Career Opportunities at ipNX Nigeria Limited

Job ID: 38
Location: Lagos
Department: Information Systems and Technology
Sub Division: Information Systems & Technology
Job Function: System Administration
Reporting to:Head, Information Systems & Technology
Travel Frequency: Occasional

Purpose of the Job

• Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure to enable continuing innovation within the infrastructure

Expected Key Results:

• Administer server’s infrastructure in accordance with standards and project/operational requirements
• Identify and promote best systems administration practices and patterns
• Perform continuous system monitoring
• Provide Tier II/other support
• Participate in disaster recovery planning and testing
• Identify approaches that leverage our resources and provide economies of scale

Educational Qualifications & Functional Skills

• Minimum 2.1/Upper Credit Bachelor's degree or equivalent Engineering or Information Technology or Computer Science
• Systems Administrative role in Linux environment
• Previous years of experience working in ISP environment

Work Experience:

• Linux, Windows Server, Solaris administration experience necessary, in that order of preference
• Experience with scripting, installation and migration concepts – in Bash, Perl, Python
• Virtual Infrastructure administration experience with KVM or VMware highly desired. Storage Area Network administration experience a plus
• Experience administering centralized data backup and recovery infrastructure, including installation and configuration of open source data backup solutions like Bacula, amanda, BareOS, etc.
• Experience deploying and administering web servers – Apache/Nginx/Tomcat
• Working knowledge of cloud technologies like OpenStack, a plus
• Experience with Dev/Ops tooling to build, configure and deploy, a plus
• Experience with configuration management tools (Chef, Ansible, Salt Stack, Puppet)
• Working knowledge of open source CPanel (website admin panel) and Relational Database Management System like MySQL, PostgreSQL, etc.
• Experience supporting a high traffic customer facing website infrastructure
• Experience administering and troubleshooting load balancing appliances in a production environment.

Other Requirements:

• Ability to document and implement processes to increase efficiency, productivity, reliability and scalability
• Project management skills a definite asset
• Strong understanding of the organization’s goals and objectives
• Problem solver
• Ability to work under pressure
• Customer Focus
• Tech savvy
• Team work
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

go to method of application »

Job ID: 36
Location: Lekki/ Ikeja/ Victoria Island/ Apapa  Application Link

Location: Port - Hacourt, Rivers   Application Link
Travel Frequency: Rarely
Department: Network Services Division
Reporting to: Territory Manager
Function: Business Development

Purpose of Job

• The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
• The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Expected Key Results:

• Achieve set revenue growth.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

• B.Sc Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills - both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities

Other Requirements:

• Customer Focused
• Action-oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development

Requirements:

• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

go to method of application »

Job ID: 18
Location: Any City, Nigeria
Department: Human Resource, Finance, Wifi and Voice, Network Infrastructure uni, Information Systems & Technology
Reporting to: Supervisor
Function: As applicable to requesting unit
Travel Frequency: Occasional

Introduction of the Job

• The ipNX internship program offers students in tertiary institutions in Nigeria the opportunity to gain work experience and providing students the opportunity to work directly with inspiring and experienced professionals. The insights and skills gained by the end of the programme would be invaluable for future careers to the following category of applicants:
  • Students undergoing the mandatory SIWES (Student Industrial Work Experience Scheme) program (INDUSTRIAL TRAINEE).
  • Graduates who have completed their Higher National Diploma programs for Polytechnics, Colleges of Education & Bachelor Degree for university institutions .and are awaiting NYSC deployment (PRE-SERVICE).
  • Corp members currently undergoing their National Youth Service Corps (NYSC).

Purpose of the Job

• To learn new skills and add to their knowledge base while gaining confidence in their abilities.
• To offer the opportunity to work with someone who can become a mentor for you - not only in the internship but throughout their career.
• To learn about a career field from the inside and decide if this is the right career field for them.
• To offer the opportunity to practice communication and teamwork skills.
• To gain industry knowledge first hand from the organization and professionals.
• To gain valuable experience and accomplishments to add to their resume.
• To provide evidence that they have initiative, are reliable, and have a sense of responsibility.
• To apply some of the ideas learned in school and provide a bridge between school and the professional world.  

