Business Development Managers at MacTay Consulting

Job Summary:

• The Business Development Manager – Contact Center is responsible for identifying, developing, and securing new business opportunities within the contact center outsourcing space. The ideal candidate will have deep market insights, strong client engagement skills, and a strategic mindset to drive revenue growth and customer satisfaction in line with organizational objectives.

Key Responsibilities:

Market & Industry Knowledge

• Maintain deep understanding of contact center services, customer experience solutions, and BPO trends.
• Analyze market dynamics and leverage insights to develop targeted sales strategies.
• Stay updated on competitor offerings and industry innovations to maintain a competitive edge.
• Adapt business development strategies in line with evolving customer needs and market shifts.

Financial Acumen

• Develop pricing models that balance profitability with client expectations.
• Perform ROI and cost-benefit analyses for proposals and business initiatives.
• Support strategic planning with financial forecasting and budgeting for business growth.

Communication & Negotiation

• Deliver persuasive sales presentations, proposals, and client pitches.
• Manage complex negotiations and effectively handle objections with confidence.
• Collaborate with internal teams to customize service offerings based on client needs.
• 4. Sales & Business Development
• Own the end-to-end sales process from lead generation to contract signing.
• Identify and pursue upsell and cross-sell opportunities with existing clients.
• Create and execute go-to-market strategies for contact center solutions.

Relationship Management & Customer-Centric Mindset

• Build and maintain strong relationships with existing and prospective clients.
• Ensure consistent client engagement and satisfaction throughout the customer lifecycle.
• Represent the voice of the customer internally to support service excellence and innovation.
• Network within the industry to drive awareness and generate leads.

Technical Proficiency

• Use CRM tools (e.g., Salesforce) for managing leads, tracking opportunities, and reporting.
• Prepare business development reports and presentations using MS Office Suite.
• Leverage digital platforms and contact center tools to demonstrate technical credibility.

Qualifications & Experience:

• Bachelor’s Degree in Business Administration, Marketing, or a related field.
• Minimum of 6 years of professional experience in business development, preferably in contact center or BPO services.
• Proven ability to meet and exceed sales targets in a highly competitive market.

Core Competencies:

Industry & Market Awareness

• Thorough knowledge of contact center trends, customer experience technologies, and BPO industry benchmarks.

Strategic Thinking

• Ability to see the big picture and align daily activities with long-term business goals.

Communication & Influence

• Excellent oral and written communication, storytelling, and presentation skills.
• Strong negotiation and persuasion abilities.

Client Focus

• Passionate about delivering value to clients and building meaningful partnerships.

Organizational Skills

• Strong time management, prioritization, and multitasking capabilities.

Adaptability & Innovation

• Proactive in embracing new ideas, technologies, and market approaches.

Behavioral Competencies:

• Results-Oriented: Focuses on achieving goals and delivering measurable outcomes.
• Collaborative: Works effectively with cross-functional teams and clients.
• Resilient: Remains focused under pressure and thrives in a dynamic environment.
• Professionalism: Upholds integrity, accountability, and high ethical standards.

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Job Summary:

• The Business Development Manager – Outsourcing/BPO is responsible for identifying growth opportunities, fostering key client relationships, and driving revenue within the Outsourcing & Managed Talent Services domain. The ideal candidate will possess in-depth market knowledge, a strategic mindset, and a customer-centric approach to develop and execute business development strategies that support long-term organizational goals.

Key Responsibilities:

Market & Industry Insight

• Monitor and analyze industry trends, competitor activities, and market dynamics to inform strategy.
• Maintain expert knowledge of company services, emerging technologies, and BPO market offerings.
• Identify new market segments and adjust strategies based on industry shifts and client demands.

Financial Acumen

• Develop strategic pricing models that maximize profitability while ensuring client satisfaction.
• Conduct ROI and profitability analysis for proposed deals and partnerships.
• Prepare and present financial justifications for business cases and investment proposals.

Sales & Business Development

• Lead the entire sales lifecycle from lead generation to proposal development and deal closure.
• Identify upselling and cross-selling opportunities within the existing client base.
• Establish, nurture, and grow strategic client accounts and partnerships.

Communication & Negotiation

• Prepare and deliver persuasive presentations and sales pitches to diverse audiences.
• Lead negotiations, addressing client objections with confidence and clarity.
• Develop high-quality proposals, RFP responses, and service agreements.

Client Relationship Management

• Foster long-term relationships with clients and internal stakeholders.
• Ensure a customer-first approach through responsiveness, engagement, and satisfaction monitoring.
• Map client needs and develops solutions that align with strategic objectives.

Strategic Networking

• Leverage professional networks to identify business leads and partnerships.
• Represent the company at industry events, trade shows, and networking forums.
• Utilize CRM platforms (e.g., Salesforce) to manage sales pipelines and customer engagements.

Operational & Technical Excellence

• Maintain accurate and up-to-date documentation of sales activities and client communications.
• Use MS Office Suite and CRM tools to prepare reports, dashboards, and performance updates.
• Collaborate with delivery teams to ensure smooth onboarding and service transitions.

Qualifications & Experience:

• Bachelor’s Degree in Business Administration, Marketing, or a related field.
• Minimum of 6 years’ experience in business development, preferably within Outsourcing/BPO.
• Proven track record of achieving and exceeding sales targets.

Core Competencies:

Technical & Business Acumen

• Deep understanding of BPO/Outsourcing service models.
• Ability to build pricing strategies and analyze financial metrics.

Communication & Influence

• Strong verbal, written, and presentation skills.
• Skilled in storytelling, persuasion, and objection handling.

Customer Orientation

• Demonstrated ability to cultivate and sustain client relationships.
• Focus on client satisfaction and long-term value delivery.

Strategic Thinking

• Market-aware and forward-looking with a business growth mindset.
• Ability to align sales actions with company strategy.

Adaptability & Initiative

• Open to innovation, change, and continuous improvement.
• Takes initiative and thrives in dynamic, fast-paced environments.

Behavioral Competencies:

• Result-Oriented: Demonstrates drive to meet targets and deliver results.
• Collaborative: Works well across teams and departments.
• Integrity: Displays transparency, ethics, and professionalism.
• Resilience: Maintains performance under pressure and adapts to change.