Jobs at Domeo Resources International

Main Function

• The Chauffeur is responsible for providing safe, reliable, and high-quality transportation services to hotel guests, executives, and VIP clients.
• The role ensures a premium travel experience by maintaining professionalism, discretion, punctuality, and exceptional customer service in line with luxury hospitality standards.
• The ideal candidate must be courteous, well-presented, and experienced in professional driving with a strong understanding of safety and guest service etiquette.

Role Responsibilities
Guest Transportation Services:

• Provide safe and comfortable transportation for guests to and from designated locations.
• Meet and greet guests professionally upon arrival and assist with luggage where necessary.
• Ensure timely pick-up and drop-off in line with scheduled arrangements.
• Deliver a smooth and pleasant travel experience for all passengers.

VIP and Executive Service:

• Provide premium transportation services to VIPs, executives, and special guests.
• Maintain a high level of discretion and confidentiality at all times.
• Anticipate guest needs and provide personalized assistance where required.

Vehicle Maintenance and Care:

• Ensure assigned vehicles are clean, well-maintained, and in excellent condition at all times.
• Conduct daily vehicle inspections (fuel level, tires, engine condition, cleanliness).
• Report mechanical issues promptly and coordinate repairs.
• Ensure vehicles are serviced regularly according to maintenance schedules.

Safety and Compliance:

• Adhere strictly to traffic laws, road safety regulations, and company policies.
• Practice defensive driving and ensure passenger safety at all times.
• Maintain valid driver’s license and required documentation.
• Ensure all vehicle documents are up to date and compliant with regulations.

Route Planning and Navigation:

• Plan routes effectively to avoid delays and ensure timely arrivals.
• Stay informed about traffic conditions, road closures, and alternative routes.
• Use navigation tools where necessary for efficiency.

Professional Conduct and Presentation:

• Maintain a neat, professional, and well-groomed appearance.
• Demonstrate courteous behavior, respect, and excellent communication skills.
• Uphold the hotel’s reputation through professional conduct at all times.

Documentation and Reporting:

• Maintain accurate records of trips, mileage, fuel usage, and schedules.
• Report incidents, delays, or accidents promptly.
• Keep logs of vehicle usage and maintenance activities.

Support Duties:

• Assist with guest luggage and concierge-related support where required.
• Support airport transfers, hotel errands, and official assignments.
• Perform additional duties as assigned by management.

Qualification / Experience 

• Minimum of SSCE or equivalent qualification
• Valid driver’s license with a clean driving record
• Minimum of 3–5 years experience as a professional driver or chauffeur, preferably in a hotel or corporate environment.
• Defensive driving certification is an added advantage
• Knowledge of luxury service etiquette is an added advantage.

Competencies / Skills:

• Excellent driving skills with a strong safety record
• Good knowledge of road networks and navigation
• Strong customer service and interpersonal skills
• Ability to maintain discretion and confidentiality
• Time management and punctuality
• Basic vehicle maintenance knowledge

Behavioural Qualities / Other Competences:

• Professional and well-groomed appearance
• Courteous, respectful, and service-oriented
• Calm and composed under pressure
• High level of integrity and reliability
• Detail-oriented and responsible
• Strong sense of discipline.

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Main Function

• The Night Auditor / Duty Supervisor oversees overnight hotel operations, ensuring security, guest satisfaction, and accurate financial reconciliation.
• This role combines supervisory responsibilities with auditing duties, maintaining operational continuity and exceptional service standards during nighttime hours.
• The position is essential to delivering a seamless luxury guest experience around the clock.

Role Responsibilities
Guest Experience & Night Service Excellence:

• Provide warm, professional service to guests throughout the night.
• Handle late arrivals, early departures, and special guest requests.
• Resolve guest concerns efficiently with a calm and service-oriented approach.

Night Operations & Duty Oversight:

• Supervise all overnight front-office functions, ensuring smooth operations.
• Monitor lobby and hotel activity, coordinating with security and housekeeping.
• Conduct regular property walks to ensure safety, cleanliness, and proper ambience.

Financial & Audit Responsibilities:

• Complete daily financial audit, balancing revenue, payments, room charges, and reports.
• Verify accuracy of postings, transactions, and PMS records.
• Prepare night audit summaries and handover reports for management.

Staff Coordination & Supervision:

• Oversee night-shift staff; ensure readiness, professionalism, and adherence to standards.
• Support staff with training on procedures, systems, and guest service expectations.
• Coordinate cross-department communication for any overnight issues.

Administration & Reporting:

• Prepare incident reports, operational logs, and guest feedback documentation.
• Update reservations, guest profiles, and billing details as needed.
• Ensure accurate completion and filing of all audit and duty records.

Safety, Security & Emergency Response:

• Enforce hotel safety, security, and emergency protocols.
• Liaise with security to manage incidents or safety concerns.
• Serve as the primary overnight contact for guest and staff emergencies.

Qualifications and Requirements
Education and Certifications:

• Bachelor’s degree in Hospitality Management, Accounting, Business Administration, or a related field.
• Additional certification in hotel operations or financial auditing is an advantage.

Experience:

• Minimum of 3–5 years’ experience in hotel front office operations.
• Night audit or duty supervisor experience in a luxury hotel preferred.
• Strong experience with hotel PMS and night audit procedures.

Skills:
Guest-Centric Service:

• Polished communication and interpersonal skills.
• Strong ability to remain calm and attentive in a low‑staff, high‑responsibility environment.

Audit & Technical Proficiency:

• Strong numerical accuracy and financial reconciliation skills.
• Proficiency with PMS, POS systems, and reporting tools.

Leadership & Team Support:

• Ability to supervise staff and manage hotel operations independently overnight.
• Strong organisational skills and decision-making capability.

Professionalism & Problem-Solving:

• Resourceful, composed under pressure, and effective in conflict resolution.
• Adept at managing guest issues, property incidents, and unexpected situations.

Safety & Compliance Awareness:

• Solid understanding of hotel safety protocols and emergency procedures.
• Commitment to maintaining high service, security, and cleanliness standards.