Jobs at Project Growth

Key Responsibilities

• Data Quality Control: You will ensure data accuracy and consistency by reviewing and verifying data across systems, resolving discrepancies, and implementing data quality standards.
• Invoicing Reconciliation: You will reconcile consultant invoices with work performed and contracts, ensure timely processing, and address any billing discrepancies.
• Contract Generation: You will assist in drafting, finalizing, and organizing contracts, agreements, and other legal documents.
• Administrative Support: You will provide administrative support to the operations team, including scheduling meetings, preparing for them, and managing correspondence.
• Process Improvement: You will identify opportunities to streamline processes, implement improvements, and introduce best practices for efficiency.
• Contractor Management: You will manage contractor onboarding, performance, and offboarding while ensuring compliance with company policies and addressing any issues.
• Consultant Sourcing: You will identify and source consultants for projects, evaluate their qualifications and manage their engagement process.

What Success Looks Like

• Accurate Data Management: High-quality data with minimal discrepancies or errors.
• Efficient Processes: Administrative tasks completed on time, with improved efficiency.
• Seamless Contractor Operations: Effective management of contractors, with positive outcomes in onboarding and performance.
• Strong Team Support: Positive feedback from the operations team on administrative and organizational support.

Qualifications

Experience:

• 1+ years of experience in an administrative or similar role.
• Previous MS Office experience or familiarity with data entry is highly advantageous.
• Prior experience using web-based databases is a plus.

Skills:

• Excellent organizational and time management skills.
• Attention to detail and accuracy in work.
• Ability to work independently and collaboratively.
• Strong English verbal and written communication skills.
• Problem-solving mindset with a focus on innovation and forward-thinking.

Preferred Qualifications

• Fast learner and adaptive.
• Tech-savvy with a strong attention to detail.
• Extremely driven, with a desire to take on more responsibility and learn quickly.
• Comfortable with change and willing to adapt to dynamic environments.
• Transparent and open to direct communication and feedback.
• Diligent, proactive, and able to ask deeper questions to understand theoretical foundations.

go to method of application »

Key Responsibilities

• Data Quality Control: You will ensure data accuracy and consistency by reviewing and verifying data across systems, resolving discrepancies, and implementing data quality standards.
• Invoicing Reconciliation: You will reconcile consultant invoices with work performed and contracts, ensure timely processing, and address any billing discrepancies.
• Contract Generation: You will assist in drafting, finalizing, and organizing contracts, agreements, and other legal documents.
• Administrative Support: You will provide administrative support to the operations team, including scheduling meetings, preparing for them, and managing correspondence.
• Process Improvement: You will identify opportunities to streamline processes, implement improvements, and introduce best practices for efficiency.
• Contractor Management: You will manage contractor onboarding, performance, and offboarding while ensuring compliance with company policies and addressing any issues.
• Consultant Sourcing: You will identify and source consultants for projects, evaluate their qualifications and manage their engagement process.

What Success Looks Like

• Accurate Data Management: High-quality data with minimal discrepancies or errors.
• Efficient Processes: Administrative tasks completed on time, with improved efficiency.
• Seamless Contractor Operations: Effective management of contractors, with positive outcomes in onboarding and performance.
• Strong Team Support: Positive feedback from the operations team on administrative and organizational support.

Qualifications

Experience:

• 1+ years of experience in an administrative or similar role.
• Previous MS Office experience or familiarity with data entry is highly advantageous.
• Prior experience using web-based databases is a plus.

Skills:

• Excellent organizational and time management skills.
• Attention to detail and accuracy in work.
• Ability to work independently and collaboratively.
• Strong English verbal and written communication skills.
• Problem-solving mindset with a focus on innovation and forward-thinking.

go to method of application »

Position Overview:

• The ideal candidate will have a strong background in e-commerce, with hands-on experience managing customer success operations. Familiarity with Shopify Enterprise, Gorgias CX, and other leading tools is a significant advantage. You will play a pivotal role in enhancing customer satisfaction, analyzing CX data, and leading a high-performing team to deliver best-in-class service.

