Jobs at Lily Hospitals Limited

Job Summary

• As a Call Centre Associate, you will be responsible for providing exceptional services to clients / customers by handling a high volume of inbound and outbound calls, responding to inquiries, handling complaints, answering questions, and seeking to create a positive experience for each caller.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives using available resources and applicable software.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Route calls to appropriate resources.
• Seize opportunities to upsell products and services when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way, complete call logs and reports and Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Requirements

• BSc / HND in a relevant field.
• Minimum of one (1) year experience in a similar role.
• Proficiency in Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Excellent communication, interpersonal, and people management skills.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth and further training.
• A collaborative and supportive work environment.

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Job Description

• The Medical Laboratory Scientist (Haematologist) will carry out routine and specialized haematology tests to support accurate diagnosis and quality patient care, in line with laboratory standards.

Key Responsibilities

• Perform routine and specialized haematology tests
• Analyze and interpret test results accurately
• Operate and maintain laboratory equipment
• Collect and process blood samples
• Ensure compliance with safety and quality standards
• Maintain accurate laboratory records
• Work closely with clinical teams

Requirements

• BSc / BMLS with specialization in Haematology
• Valid MLSCN practicing license
• Minimum of 2 years relevant experience
• Strong analytical and communication skills
• Attention to detail and commitment to quality care.

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Description

• We are seeking a dedicated Optician to join our team.
• The ideal candidate will interpret prescriptions from ophthalmologists and optometrists while advising patients on lens options and spectacle frames, including style, weight, and color.
• Additionally, they will guide patients on the proper use and care of their eyewear and, with further training, provide expertise on contact lenses as a Contact Lens Optician (CLO).

Key Responsibilities

• Interpret prescriptions and assist patients in selecting appropriate eyeglasses or contact lenses.
• Guide patients in frame selection based on face shape, color, and style preferences.
• Perform fittings and adjustments to ensure proper alignment, comfort, and vision correction.
• Collaborate with optical labs to ensure timely delivery and address order concerns.
• Fabricate, grind, and polish lenses to precise specifications.
• Measure and verify lenses to ensure they meet prescription requirements and are defect-free.
• Maintain accurate patient records, prescriptions, and transactions.
• Stay updated on optical technology, lens materials, and industry trends.

Qualifications

• Minimum academic qualification of an Ordinary Diploma (OND) or a Higher National Diploma (HND) in Dispensing Opticianry or any related science Degree.
• Minimum of 1 to 3 years relevant work experience preferably in the health or Service sector.
• Membership of a relevant professional body such as Association of Nigeria Dispensing
• Opticians (ANDO) or Optometry and Dispensing Optician Board of Nigeria (O.D.O.B.N).
• Knowledge of the Microsoft office package.
• Outstanding communication (oral and written), interpersonal and people MANAGEMENT skills.
• Possess high degree of accuracy and attention to details.