Chauffeur at Domeo Resources International (DRI)

Main Function

• The Chauffeur is responsible for providing safe, reliable, and high-quality transportation services to hotel guests, executives, and VIP clients.
• The role ensures a premium travel experience by maintaining professionalism, discretion, punctuality, and exceptional customer service in line with luxury hospitality standards.
• The ideal candidate must be courteous, well-presented, and experienced in professional driving with a strong understanding of safety and guest service etiquette.

Role Responsibilities
Guest Transportation Services:

• Provide safe and comfortable transportation for guests to and from designated locations.
• Meet and greet guests professionally upon arrival and assist with luggage where necessary.
• Ensure timely pick-up and drop-off in line with scheduled arrangements.
• Deliver a smooth and pleasant travel experience for all passengers.

VIP and Executive Service:

• Provide premium transportation services to VIPs, executives, and special guests.
• Maintain a high level of discretion and confidentiality at all times.
• Anticipate guest needs and provide personalized assistance where required.

Vehicle Maintenance and Care:

• Ensure assigned vehicles are clean, well-maintained, and in excellent condition at all times.
• Conduct daily vehicle inspections (fuel level, tires, engine condition, cleanliness).
• Report mechanical issues promptly and coordinate repairs.
• Ensure vehicles are serviced regularly according to maintenance schedules.

Safety and Compliance:

• Adhere strictly to traffic laws, road safety regulations, and company policies.
• Practice defensive driving and ensure passenger safety at all times.
• Maintain valid driver’s license and required documentation.
• Ensure all vehicle documents are up to date and compliant with regulations.

Route Planning and Navigation:

• Plan routes effectively to avoid delays and ensure timely arrivals.
• Stay informed about traffic conditions, road closures, and alternative routes.
• Use navigation tools where necessary for efficiency.

Professional Conduct and Presentation:

• Maintain a neat, professional, and well-groomed appearance.
• Demonstrate courteous behavior, respect, and excellent communication skills.
• Uphold the hotel’s reputation through professional conduct at all times.

Documentation and Reporting:

• Maintain accurate records of trips, mileage, fuel usage, and schedules.
• Report incidents, delays, or accidents promptly.
• Keep logs of vehicle usage and maintenance activities.

Support Duties:

• Assist with guest luggage and concierge-related support where required.
• Support airport transfers, hotel errands, and official assignments.
• Perform additional duties as assigned by management.

Qualification / Experience 

• Minimum of SSCE or equivalent qualification
• Valid driver’s license with a clean driving record
• Minimum of 3–5 years experience as a professional driver or chauffeur, preferably in a hotel or corporate environment.
• Defensive driving certification is an added advantage
• Knowledge of luxury service etiquette is an added advantage.

Competencies / Skills:

• Excellent driving skills with a strong safety record
• Good knowledge of road networks and navigation
• Strong customer service and interpersonal skills
• Ability to maintain discretion and confidentiality
• Time management and punctuality
• Basic vehicle maintenance knowledge

Behavioural Qualities / Other Competences:

• Professional and well-groomed appearance
• Courteous, respectful, and service-oriented
• Calm and composed under pressure
• High level of integrity and reliability
• Detail-oriented and responsible
• Strong sense of discipline.