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  • Posted: Aug 5, 2019
    Deadline: Oct 31, 2019
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    ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provi...
    Read more about this company

     

    Account Manager

    Job ID: 36
    Location:
    Lekki/ Ikeja/ Victoria Island/ Apapa  Application Link

    Location: Port - Hacourt, Rivers   Application Link
    Travel Frequency: Rarely
    Department: Network Services Division
    Reporting to: Territory Manager
    Function: Business Development

    Purpose of Job

    • The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
    • The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

    Expected Key Results:

    • Achieve set revenue growth.
    • Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
    • Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
    • Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

    Educational Qualifications & Functional Skills

    • B.Sc Engineering / Computer Science / Marketing / Sales / related disciplines
    • Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
    • Good Microsoft office suite competence, CRM competence, including Visio
    • Exemplary communication skills - both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

    Work Experience:

    • At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
    • Must demonstrate interpersonal capabilities

    Other Requirements:

    • Customer Focused
    • Action-oriented
    • Result Driven
    • Cultivate Innovation
    • Ability to optimize work processes
    • Resilience
    • Self-Development

    Requirements:

    • Ensures Accountability
    • Develops Talent
    • Drives Engagement
    • Drives Vision & Purpose
    • Excellent Decision Quality

    Method of Application

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