Fresh Jobs at Sun King (Formerly Greenlight Planet)

About The Role

• The Associate Regional Business Manager is a senior professional for the EasyBuy channel who will oversee sales and distribution operations in a particular region assigned. This is a position which takes full operational charge for all market-side functions of the direct sales business.
• Department EasyBuy Direct Sales Employment Type Permanent - Full Time Location Nigeria Workplace type Onsite Reporting To Zonal Business Manager, Lagos Zone

What you would be expected to do

Sales Management

• Achieve Easy Buy Direct & Retail Sales revenue targets.
• Ensure Daily, Weekly, Monthly, Quarterly and Yearly reports are accurate and submitted within timelines.
• Ensuring that reports are prepared and submitted on time to the Management.
• Proper management of default rates to set limits by overseeing quality customer registration, collection and repossession.

Team Management

• Recruitment and Retention of state sales teams through proper training, management and performance review.
• Proper recruitment of teams following set guidelines and policies by Sun King HR.
• Document process and set time for subsequent reviews.
• Maintain optimum headcount from time to time.
• Ensure that all teams have the required tools and materials for trade execution.

Trade Management

• Develop and Propose incentives to motivate the channel and Team to ensure high levels of motivation and performance.
• Develop and Implement action plans for trade with clear corrective measure where required.
• Ensure Visibility in the trade is high.

Resource Management

• Management, Development and Supervision of Direct Reports and resources assigned to self.
• Ensure that all cost and expenses are kept within acceptable levels and within budget.

You might be a strong candidate if you

• Have a degree in a Business-related field OR equivalent and at least 6 years hands on experience in Sales.
• Experience in the solar energy space is an added advantage.
• Have excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint.
• Can motivate a high performing sales team and ensure performance.
• Have high innovative skills, thinking out of the box, cost conscious.
• Are excellently skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture.
• Are able to build internal & external relationships.
• Listen well, coaches’ others and is disciplined in their learning practice.
• Have Operation Excellence (Keeps promise, detail-oriented, seeks to be informed and gives excellent Customer Satisfaction).

What Sun King Offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

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About The Role

• We are looking for a Regional Mentor to facilitate learning delivery, developing content and mentoring sales staff & agents within the Region.
• Department EasyBuy Program Management Employment Type Fixed Term Contract Location Nigeria Workplace type Onsite Reporting To Zonal Training Manager

What you would be expected to do

• Delivering classroom and/or field training
• Maintaining set KPIs and achieving training targets as required
• Designing training assessments with the guidance of the Training Manager
• Ensuring 100% adoption and usage of technology-based work tools by all field staff
• Driving consistent & accelerated learning performance through data tools
• Ensure timely communication of policies, training updates & changes to the relevant departments
• Collecting and providing feedback on the implementation’s new tools, products and processes.
• Running & administration of knowledge-based platforms
• Drive engagement & lesson completion of Litmos (learning management system)
• Induction and mentoring of field-based staff.
• Develop and improve training materials and concepts.

You might be a strong candidate if you

• Have at least 2 years background in training and coaching; preferably in the areas of sales or marketing.
• Have a Degree in education, or any related field as a plus
• Have the ability to conceptualize and develop a conducive learning environment
• Are Diligent, accurate, reliable.
• Are Skilled in Microsoft office and other visualization tools
• Have good problem-solving skills and you think beyond the box.
• Are Flexible to travel frequently to remote areas.
• Are conversant with the use of smart phones and phone applications.
• Has excellent communication.
• Territory knowledge will be an added advantage.

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About The Role

• We are looking for diligent and well organized team member to join our Risk department as an Area Collections Executive. The Employee will drive the efforts and processes related to collections of our PAYG products in the field. They will also give advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-users expectations.

Department Corporate Risk Employment Type Fixed Term Contract Location Nigeria Workplace type Onsite

What you would be expected to do

• Assessing regional portfolio and repayment trends and laying down daily, weekly, and monthly strategies to drive better collection rates from delinquent customers.
• Conducting market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate situations of disabled lamps and repayments.
• Providing weekly updates to Sales and Risk Management teams on-field interventions performed and results achieved, along with customer insights.
• Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
• Working with Area Business Managers and Field Sales Executives to repossess products from delinquent customers in cases where direct intervention is required.
• Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
• Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs, etc., as per the processes laid out by the Risk function.
• Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.
• Driving operating rhythm to follow up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
• Recruiting cash collection centers and setting up the critical collection area.