Deliverables:

• This section requires the top five accountabilities that role is to deliver own. Written in outcome language, this is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.

Expected Key Results (Detailed KPIs):

• Communications
• Dependability
• Initiative
• Job Knowledge
• Use of Technology
• Overall Job Performance

Demonstrate (Key competencies):

• This section requires an overview of the education, experience, and skills required to do the job at a satisfactory level. It is not a list of the jobholder's qualification.

Educational Qualifications & Functional Skills

• CGPA ( 2.50 minimum)/BSC(2.2 minimum)/ HND(Upper Credit minimum).
• WAEC (Minimum 6 B’s & C’s)

Work Experience:

• Little or no work experience

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience

go to method of application »

Job ID: 33
Location: Lagos Island, Lagos
Department: Network Services Division
Function: Business Development
Reporting to: Head, Corporate Sales
Location: Island
Travel Frequency: Rarely

Purpose of the Job 

• The Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned territory.
• The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.
• The territory manager manages and oversee account managers working within the given territory.

Expected Key Results:

• Achieve set revenue growth.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

• B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills - both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities

Other Requirements:

• Customer Focused
• Understanding of Strategic Accounts
• Action oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

go to method of application »

Job ID: 59
Location: Lagos
Department: Supply Chain Management
Function: Procurement
Reporting to: Head, Supply Chain Management
Travel Frequency: N/A

Purpose of the Job

• Provide and drive procurement (acquisition of goods and services) activities in order to provide effective support to user departments, getting the best value, quality and impacting the bottom line positively through cost reduction.

Expected Key Results:

• Procurement Management
• Expediting
• Stakeholders Relationship management
• Sourcing and tender evaluation
• Team development

Educational Qualifications & Functional Skills

• Minimum 2.2/Upper Credit, Bachelor's Degree Social and Management Sciences or other related fields.
• MBA/M.Sc in related fields (added advantage)
• Certified Professional in Supply Management (added advantage)
• Chartered institute of purchasing and supply certification (added advantage)
• Knowledge of Contract management will be an added advantage
• Strong negotiation skills.
• Conduct staff training and identify development needs.
• Excellent problem solving and analytical ability.
• Ability to write policies and procedures
• Knowledge of SUN system application or any other accounting software.
• Project and time management.
• Sound judgment and initiative.

Work Experience:

• 4-5 year's relevant experience.
• Other Requirements:
• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learner
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

go to method of application »

Job ID: 28
Location: Lagos
Department: Network Services Divison
Department: Service Assurance
Function: Technical Support
Reporting to: Service Assurance Manager
Travel Frequency: Seldom

Purpose of the Job (Brief)

• Provide advanced (2nd) level off-site technical support for all ipNX services: Data connectivity, Internet services, and Voice services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.  

Expected Key Results

• Incident Management (Complex/advance Call Resolution)
• Prompt Response to inbound calls and emails
• Timely Escalation/feedback to relevant units.
• Preparing Technical Reports

Educational Qualifications & Functional Skills

• (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics Engineering CCNP
• Advanced level knowledge of telecommunications, IP design, and implementation skills, & in-depth knowledge of IP Network.
• Ability to find the solution to complex network problems through creative thinking, analytical reasoning and past experiences along with available resources and information.
• Resourceful team player who excels at building trusting relationships with customers and colleagues
• Innovative problem-solver who can generate workable solutions and resolve complaints.
• Excellent business communication skills both verbal and written.

Work Experience:

• Internetworking Voice and Data Advanced VoIP Protocol Analysis andTroubleshooting, TCP/IP Protocol Analysis and Troubleshooting, Linux and Windows operative systems
• A hands-on experience with the following is a must: IP Routing, MPLS, BGP, QOS, VPN technologies both layer 2 and 3.
• At least 4 years work experience in similar role.
• Knowledge and experience with network security (IPSec Firewalls) is desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organisations

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

go to method of application »

Job ID: 22
Location: Lagos
Department: Service Assurance
Function: Technical Support
Reporting to: Service Assurance Manager
Work Schedule: Shift
Travel Frequency:  Seldom

Purpose of the Job

• Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc.
• To consistently provide a high level of excellent customer service and support ensuring customers satisfaction. 

