Head, E-banking at Deloitte

Description

• We are looking to recruit for the position of Head E-Banking, who will be responsible for planning and implementing all the Bank’s Electronic Banking offerings.
• S/he will take charge of the overall management of the E-Process Unit including Card Services, Electronic Channels (Mobile Banking, Internet Banking, ATMs, Transaction Banking etc.) and Electronic Settlement Units of the Bank.

Job Responsibilities

• Responsible for the growth and development of the Group’s electronic platforms across technology and marketing teams in compliance with policies and regulations
• Responsible for income generation at various points of the value chain for various e-business transactions.
• Define the vision, scope and requirements for the Bank’s Electronic Banking offering and build a compelling multi-year road-map for Electronic Banking Business.
• Create and implement channel strategies for all customer segments to achieve effective channel use, marketing and customer satisfaction targets, operational efficiency and a seamless product and relationship experience
• Lead the E-Business advocacy across the Bank.
• Prioritize channel characteristics by how well they help the Bank meet channel objectives and desired customer experience.
• Develop channel strategy in order to increase the Bank’s market share.
• Develop strategies that utilizes self-service banking technology/products/services to expand the Bank’s geographic reach and customer base.
• Enhance and upgrade existing products and services to include but not limited to internet banking, telephone banking and mobile banking.
• Create and implement channel strategies for all customer segments to achieve effective channel use, sales and customer satisfaction targets, operational efficiency and a seamless product and relationship experience for customers.

Requirements

• Minimum educational level – Bachelor's Degree in Social Science or Humanities or HND with a Master's Degree
• Minimum requisite experience - at least 10 years work experience in related field including at least 5 years at management level.
• Experience should include E-Business operations, Product development, Finance and Process Management.