Business Development Manager at Standard Chartered Bank

Job Summary

• As a Business Development Manager, Priority Banking you'll be responsible for acquiring, retaining and deepening banking relationship with clients of Priority Banking & Dollar Millionaires to drive business growth and meet the bank's strategic objectives. 
• You’ll help bring in Priority clients, set wealth goals, manage investments, and create portfolios for long-term growth and stability. 
• You’ll be supported by specialists in the areas of investment, insurance, products and treasury to provide clients with comprehensive solutions.  
• This is an opportunity for you to demonstrate your relationship management, sales, customer service and communications skills. Our Relationship Managers can advance their careers across client segments or explore roles across Wealth and Retail Banking.  
• The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement. 
• Their focus is on the Priority segment, onboarding, uncovering customer’s needs and providing them with the right product & service solution from the full range of Retail Banking products offered. 

Job Purpose

• Oversight of Onboard New To Bank (NTS) Priority and Premium Clients
• Onboard NTB and New to Segment (NTS) potential clients with multiple product needs (e.g. Wealth Management, Wealth Management Over Draft, Mortgage)
• Engage NTB and NTS clients via leads sourced from sources like agency, alliances and owners of our Supplier & Buyer ecosystem
• Ensures that the applications meet the required standard
• Ensure the anomalies / errors / omissions are attended to before submitting the application for processing.

Key Responsibilities

Strategy:

• It is expected for the role holder to be customer centric and provide excellent customer service to complete customer’s experience. Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customer’s needs.

Business:

• Ensure meeting client requirements while ensuring compliance with regulations and controls as set by the bank and external regulators. 

Processes:

• Ensure I remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:
  • “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”
• Observe clear desk policy always.

Risk Management:

• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• the ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
• Ensure money laundering requirement as follows:
• Take all reasonable steps to verify and identify our customers e.g. completing Know Your Customer checklist for all customers
• Retain adequate records of identification, account opening and transactions
• Raise awareness of money laundering prevention by training  all staff
• Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by 
• adhering to the key principles in relation to:
  • “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing
  • Suspicions to customers”.
• Monitoring of client onboarding to ensure compliance with standards. 
• Ensure reduced / minimal operational irregularities.
• Resolving exceptional investigations and inquiries and liaising with other functions to ensure that issues are resolved.
• Analysis and reporting of management statistics

Risk Management & Compliance:

• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. 
• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
• Ensure full awareness of all policies relating to operational risk, sales processes, mis-selling, etc and comply with the same.
• Read, understand and comply with all provisions of the Group Code of Conduct.

Governance:

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner. 

Regulatory & Business conduct:

• (This is mandatory standard wording, please tailor wording in brackets, do not remove).
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• * Local regulator - CBN
• [Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]
• Serve as a Director of the Board of [insert name of entities]
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent).

Key Stakeholders:

• Internal
• Relationship Manager 
• Relationship Managers, and peers in Wealth and Retail Banking (WRB) Nigeria
• Corporate Investment Banking Team
• CAB &M
• Branches 
• Credit
• Wealth Management team
• Group Internal Audit
• External
• Clients & Regulators.

Other Responsibilities:

• Embed Here for good and Group’s brand and values in [NIGERIA / Retail Clients / BSSE team],
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Multiple functions (double hats); [List all responsibilities associated with the management of more than one role]
• Business Development 
• Provide leadership to the Priority & International Clients Acquisition team and supports the team in carrying out the following responsibilities:
• Prepare & set up (remote)
• Receive leads from leads management system – Self referrals, NTB from clients, Staff, Alliances, Agency, Priority Centre, Business Banking.
• Conduct research and preparation on client lead and prepare Bank’s proposition
• Prepare all documents (digital) required for account opening and pre-fill forms where possible.

Sources of Leads:

• Owners of CC and BB companies and top management staff of C&IC Companies
• Introducers
• Paid referrals
• Alliances
• Call/meet, deep sell (in person)
• Call or meet in person. 
• Listen and determine further needs.
• Communicate the proposition.
• Acquire clients with anchor products.
• Set up KYC needs with KYC centre.
• Educate and conduct initial set up for online, ATMs, Client Centre, and Branch
• NTB: On-board, Activate and pass on (remote)
• On-board, activate as per the 365-day plan.
• Prepare and pass on Client into interacting with the Bank via Online, Client Centre and Branch
• Ask for referrals.

Service Quality:

• In consultation with Head Acquisition, determine monthly plans and implement sales and service process to achieve committed targets for incremental business.
• Provide truly professional customer service to achieve a high level of customer satisfaction and retention by:
• consistently adhering to local and international service standards in onboarding clients
• Practice service excellence in handling customer issues, complaints, product enquiries in a timely, problem-
• free and responsive manner.
• Provide a high level of professionalism in conducting financial analysis and profiling with customers.
• Recommending improvements in operational processes, procedures and products based on monitoring of customer feedback to ensure constant enhancement of service levels and efficiency.
• Carry out responsibilities as may be assigned from time to time.
• Other Responsibilities
• Embed Here for good and Group’s brand and values in Nigeria, WRB Affluent Banking team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role].

Qualifications

• B.Sc , Masters Degree is an added advantage 
• 10 years relevant sales expereince in the financial sector managing high net worth individuals.
• Excellent Presentation skills 
• Strong relationship management 
• Good communication skills.

Skills and Experience:

• Manage Conduct 
• Manage Risk 
• Stakeholder Management (CPBB, CCIB, CAB &M)
• Effective Communication 
• Regulatory Environment – Financial Services 
• Addressing Customer Needs 
• KYC/CDD.