Expected Key Results (Detailed KPIs):

• Incident Management (First Call Resolution)​​​
• Prompt Response to inbound calls and emails
• Follow up on unresolved complaint/ open tickets to closure
• Timely Escalation/feedback to relevant units.
• Preparing Technical Reports

Educational Qualifications & Functional Skills

• (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering
• CCNA, CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Excellent business communication skills both verbal and written.
• Work Experience:
• A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
• Knowledge and experience with network security (IPSec Firewalls) are desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

go to method of application »

Job ID: 62
Location: Lagos
Department: Customer Experience & Advocacy
Function: Improve overall service experience across the customer journey map & life cycle
Reporting to: Customer Experience Co-ordinator
Travel Frequency: N/A

Purpose of the Job

• To collate & analyze  data to develop strategies and techniques that will improve customer experience,to monitor & track service initiatives from  initiation ,planning  completion to implementation and train , monitor & ensure consistency in service standards in ipNX.
  

Expected Key Results

• Customer Experience Management
• Customer Experience Training & Quality Assurance
• Reporting
• Other responsibilities as assigned

Educational Qualifications & Functional Skills

• Minimum 2.2/Upper Credit, Bachelor’s degree in  Social science or related field.

Work Experience:

• Minimum of 1 year of varied experience in Telecoms/Database Management and Customer Service Management.
• Strong working knowledge of survey & analytical tools.

Other Requirements:

• Customer Obssessed
• Data analytics
• Excellent communication skills
• Ability to optimize work processes
• Self-Development
• Nimble Learning
• Ensures Accountability
• Drives Engagement
• Drives Vision & Purpose
• Can Multi-task

go to method of application »

Job ID: 44
Location: Garki, Abuja
Department: Network Operations:B2B
Function: Network Implementation & Support
Reporting to: Regional Head, Implementation & Support
Travel Frequency: Occasionally

Purpose of the Job

• To improve on the SLAs with customers by reducing the MTTR which will translate to improve service to customers.

Expected Key Results

• Provision of support to corporate and retail clients, in the form of timely fault diagnosis and resolution.
• Monitoring and troubleshooting of the core network with the aim of proffering quick and accurate resolution to core network problems.
• Managing Pre-Installation procedures (site survey), and actual installation, integration and maintenance of microwave radio links (point-to-point, point-to-multipoint and NLOS).
• Establishing and managing end-to-end connectivity for banks and other corporate bodies.
• Installation, configuration and integration of new clients into the network.
• Providing adequate back-end support for field engineers.

Educational Qualifications & Functional Skills

• Minimum 2.2/Upper Credit Bachelor's Degree in Computer Engineering /Electrical engineering or Computer Science.
• Professional Qualification : CCNA, CCNP

Work Experience:

• Minimum of 1 year experience.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning

go to method of application »

Job ID: 61
Location: Lagos
Department: Supply Chain Management
Reporting to: Head, Supply Chain Management
Travel Frequency: Occasional

Purpose of the Job

• To plan and forecast material needs for various engineering projects in order to ensure availability and effective allocation of materials and implement departmental process optimization plans.

Expected Key Results

• Policies, Systems, Processes and Procedures Management
• Continuous Improvement
• Material Planning
• Vendor Management
• Project Cost Management
• Safety, Quality and Environment
• Reporting
• Other Tasks Assigned

Educational Qualifications & Functional Skills

• Minimum 2.2/Upper Credit, Bachelor’s degree in Management Sciences.
• Post Graduate degree (MBA, M.Sc., etc.) an added advantage

Work Experience:

• Minimum of 5 years of varied experience in Supply Chain Management
• Sound understanding and experience in Procurement & Logistics/Supply
• Understanding of International Trade
• Sound Knowledge of Contract management will be an added advantage

Other Requirements:

• Customer Focus
• Planning
• Analytical Skills
• Forecasting
• Action orientation
• Drive results
• Ability to optimize work processes
• Self Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

go to method of application »

Job ID: 60
Location: Lagos
Department: Supply Chain Management
Function: Logistic
Reporting to: Team Lead, Supply Chain Management
Travel Frequency: Occasional

Purpose of the Job

• Manage the delivery of all foreign shipment by both AIR and SEA from origin to destination, avoiding errors with documentation, loss of any shipment, seizure by government agencies in and outside the country in order to support timely delivery of service.

