Jobs at Estrada International Staffing Solutions

Job objectives: 

We are searching for an exceptional and results-driven Background Check Officer to lead and drive end-to-end background checks, cutting across operational and business development management with a strong background and competency in operational management to play a pivotal role in our business operations. The successful candidate will be responsible for overseeing and managing the background check processes for our clients. This role requires attention to detail, excellent communication skills, and the ability to thrive in a fast-paced environment.

Principal Duties / Responsibilities

Business Development:

• Develop and execute a comprehensive business development strategy aligned with the company's growth objectives and target market segments.
• Identify and pursue new business opportunities within the HR consulting sector.
• Develop and maintain relationships with potential clients, partners, and industry stakeholders.
• Collaborate with the business development team to prepare proposals, presentations, and pitches for potential clients.
• Employ various methods such as market research, networking, cold-calling, and referrals to identify new business leads.
• Utilize a consultative approach to qualify prospects and assess their compatibility with the company's offerings.
• Lead negotiation processes to reach mutually beneficial terms with clients while adhering to company pricing structures and policies.
• Skillfully navigate objections and concerns to secure signed agreements and contracts.
• Stay abreast of industry trends, competitive landscape, and emerging opportunities in the HR consulting sector.
• Translate market insights into actionable strategies that drive business growth and market penetration.
• Maintain accurate records of sales activities, including prospect interactions, proposals, and sales pipeline.
• Generate regular reports on sales performance, market trends, and progress toward revenue targets.
• Collaborate with marketing, product, and delivery teams to ensure seamless transition from sales to service delivery.
• Provide feedback from clients to contribute to the continuous improvement of service offerings

Operational Management

• Manage and optimize resources effectively to meet deadlines and achieve targets.
• Identify opportunities for process improvement and implement streamlined procedures to enhance operational efficiency.
• Ensure that all background checks are conducted in compliance with legal requirements and company policies.
• Stay up-to-date with all relevant laws and regulations governing background checks.
• Continuously monitor and ensure compliance with applicable laws and regulations related to background checks.
• Ensure that all background checks are conducted in compliance with legal requirements and company policies.
• Maintain strict adherence to legal and company policies to ensure the accuracy and integrity of background check results.
• Maintain accurate and detailed records of background check activities.
• Generate regular reports on the status of background checks for clients and internal use.
• Oversee the development, implementation, and enhancement of background check processes to optimize efficiency and accuracy.
• Manage the coordination and execution of background checks for all candidates, ensuring thoroughness and accuracy.
• Work closely with HR colleagues to collect necessary information and documentation needed for background checks.

Job Requirements

• Bachelor's degree in Criminology and Security Studies.
• Minimum of 0-1 year post NYSC experience, preferably 1 year experience in background check operations and management, preferably in an HR consulting firm or similar environment.
• Strong knowledge of relevant laws and regulations pertaining to background checks.
• Exceptional organizational and time management skills.
• Excellent communication and interpersonal skills.
• Detail-oriented with a commitment to accuracy.
• Ability to work effectively in a fast-paced environment.
• Proficiency in using relevant software and tools for background check processes.
• Experience in business development and client relationship management is a plus.

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Job Objectives: 

• We are ecstatic as we look forward to welcoming a high-performing & aggressively strategic client advocacy professional who would serve as a bridge between Estrada International and all its clients, to join our team in the capacity of a Client Success Associate. 
• Estrada International is desirous of becoming a top-performing HR company in the recruitment industry which can only be achieved  by client retention. While client  acquisition is the key driver for dynamic revenue generation, client retention is often the critical factor. 
• You will be primarily responsible for developing business methodologies that ensure that the client achieves their desired business objectives while using our HR services. It is expected that beyond the initial recruitment  services provided to clients which is a mere origin of value exchange, mutual value must keep occurring over time. 
• You will be expected to assure the client gets what he needs, in order to retain them as part of our business, as well as ensure a permanent business source. You will help strengthen the client’s relationship with Estrada International which will not only propel revenue but also build the client’s trust with the business.This represents a fantastic opportunity to join a fast-paced and dynamic environment in a growing and progressive brand.

Principal Duties / Responsibilities 

• Help clients realize value by convincing them that our business is the key to their profit.
• Being an advocate for the business, you would help build the brand reputation for the business. This you must do by balancing your words in the exact amount and placing them in front of the client.
• Onboarding the client: With a continuous focus on life cycle selling, our business need not lose the ‘land and refresh mindset’. Onboarding new clients will be one of your biggest responsibilities, because it is always necessary to  focus on new clients so as to propel client acquisition and retention thoroughly. 
• Client Retention:you are expected to  confront the gap between client acquisition and client retention. You are expected to  bring in loyal clients instead of one time users. You will stand as trusted advisors for the client and help them identify growth opportunities.
• Knowledge Enablement: You are expected to enable the client with knowledge that helps them believe in our company’s value proposition. You will also follow up on the ones that did not respond to curb their churn rate.
• Empathetic engagement: in order to assure the client of their profit goals, you are expected to  use the company’s premium  services  as an engaging opportunity. You are to notify clients of best opportunities, convincing them as to how our services can be beneficial to them. You are not only to inform the client about our services but also tell them ways in which these services can help them make strides in business.
• Relationship Management: Despite being a company’s advocate, you are expected to organize and analyze the client’s information in such a way that the client cannot afford to turn the offer down. You are expected to have real-time visibility into the client’s status inorder to propose right deals to them.
• Upsell and Cross sell: By increasing portfolio growth, you are expected to increase the lifetime value of the client. This is the main goal which becomes easier when you look into upselling and cross selling efforts regularly. This will involve data and keeping the client in the center.
• Periodic client health check: you will need to conduct regular client health checks. Even the oldest client may be thinking of leaving. This will help maintain the client base and improve efficiency which will also prepare you for any situation where clients are unhappy with our services.

Job Requirement

• Bachelor's degree or equivalent. 
• Minimum of 3 years’ cognate experience within a recruitment consulting or any reputable firm 
• Excellent Business Development skills and result-oriented 
• Aggressive sales professional with strong business acumen.

Salary: 150,000 (monthly gross)