You might be a strong candidate if you

• Have Bachelor's degree/Higher Diploma related to Finance, Community Development, Communication, Credit Risk Management or related fields.
• Have at least 1 year of work experience in a similar position with field experience and also with rural customers settlements.
• Are excited about working in the field to drive collections, resolving issues, and enhancing the customer experience.
• Have strong experience from Microfinance/ Fintech or banking background on Credit Collections debt recovery preferable.
• Are good with numbers,
• Have good communication & people skills
• Have clear thinking/problem-solving ability.
• Are excited about working with rural customers & resolve customers issues.
• Have excellent issue-tracking and resolution skills.
• Are able to manage multiple tasks at the same time diligently and accurately.
• Work with multiple sales teams and cross-functional teams seamlessly.
• Knowledge of the territory will be an added advantage.

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About The Role

• The Phone Credit Manager - Nigeria position is a field based role under the Global Risk and Credit team in Nigeria.
• The role holder will be accountable for overseeing and managing credit risk & other risks within the Paygo business.
• This role requires designing, implementing, and maintaining robust credit risk controls and operational processes to strengthen/improve the portfolio health and compliance.
• Department Corporate Risk Employment Type Permanent - Full Time Location Nigeria Workplace type Onsite Reporting To Global Phone Credit Manager

What you would be expected to do
Evaluate Portfolio Performance

• Identifying and classifying customers at risk of default through data interpretation and direct client interaction.
• Identification of portfolio Reflags and timely reporting of the same
• Ensuring timely and accurate reporting of risk indicators and portfolio performance metrics.
• Comprehend regional/Area trends, specific Product trends and proposing remedies to avert any negative trends.

Audit & Compliance

• Conduct internal audits to identify process gaps and ensure compliance with existing policies- (Underwriting, Collection process, Welcome, Repossession process, Change of details etc )
• Provide detailed findings with actionable risk mitigation recommendations.

Collections Interventions

• Engage in proactive collection strategies i.e. ensuring KYC and Underwriting strategies aimed at enhancing the quality of clients onboarded.
• Generate, Define and implement field collection strategies through the field teams to improve collections.
• Review existing policies and their impact on portfolio management and recommend adjustments or updates based on the market trends or field findings.
• Ensure Optimization of Portfolio segmentation is achieved by assigning accounts from different buckets to specific users and propose segmentation changes where necessary.
• Pilot Management: Ensure pilots in the field are well managed and tracked to meet the set success metrics by engaging the relevant stakeholders
• Fraud management: Ensure investigations into reported fraud cases are done in a timely manner and cases closed within SLA.
• Reporting & Documentation: Prepare comprehensive field reports including data collation, process documentation, and operational insights. Ensure timely and accurate reporting of risk indicators and portfolio performance metrics.
• Perform industry research, evaluate information collected and propose changes that will improve the drive of Sun King from both sales and collections.

You might be a strong candidate if you have

• Bachelor’s Degree or Higher National Diploma in finance, Risk Management or a related business field, over 8 years related experience preferably in the Audit/Risk/Credit department with at least 3 years in a supervisory role.
• Relevant certification in Credit Management or Data Interpretation /Statistics/Data/Computer Science is an added advantage.
• Significant knowledge of data collection, field surveys.
• Excellent planning, organisational and critical thinking skills with strong attention to detail.
• Clear thinking/problem solving ability. Ability to spearhead/manage projects/process improvement within operations and drive positive change, being able to break down complex issues into simpler steps and resolve them.
• Excellent presentation and communication skills, both verbal and written expression.
• Team work skills and stakeholder management: Ability to engage effectively with key stakeholders, working collectively to ensure sound business outcome.
• Outstanding planning and organizational skills.
• Ability to work solely with minimum supervision.
• Willingness to spend 70% of the time in the field.