ensuring compliance with regulations and controls as set by the bank and external regulators. 

Processes:

• Ensure I remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:
  • “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”
• Observe clear desk policy always.

Risk Management:

• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• the ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
• Ensure money laundering requirement as follows:
• Take all reasonable steps to verify and identify our customers e.g. completing Know Your Customer checklist for all customers
• Retain adequate records of identification, account opening and transactions
• Raise awareness of money laundering prevention by training  all staff
• Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by 
• adhering to the key principles in relation to:
  • “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing
  • Suspicions to customers”.
• Monitoring of client onboarding to ensure compliance with standards. 
• Ensure reduced / minimal operational irregularities.
• Resolving exceptional investigations and inquiries and liaising with other functions to ensure that issues are resolved.
• Analysis and reporting of management statistics

Risk Management & Compliance:

• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. 
• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
• Ensure full awareness of all policies relating to operational risk, sales processes, mis-selling, etc and comply with the same.
• Read, understand and comply with all provisions of the Group Code of Conduct.

Governance:

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner. 

Regulatory & Business conduct:

• (This is mandatory standard wording, please tailor wording in brackets, do not remove).
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• * Local regulator - CBN
• [Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]
• Serve as a Director of the Board of [insert name of entities]
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent).

Key Stakeholders:

• Internal
• Relationship Manager 
• Relationship Managers, and peers in Wealth and Retail Banking (WRB) Nigeria
• Corporate Investment Banking Team
• CAB &M
• Branches 
• Credit
• Wealth Management team
• Group Internal Audit
• External
• Clients & Regulators.

Other Responsibilities:

• Embed Here for good and Group’s brand and values in [NIGERIA / Retail Clients / BSSE team],
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Multiple functions (double hats); [List all responsibilities associated with the management of more than one role]
• Business Development 
• Provide leadership to the Priority & International Clients Acquisition team and supports the team in carrying out the following responsibilities:
• Prepare & set up (remote)
• Receive leads from leads management system – Self referrals, NTB from clients, Staff, Alliances, Agency, Priority Centre, Business Banking.
• Conduct research and preparation on client lead and prepare Bank’s proposition
• Prepare all documents (digital) required for account opening and pre-fill forms where possible.

Sources of Leads:

• Owners of CC and BB companies and top management staff of C&IC Companies
• Introducers
• Paid referrals
• Alliances
• Call/meet, deep sell (in person)
• Call or meet in person. 
• Listen and determine further needs.
• Communicate the proposition.
• Acquire clients with anchor products.
• Set up KYC needs with KYC centre.
• Educate and conduct initial set up for online, ATMs, Client Centre, and Branch
• NTB: On-board, Activate and pass on (remote)
• On-board, activate as per the 365-day plan.
• Prepare and pass on Client into interacting with the Bank via Online, Client Centre and Branch
• Ask for referrals.

Service Quality:

• In consultation with Head Acquisition, determine monthly plans and implement sales and service process to achieve committed targets for incremental business.
• Provide truly professional customer service to achieve a high level of customer satisfaction and retention by:
• consistently adhering to local and international service standards in onboarding clients
• Practice service excellence in handling customer issues, complaints, product enquiries in a timely, problem-
• free and responsive manner.
• Provide a high level of professionalism in conducting financial analysis and profiling with customers.
• Recommending improvements in operational processes, procedures and products based on monitoring of customer feedback to ensure constant enhancement of service levels and efficiency.
• Carry out responsibilities as may be assigned from time to time.
• Other Responsibilities
• Embed Here for good and Group’s brand and values in Nigeria, WRB Affluent Banking team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role].

Qualifications

• B.Sc , Masters Degree is an added advantage 
• 10 years relevant sales expereince in the financial sector managing high net worth individuals.
• Excellent Presentation skills 
• Strong relationship management 
• Good communication skills.

Skills and Experience:

• Manage Conduct 
• Manage Risk 
• Stakeholder Management (CPBB, CCIB, CAB &M)
• Effective Communication 
• Regulatory Environment – Financial Services 
• Addressing Customer Needs 
• KYC/CDD.