Key Responsibilities:

• Develop and execute customer success strategies to enhance retention, loyalty, and overall customer satisfaction.
• Manage and mentor a team of Customer Success professionals, fostering a high-performance culture.
• Leverage tools like Shopify Enterprise, Gorgias CX, and other platforms to monitor, analyze, and improve customer experience metrics.
• Implement and refine workflows to streamline CX operations and ensure efficient service delivery.
• Collect, analyze, and act on customer feedback and data to drive continuous improvement.
• Collaborate cross-functionally with marketing, sales, and product teams to align customer success initiatives with business objectives.
• Track and report on key CX metrics, providing actionable insights to leadership.
• Stay up to date with industry trends and best practices to ensure the company remains at the forefront of customer success innovation.

Qualifications:

• Proven experience in a Customer Success Manager or Director role, ideally within the e-commerce or DTC space.
• Strong familiarity with Shopify Enterprise and Gorgias CX platforms.
• Demonstrated success in managing and scaling CX teams.
• Data-driven mindset with the ability to interpret and act on complex CX metrics.
• Exceptional communication and leadership skills, with the ability to inspire and motivate teams.
• Experience working with cross-functional teams to deliver seamless customer experiences.
• Passion for delivering outstanding customer service and fostering brand loyalty.

Preferred Qualifications:

• Background in the furniture industry or other high-ticket DTC categories.
• Experience implementing or optimizing customer success platforms and tools.
• Strong problem-solving skills with a focus on innovation and process improvement.

go to method of application »

Position Overview:

• The ideal candidate will have a strong background in e-commerce, with hands-on experience managing customer success operations. Familiarity with Shopify Enterprise, Gorgias CX, and other leading tools is a significant advantage. You will play a pivotal role in enhancing customer satisfaction, analyzing CX data, and leading a high-performing team to deliver best-in-class service.

Key Responsibilities:

• Develop and execute customer success strategies to enhance retention, loyalty, and overall customer satisfaction.
• Manage and mentor a team of Customer Success professionals, fostering a high-performance culture.
• Leverage tools like Shopify Enterprise, Gorgias CX, and other platforms to monitor, analyze, and improve customer experience metrics.
• Implement and refine workflows to streamline CX operations and ensure efficient service delivery.
• Collect, analyze, and act on customer feedback and data to drive continuous improvement.
• Collaborate cross-functionally with marketing, sales, and product teams to align customer success initiatives with business objectives.
• Track and report on key CX metrics, providing actionable insights to leadership.
• Stay up to date with industry trends and best practices to ensure the company remains at the forefront of customer success innovation.

Qualifications:

• Proven experience in a Customer Success Manager or Director role, ideally within the e-commerce or DTC space.
• Strong familiarity with Shopify Enterprise and Gorgias CX platforms.
• Demonstrated success in managing and scaling CX teams.
• Data-driven mindset with the ability to interpret and act on complex CX metrics.
• Exceptional communication and leadership skills, with the ability to inspire and motivate teams.
• Experience working with cross-functional teams to deliver seamless customer experiences.
• Passion for delivering outstanding customer service and fostering brand loyalty.

Preferred Qualifications:

• Background in the furniture industry or other high-ticket DTC categories.
• Experience implementing or optimizing customer success platforms and tools.
• Strong problem-solving skills with a focus on innovation and process improvement.

go to method of application »

Key Responsibilities:

Inbound Lead Qualification:

• Review and assess inbound leads in HubSpot to determine qualification status.
• Conduct follow-up calls and emails promptly to engage and qualify prospects.
• Maintain a strong understanding of lead sources and tailor conversations to prospect needs.

Appointment Setting:

• Schedule at least 15 qualified sales conversations per day with Inside or Outside Sales Representatives from inbound leads.
• Set a minimum of 20 appointments per week with qualified prospects.
• Follow established protocols to confirm appointments and reduce no-shows.

