Jobs at WILLCO

We are a total property management solution for all aspects of commercial, retail, and residential properties. We are directly focused on increasing the value of our client's investment while providing "peace of mind" in the day to day management of the asset.

Job Description 

• We are looking for experienced Call Center Agents who will be responsible for providing efficient customer experience through exceptional service methods.
• The Call Center Agent would be responsible for the following
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” in handling different topics
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Manage and update customer database with the status of each customer
• Route calls to appropriate resource
• Document all call information according to the company’s standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Build sustainable relationships and engage customers by taking the extra mile
•  Follow up customer calls where required
• And other duties as assigned.

Requirements.

The ideal candidate should possess the following;

• Proficiency in relevant computer applications
• 1-3 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Previous experience in a customer support role
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Customer focus and adaptability to different personality types
• Ability to handle stressful situation appropriately
• Ability to multi-task, set priorities and manage time effectively

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We are a total property management solution for all aspects of commercial, retail, and residential properties. We are directly focused on increasing the value of our client's investment while providing "peace of mind" in the day to day management of the asset.

Job Descriptions

• We are looking for an Accountant to perform daily accounting and administrative support to the company’s finance department.
• The ideal candidate will be responsible for full function accounting duties managing expense reports and reimbursements, entering financial transactions into our internal database, reconciling invoices and monthly reporting.

Responsibilities

• Perform various account analyses and reconciliation.
• Utilize accounting systems in capturing and maintaining information (creditors, debtors, payroll, assets) via billing system, spreadsheet, and presentation software
• Verify supporting documents for validity, accuracy and completeness and capture the payments and/or receipts on the accounting system
• Perform General Ledger reconciliations (including bank, suspense and interdepartmental accounts)
• Upload and verify payment transactions (including; transfers, payroll transactions, etc.) correctly classified, and supported by appropriate source documentation
• Make supplier payments in accordance to instructions from Management and suppliers age analysis
• Ensure all Statutory returns are accurately submitted on due dates once they have been reconciled.
• Perform credit control functions and provide reports as required.
• Ensure all statements of accounts, service charge apportionment and power billings are prepared and issued monthly to customers.
• Monitor and track all receivables due to the company
• File, store, retrieve and safeguard all accounting source and face value documents.
• Manage the issuing, recording, reconciliation, replenishment, safeguarding, and accounting of petty cash
• Analyze and set up accounting controls for the company
• Apply basic accounting knowledge and techniques to all areas of work, including routine costing and variance analysis
• Ensure implementation of departmental compliance to the company’s established policies, procedures and other external regulatory standards
• Provide clerical and general support to Finance Manager as required.

Requirements

• B.Sc/BA in Accounting, Finance or relevant field
• Three to five years accounting experience
• Must be analytical
• Advanced hands-on experience with MS Excel and accounting software
• Strong organizational and interpersonal skills.
• Works independently, exercises creativity, is attentive to detail, and maintains a positive attitude.
• Willing and quick to learn new concepts
• Completes work assignments accurately and in a timely manner
• Maintains confidentiality of all financial and other information.
• Communicates effectively, both orally and in writing.
• Knowledge and awareness of the application of relevant accounting standards.
• Must demonstrate ability to meet /exceed the accounting departments’ KPIs.