Call Center Agent at Willco

We are a total property management solution for all aspects of commercial, retail, and residential properties. We are directly focused on increasing the value of our client's investment while providing "peace of mind" in the day to day management of the asset.

Job Description 

• We are looking for experienced Call Center Agents who will be responsible for providing efficient customer experience through exceptional service methods.
• The Call Center Agent would be responsible for the following
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” in handling different topics
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Manage and update customer database with the status of each customer
• Route calls to appropriate resource
• Document all call information according to the company’s standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Build sustainable relationships and engage customers by taking the extra mile
•  Follow up customer calls where required
• And other duties as assigned.

Requirements.

The ideal candidate should possess the following;

• Proficiency in relevant computer applications
• 1-3 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Previous experience in a customer support role
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Customer focus and adaptability to different personality types
• Ability to handle stressful situation appropriately
• Ability to multi-task, set priorities and manage time effectively