Outbound Calling:

• Make 100-150 outbound calls daily to engage prospects and generate interest in our client’s services.
• Support pipeline development by targeting cold and warm leads effectively.

Data Management:

• Accurately log all interactions and updates in the HubSpot CRM.
• Ensure all lead information is captured for seamless handoffs to the sales team.

Objection Handling:

• Use proven techniques like the "Feel, Felt, Found" method to address and overcome objections.
• Articulate the benefits of our client’s services to prospects clearly and confidently.

Customer Engagement:

• Communicate the unique value propositions, including:
  • 24-hour turnaround times.
  • Free delivery within the service area.
  • Competitive pricing.
  • In-house design services and 45 years of trusted service.
• Performance Metrics:
• Consistently meet daily call volume, qualification, and appointment-setting targets.

Top Performers Expectation:

To be in the top 20% of performers, you will need to:

• Make 100-150 outbound calls per day.
• Qualify and set up at least 15 qualified conversations daily from
• inbound leads.
• Set a minimum of 20 appointments per week.

Requirements and Skills:

Experience:

• 1-2 years of experience in appointment setting, telemarketing, or similar roles.
• Proven track record of meeting or exceeding call and appointment-setting targets.

Language Proficiency:

• Fluent English speaker with excellent verbal and written communication skills.

Technical Proficiency:

• Familiarity with HubSpot or similar CRM platforms.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Teams).
• Experience with phone and email systems for high-volume prospecting.

Sales Acumen:

• Ability to qualify prospects effectively and identify high-value leads.
• Confidence in handling objections and engaging prospects meaningfully.
• Motivation and Organization:
• Self-driven, goal-oriented, and highly organized.
• Comfortable working in a commission-based, fast-paced environment.

go to method of application »

Key Responsibilities:

Inbound Lead Qualification:

• Review and assess inbound leads in HubSpot to determine qualification status.
• Conduct follow-up calls and emails promptly to engage and qualify prospects.
• Maintain a strong understanding of lead sources and tailor conversations to prospect needs.

Appointment Setting:

• Schedule at least 15 qualified sales conversations per day with Inside or Outside Sales Representatives from inbound leads.
• Set a minimum of 20 appointments per week with qualified prospects.
• Follow established protocols to confirm appointments and reduce no-shows.

Outbound Calling:

• Make 100-150 outbound calls daily to engage prospects and generate interest in our client’s services.
• Support pipeline development by targeting cold and warm leads effectively.

Data Management:

• Accurately log all interactions and updates in the HubSpot CRM.
• Ensure all lead information is captured for seamless handoffs to the sales team.

Objection Handling:

• Use proven techniques like the "Feel, Felt, Found" method to address and overcome objections.
• Articulate the benefits of our client’s services to prospects clearly and confidently.

Customer Engagement:

• Communicate the unique value propositions, including:
  • 24-hour turnaround times.
  • Free delivery within the service area.
  • Competitive pricing.
  • In-house design services and 45 years of trusted service.

Performance Metrics:

• Consistently meet daily call volume, qualification, and appointment-setting targets.

Top Performers Expectation:
To be in the top 20% of performers, you will need to:

• Make 100-150 outbound calls per day.
• Qualify and set up at least 15 qualified conversations daily from
• inbound leads.
• Set a minimum of 20 appointments per week.

Requirements and Skills:

Experience:

• 1-2 years of experience in appointment setting, telemarketing, or similar roles.
• Proven track record of meeting or exceeding call and appointment-setting targets.

Language Proficiency:

• Fluent English speaker with excellent verbal and written communication skills.
• Technical Proficiency:
• Familiarity with HubSpot or similar CRM platforms.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Teams).
• Experience with phone and email systems for high-volume prospecting.

Sales Acumen:

• Ability to qualify prospects effectively and identify high-value leads.
• Confidence in handling objections and engaging prospects meaningfully.
• Motivation and Organization:
• Self-driven, goal-oriented, and highly organized.
• Comfortable working in a commission-based, fast-paced environment.