Will be involved with the delivering excellent customer services and maintain a high level of customer management always.
Will be involved in the setup and effective operations of the shop within company policy, always.
Will be involved in the results achieved in the shop including profit and loss performance, mega stock and standards.
Ensures that opening and closing procedures are adhered to, in line with company policy.
Responsible for the security, health and safety of staff, customers and property.
Is involved in overseeing all areas of the shop including third-party providers
Maximize all sales opportunities in the shop including quality of food and drink service and availability using all company point of sale as directed; understand all promotions and point of sale requirements and work with the team and General Manager to maximize sales at every opportunity.
Make use of all inventory management tools
Ensure full availability of all drinks, food and forecast appropriately to meet shop demands during low and high seasons
Manage all delivery process including, timely stock counts, line checks, wastage reports and loss investigation etc.
Follow all company security procedures, including loss prevention measures and procedures for the security of staff and premises always.
Monitor and manage all maintenance issues and manage third party contractors, including cleaners where applicable.
Manages the shop including motivating and leading the team to work to the highest standard always.
Manages the day to day performance of subordinates in line with company policies and procedures
Manages and maintain subordinate’s welfare and trainings with the help of the Human Resources team.
Ensures that the business operations run smoothly and according to the company’s policy
Helps to carry out research and analyse the current market conditions, competitor information and proffer recommendations to Management
Build strong relationships with new and existing clients and identify opportunities for upselling or increasing client retention
Research and diagnose root causes of clients’ HR problems
Create client service plans for different HR issues as needed, including employee retention, employee relations, benefits programs, compensation, policy development, termination procedures, etc.
Serve as the main point of contact for all client inquiries regarding our portfolio of services
Organize regular meetings with key accounts
Conduct training sessions on applying HR best practices or improving clients’ existing HR strategies
Offer external consultant services to clients regarding compensation, recruitment, training and development, information systems, and HR automations
Create and edit employee handbooks, job descriptions, and other HR materials as needed by clients
Provide guidance regarding the compliance of clients’ HR strategies with state and federal regulations and standard HR policies and procedures
Requirements
Bachelor’s Degree in HR, Business Administration, or another relevant field
3+ years of experience as an HR Account Manager, HR Coordinator, or in a similar role
Account management/customer success experience is desirable but not crucial
Strong business acumen and knowledge of complex HR topics
Gmail
Yahoomail