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  • Posted: Jul 7, 2020
    Deadline: Not specified
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    Akintola Williams Deloitte is the Deloitte Touche Tohmatsu Limited (DTTL) member firm in Nigeria and the oldest indigenous professional services firm in Nigeria. The firm was established in 1952 by Mr. Akintola Williams, FCA, CFR, CBE, the doyen of the accountancy profession in Nigeria. Our approach to corporate responsibility is shaped by the recognition...
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    Head, Brand and Communications

    Description

    • We are looking to hire for the position of Head Brand & Communications, who will ensure brand visibility & retention and profitable growth of the business by supporting distribution strategies.
    • He/She will aid consumer experience through the development and execution of communication plans and strategies across channels.

    Job Responsibilities

    • Set style guides, brand guidelines, brand vision and value proposition for short as well as long term.
    • Implementing and execute strategic brand initiatives to enhance visibility, trust and business growth.
    • Monitor and ensure corporate brand integrity across all product segments, platforms (internal & external) and communication channels.
    • Design and co-ordinate campaigns, advertisement and all kind of PR visibility on print, online and digital.
    • Stay updated with global marketing and branding trends across financial and non-financial sectors.
    • Accountable for all creative outputs inclusive of web promotional materials, selection of creative agencies, creative briefings, graphics, photography, etc.
    • Responsible for the implementation of communications across all channels.
    • Plan and execute all communications and media actions on all channels, including online and social media.
    • Assist with product development and new product launches as well as developing new business opportunities
    • Review contents on Web Media and other Mainstream Multimedia Marketing channels– New Media (Email, Digital - Blog, Online newspaper, Social Media) to ascertain that it meets the required standard and creates a good image for the bank.
    • Prudently utilize communication and promotional item’s budget to ensure visible ROI.
    • Carryout Competitor and customer analysis to gain insights on current developments

    Requirements

    • Minimum educational level - Bachelor's Degree in Social Science or Humanities or HND with a Master's Degree
    • Minimum requisite experience - at least 10 years work experience in the area of Brand communication & Marketing in a bank including at least 5 years at management level.
    • A good knowledge of bank’s Product/services
    • Ability to think strategically, using analytical skills to transform strategies into concrete actions.
    • Ability to apply information and knowledge to support brand and communication decision.
    • Problem analysis and creative solution
    • Advanced knowledge of and understanding of contemporary Brand Management principles and practice.

    go to method of application »

    Chief Digital Officer

    Description

    • We are looking to hire a Chief Digital Officer who will be responsible for driving the business, leveraging on online technologies and data.

    Job Responsibilities

    • Provide direction and leadership on a day-to-day basis.
    • Employ data to create new business development plans and effectively mine territory to develop new customer bases.
    • Develop a clearly-defined and compelling digital strategy for the company’s future and ensure implementation of the company's digital roadmap.
    • Own the digital strategy - conceptualize, design, build, deploy and manage digital financial products / services to meet the current / future digital needs of the bank.
    • Lead the planning, implementation, delivery and continuous improvement of digital solutions for the bank
    • Direct the development and revisions to policies and procedures for the general operation of the bank’s digital strategy and its related activities.
    • Conduct in-depth customer research and engagement to identify and prioritise digital opportunities for the bank.
    • Customize customer journeys based on a strong understanding of their needs and behavioural patterns.
    • Act as the single point of contact for all digital product requests, business intelligence reporting and analytical tools requirements to the bank.
    • Work closely with digital product team to introduce new solutions, enhance existing solutions/services and retire obsolete solutions in alignment with digital product plan and roadmap.

    Requirements

    • Minimum educational level - Bachelor's Degree or HND in Computer Science, Marketing, Technology start-up services, FINTECH, payments, mobile, software, hardware assets with a track record of progressively taking on senior roles, or related fields with a Master’s Degree.

