Jobs at Elvaridah

Job Description:

• We are seeking a diligent and highly organized Administrative Officer to join our team. In this pivotal role, you will provide essential administrative support to ensure the efficient operation of our business.

Key Responsibilities:

Office Management:

• Oversee day-to-day office operations, including maintaining office supplies, equipment, and facilities.
• Manage schedules, appointments, and meeting rooms.

Documentation and Filing:

• Maintain organized and up-to-date records, documents, and files.
• Ensure the confidentiality and security of sensitive information.

Communication:

• Serve as a point of contact for internal and external stakeholders.
• Handle phone calls, emails, and correspondence with professionalism and promptness.
• Data Entry and Reporting:
• Input and manage data, ensuring accuracy and completeness.
• Assist in generating reports and presentations as needed.

Event and Travel Coordination:

• Coordinate travel arrangements for staff when necessary.
• Assist in planning and organizing company events and meetings.

Financial Support:

• Assist with financial record-keeping, invoicing, and expense tracking.
• Collaborate with the finance department on budget monitoring.

Customer Service:

• Provide a professional and friendly point of contact for customers and vendors.
• Address inquiries and ensure timely and courteous responses.

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Job Duties/ Responsibilities/Accountabilities:

General Support

• Establishing the needs of users and monitoring of user access and security
• Maintaining the database definition layer
• Assist with application fault diagnosis.
• Loading data unto the system from flat files
• Conduct periodical backup operations.
• Investigate and troubleshoot issues with the Vantage Application
• Perform daily system and database monitoring, verify the integrity of all server and Vantage Application resources, systems and key processes, review System and application logs.
• Analyse data to improve overall efficiency and propose business opportunities from the analytics.
• Minimise database downtime and manage parameters to provide fast query responses.
• Define users and enable data distribution to the right user, in appropriate format and in a timely manner.
• Minimise database downtime and manage parameters to provide fast query responses.
• Determine, enforce and document database policies, procedures and standards.
• Perform tests and evaluations regularly to ensure data security, privacy and integrity.
• Monitor database performance, implement changes and apply new patches and versions when required.
• Excellent knowledge of data backup, recovery, security, integrity, and SQL, PLSQL, MSSQL,
• Key Performance Indicators/ Performance Goals:
• Availability of infrastructure(Infrastructure, Information systems, application)
• Duration of database and application down time
• Customer Satisfaction Level
• No of SQL Performance tuning done per quarter
• Average lead time to acknowledge and respond to help desk complaints ( ! support)
• Average response time to resolve complaints logged.
• Problem detection time
• Backup integrity
• No of successful backup restore operations done per quarter.
• Development of efficient and short queries QHSE

Responsibilities

• Perform their work in a safe manner.
• Ensure by their actions, they do not put at risk, the health and safety of other employees, contractors, sub-contractors, visitors, clients or temporary staff.
• Cooperate with management in the implementation of HSE initiatives.
• Participate fully in HSE programs.
• Report workplace hazards immediately to their managers/HOD’s. Each staff is expected to raise at least 12 hazard observations in a year.
• Report any incidents or injury which occurs at, or in connection, with their work.

JOB SPECIFICATION

Education Qualification:

• BSC/HND in Computer Science/ Management Information system / Computer engineering from an accredited university

Professional Qualification:

• Any one of these recognized professional certifications is required. Oracle Database Administration (OCA, OCP), Linux RHCSA, RHCSE, LINUX+ CompTIA , LPIC- 1: Linux Administrator Experience
• Minimum of two years’ experience in Systems / Database Administration Minimum 1 year experience in IT roles
• Communication and Process Self-Development:
• Continuously and actively engage in learning and development activities to improve competence in functional areas.
• Staying abreast of IT trends and best practices.
• Possess ongoing affiliations with IT personnel in successful companies and organizations that practice effective IT Management.

