Business Development Manager – Outsourcing/BPO at MacTay Consulting

Job Summary:

• The Business Development Manager – Outsourcing/BPO is responsible for identifying growth opportunities, fostering key client relationships, and driving revenue within the Outsourcing & Managed Talent Services domain. The ideal candidate will possess in-depth market knowledge, a strategic mindset, and a customer-centric approach to develop and execute business development strategies that support long-term organizational goals.

Key Responsibilities:

Market & Industry Insight

• Monitor and analyze industry trends, competitor activities, and market dynamics to inform strategy.
• Maintain expert knowledge of company services, emerging technologies, and BPO market offerings.
• Identify new market segments and adjust strategies based on industry shifts and client demands.

Financial Acumen

• Develop strategic pricing models that maximize profitability while ensuring client satisfaction.
• Conduct ROI and profitability analysis for proposed deals and partnerships.
• Prepare and present financial justifications for business cases and investment proposals.

Sales & Business Development

• Lead the entire sales lifecycle from lead generation to proposal development and deal closure.
• Identify upselling and cross-selling opportunities within the existing client base.
• Establish, nurture, and grow strategic client accounts and partnerships.

Communication & Negotiation

• Prepare and deliver persuasive presentations and sales pitches to diverse audiences.
• Lead negotiations, addressing client objections with confidence and clarity.
• Develop high-quality proposals, RFP responses, and service agreements.

Client Relationship Management

• Foster long-term relationships with clients and internal stakeholders.
• Ensure a customer-first approach through responsiveness, engagement, and satisfaction monitoring.
• Map client needs and develops solutions that align with strategic objectives.

Strategic Networking

• Leverage professional networks to identify business leads and partnerships.
• Represent the company at industry events, trade shows, and networking forums.
• Utilize CRM platforms (e.g., Salesforce) to manage sales pipelines and customer engagements.

Operational & Technical Excellence

• Maintain accurate and up-to-date documentation of sales activities and client communications.
• Use MS Office Suite and CRM tools to prepare reports, dashboards, and performance updates.
• Collaborate with delivery teams to ensure smooth onboarding and service transitions.

Qualifications & Experience:

• Bachelor’s Degree in Business Administration, Marketing, or a related field.
• Minimum of 6 years’ experience in business development, preferably within Outsourcing/BPO.
• Proven track record of achieving and exceeding sales targets.

Core Competencies:

Technical & Business Acumen

• Deep understanding of BPO/Outsourcing service models.
• Ability to build pricing strategies and analyze financial metrics.

Communication & Influence

• Strong verbal, written, and presentation skills.
• Skilled in storytelling, persuasion, and objection handling.

Customer Orientation

• Demonstrated ability to cultivate and sustain client relationships.
• Focus on client satisfaction and long-term value delivery.

Strategic Thinking

• Market-aware and forward-looking with a business growth mindset.
• Ability to align sales actions with company strategy.

Adaptability & Initiative

• Open to innovation, change, and continuous improvement.
• Takes initiative and thrives in dynamic, fast-paced environments.

Behavioral Competencies:

• Result-Oriented: Demonstrates drive to meet targets and deliver results.
• Collaborative: Works well across teams and departments.
• Integrity: Displays transparency, ethics, and professionalism.
• Resilience: Maintains performance under pressure and adapts to change.