Expected Key Results

• Award Facilitation
• Schedule Management
• Order Management (Quality and Quantity)
• Reporting
• Documentation

Educational Qualifications & Functional Skills

• Minimum 2.2/Upper Credit, Bachelor’s degree Social and Management Sciences or other related fields.

Work Experience:

• Minimum of 2 years of varied experience in Supply Chain Management
• Basic understanding and moderate experience in Procurement & Logistics/Supply
• Sound understanding of Nigerian import and export regulations
• Sound understanding of International Trade
• Knowledge of Contract management will be an added advantage.

Other Requirements:

• Customer Focus
• Excellent Interpersonal Skills
• Action orientation
• Drive results
• Planning
• Scheduling
• Analytical Skills
• Hindsight
• Self Development

go to method of application »

Job ID: 58
Location: Lagos
Department: Human Capital Management
Function: Content creation/curation, employee experience, internal & external communications.
Reporting to: Head, HR Operations
Travel Frequency: Occasional

Purpose of the Job

• Responsible for creating and executing a digital communication strategy for engaging with employees. Also, monitoring and improving the overall employee experience across company culture, physical space and technology to produce an engaged, motivated and high performing workforce.

Expected Key Results

• Wholesome employee experience.
• Internal communication & content curation duties.
• Develop strategies and initiatives that would enhance employee experience.
• Monitoring employee experience KPIs (satisfaction, engagement, productivity) as it relates to company culture, physical space and technology tools.
• Drive leadership awareness, commitment and accountability for the employee experience and diversity and inclusion.
• Foster positive employer-employee relationships through effective communication.
• Design & review copy for print and digital platforms.
• Handle protocols for internal corporate announcements. Create alignment by taking concepts/ideas from various stakeholders to create deeply resonating & engaging content.
• Manage and update all ipNX internal employee digital presences such as career portal, Intranet, etc.
• Report to Executive Director, Corporate Services on trends on all employee experience touch points.
• Create SLAs for vendors as it pertains content and designs for corporate services.
• Assist with general administrative/corporate duties as necessary.
• Perform other duties as assigned by the Executive Director, Corporate Services.

Educational Qualifications & Functional Skills

• Minimum 2.2/Upper Credit, Bachelor’s degree in Computer Science, HR, Communications, Public Relations or related discipline.
• Training/certification in user experience design, user research, usability design or product design is an added advantage.
• Portfolio/case studies- Visual design: e.g fliers, magazines, advertising campaigns etc, User experience design assets: personas, journey maps, wireframes, usability tests etc, copy writing and Video editing and post-production.
• Web design & development: HTML, CSS & JS (Experience of frontend frameworks like Angular, React or Vue.js is a bonus)
• User experience design tools: usability testing, user research, wireframing, prototyping, A/B testing

Work Experience:

• 1-2 years of experience in similar capacity.
• Experience with user experience design techniques e.g. user research, usability testing, wireframing, prototyping, journey mapping, personas etc.
• Creative copywriting, for presentations, email copies, publicity and advertising assets.
• Experience with Adobe Creative Cloud i.e. XD, Photoshop, Illustrator, InDesign, AfterEffects, Premiere Pro.
• Experience with CMS i.e. WordPress, Blogger, LinkedIn Publishing, Medium
• Experience working in social media, online publishing or digital marketing and its tools e.g. Mailchimp.
• Experience working with analytics tools e.g. Google Analytics

Other Requirements:

• Storytelling
• Customer Focus
• Ability to sell
• Action orientation
• Ability to optimize work processes
• Tech savvy
• Drive results
• Self Development
• Nimble Learning
• Resilience