KEY COMPETENCIES REQUIREMENTS

• Functional/ Technical:
• User Support
• Good analytical skills
• Good data analysis skills
• Understanding of Linux
• Understanding of Oracle
• Conversant with ITIL & COBIT frameworks Behavioural:
• Must be analytical and able to analyze complex information from several points of view and communicate effectively to management, operational, and technical personnel.
• Helpful and personable attitude with evident desire to assist all employees to perform effectively
• Ability to multitask and manage conflicting deadlines and tight schedules
• Must exhibit highest level of personal and professional integrity
• Excellent Team player that goes beyond job requirement
• Excellent relationship building and networking skills
• Political savvy, maturity, tact and including the ability to relate with different categories of people
• Flexibility and willingness to work beyond strict job requirements in a small but rapidly growing organization.
• An enterprising attitude that is quick to search out alternative solutions to needs or problems

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Job Objective/ Purpose of Job:

• The IT Officer will be responsible for the daily IT needs of users in PAG, he/she will provide support to the company’s computer environment and IT infrastructure. The employee works within general methods and procedures, exercises considerable independent judgment to select proper course of action. He/she will ensure conformance to guidelines, methods, procedures, and policies related to IT and the organization has a whole.

Job Duties/ Responsibilities/Accountabilities:

General Support

• Provide advice on the most suitable IT choices ·
• Provide technical support or training for systems and networks ·
• Act as link between end users and high-level support (provides L1 support) ·
• Install and configure software and hardware (printers, network cards etc.) ·
• Monitor system and network performance · Perform troubleshooting, repairs, and data restoration ·
• Performance maintenance activities (e.g. backups) ·and ensures the backup infrastructure works efficiently.
• Maintain licenses and upgrade schedules.
• Collaborate with other professionals to maintain standards and functionality.
• Manage network servers and technology tools.
• Develop expertise to train staff on modern technologies.
• Setting up of new user system
• Repair of faulty systems
• Printer set-up and troubleshooting
• Server maintenance and support
• Keeping of fault logs
• Key Performance Indicators/ Performance Goals:

QHSE Responsibilities

• Perform their work in a safe manner.
• Ensure by their actions, they do not put at risk, the health and safety of other employees, contractors, sub-contractors, visitors, clients, or temporary staff.
• Cooperate with management in the implementation of HSE initiatives.
• Participate fully in HSE programs.
• Report workplace hazards immediately to their managers/HOD’s. Each staff is expected to raise at least 12 hazard observations in a year.
• Report any incidents or injury which occurs at, or in connection, with their work.

Education Qualification:

• BSC/HND in Computer Science/ Management Information system / Computer engineering from an accredited university

Professional Qualification:

• At least one of CCNA, MCP,MCTS,ITIL, MCSA, ECND

Experience

• Minimum of two years’ experience in IT Minimum 1 year experience in a similar IT support role

KEY COMPETENCIES REQUIREMENTS

Functional/ Technical:

• User Support
• Hardware and Application engineering
• Preventive and routine Maintenance
• Linux
• ITIL

Behavioural:

• Must be analytical and able to analyze complex information from several points of view and communicate effectively to management, operational, and technical personnel.
• Helpful and personable attitude with evident desire to assist all employees to perform effectively.
• Highly organized and efficient; able to prioritize work with minimal supervision.
• Ability to multitask and manage conflicting deadlines and tight schedules.
• Must exhibit the highest level of personal and professional integrity.
• Good Interpersonal Skills.
• Strong Team player that goes beyond job requirement
• Good relationship building and networking skills.

Communication and Process Self-Development:

• Continuously and actively engage in learning and development activities to improve competence in functional areas.
• Staying abreast of IT trends and best practices.
• Possess ongoing affiliations with IT personnel in successful companies and organizations that practice effective IT Management.
• Maturity, tact and including the ability to relate with different categories of people.
• Flexibility and willingness to work beyond strict job requirements in a small but rapidly growing organization.