    Previous Work Experience:

    • Minimum requisite experience: 14 - 18 years bank working experience.
    • Experience in managing a broad portfolio of products/solutions (preferably digital) through the entire lifecycle; demonstrated leadership in new product development and deployment.
    • Demonstrated track record of planning, managing and delivering on complex cross functional projects from conceptualization to launch.
    • Proven record of implementing strategic initiatives, policies and operational decisions.
    • Strategic thinking and thought leadership.
    • Understanding of, and experience working with, payment technologies related to ecommerce, Tokenization, Mobile, IOT etc.
    • Ability to work within a complex and often ambiguous environment, and to influence senior management and other relevant parties.
    • Executive presence; strong written and oral communication-including large-group presentations.
    • People and stakeholder management experience.

    Application Closing Date

    go to method of application »

    Head, E-banking

    Description

    • We are looking to recruit for the position of Head E-Banking, who will be responsible for planning and implementing all the Bank’s Electronic Banking offerings.
    • S/he will take charge of the overall management of the E-Process Unit including Card Services, Electronic Channels (Mobile Banking, Internet Banking, ATMs, Transaction Banking etc.) and Electronic Settlement Units of the Bank.

    Job Responsibilities

    • Responsible for the growth and development of the Group’s electronic platforms across technology and marketing teams in compliance with policies and regulations
    • Responsible for income generation at various points of the value chain for various e-business transactions.
    • Define the vision, scope and requirements for the Bank’s Electronic Banking offering and build a compelling multi-year road-map for Electronic Banking Business.
    • Create and implement channel strategies for all customer segments to achieve effective channel use, marketing and customer satisfaction targets, operational efficiency and a seamless product and relationship experience
    • Lead the E-Business advocacy across the Bank.
    • Prioritize channel characteristics by how well they help the Bank meet channel objectives and desired customer experience.
    • Develop channel strategy in order to increase the Bank’s market share.
    • Develop strategies that utilizes self-service banking technology/products/services to expand the Bank’s geographic reach and customer base.
    • Enhance and upgrade existing products and services to include but not limited to internet banking, telephone banking and mobile banking.
    • Create and implement channel strategies for all customer segments to achieve effective channel use, sales and customer satisfaction targets, operational efficiency and a seamless product and relationship experience for customers.

    Requirements

    • Minimum educational level – Bachelor's Degree in Social Science or Humanities or HND with a Master's Degree
    • Minimum requisite experience - at least 10 years work experience in related field including at least 5 years at management level.
    • Experience should include E-Business operations, Product development, Finance and Process Management.

    go to method of application »

    Head, Customer Experience Design

    Job Description

    • We are looking for a candidate, who will be responsible for creating, managing and executing the customer experience strategy of the organization.
    • S/he will supervise and oversee the strategy, planning and execution of the organization's overall customer experience goals including customer journey articulations across business areas.

    Job Responsibilities

    • Develop and deploy the company's customer experience strategy.
    • Establish and roll-out the company's customer experience maturity roadmap for holistic management and incremental sophistication as internal capabilities increase and external expectations evolve.
    • Develop an efficient portfolio of customer experience insights and analytics that provide an integrated view of each customer experience for each segment of the Bank.
    • Develop an effective portfolio of internal communications that educate employees about customer experience realities, expectations, goals, improvement and innovation techniques and engagement opportunities, emphasizing specific ways different roles can make a difference in customer lifetime value.
    • Develop customer experience performance dashboards that connect lagging indicators of market performance and leading indicators of team performance related to key drivers of customer lifetime value.
    • Measure and track delivery ROI on identified transformation opportunities for customer experience along with driving continuous process improvement culture across customer experience.
    • Develop recognition for formal and informal collaboration that resolves issues, prevents issues, and creates value for internal and external customers.

    Requirements

    • Minimum educational level - Bachelor's Degree in Social Science or Humanities or HND with a Master's Degree
    • Minimum requisite experience - at least 10 years work experience in related field including at least 5 years at management level.
    • Understanding of banking products and services.
    • Ability to understand business objectives and align customer experience accordingly.
    • Strong background in customer research and analytics techniques, customer strategy, process improvement, human-centered design and performance management.

    Method of Application

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