IT Officer at Elvaridah

Job Objective/ Purpose of Job:

• The IT Officer will be responsible for the daily IT needs of users in PAG, he/she will provide support to the company’s computer environment and IT infrastructure. The employee works within general methods and procedures, exercises considerable independent judgment to select proper course of action. He/she will ensure conformance to guidelines, methods, procedures, and policies related to IT and the organization has a whole.

Job Duties/ Responsibilities/Accountabilities:

General Support

• Provide advice on the most suitable IT choices ·
• Provide technical support or training for systems and networks ·
• Act as link between end users and high-level support (provides L1 support) ·
• Install and configure software and hardware (printers, network cards etc.) ·
• Monitor system and network performance · Perform troubleshooting, repairs, and data restoration ·
• Performance maintenance activities (e.g. backups) ·and ensures the backup infrastructure works efficiently.
• Maintain licenses and upgrade schedules.
• Collaborate with other professionals to maintain standards and functionality.
• Manage network servers and technology tools.
• Develop expertise to train staff on modern technologies.
• Setting up of new user system
• Repair of faulty systems
• Printer set-up and troubleshooting
• Server maintenance and support
• Keeping of fault logs
• Key Performance Indicators/ Performance Goals:

QHSE Responsibilities

• Perform their work in a safe manner.
• Ensure by their actions, they do not put at risk, the health and safety of other employees, contractors, sub-contractors, visitors, clients, or temporary staff.
• Cooperate with management in the implementation of HSE initiatives.
• Participate fully in HSE programs.
• Report workplace hazards immediately to their managers/HOD’s. Each staff is expected to raise at least 12 hazard observations in a year.
• Report any incidents or injury which occurs at, or in connection, with their work.

Education Qualification:

• BSC/HND in Computer Science/ Management Information system / Computer engineering from an accredited university

Professional Qualification:

• At least one of CCNA, MCP,MCTS,ITIL, MCSA, ECND

Experience

• Minimum of two years’ experience in IT Minimum 1 year experience in a similar IT support role

KEY COMPETENCIES REQUIREMENTS

Functional/ Technical:

• User Support
• Hardware and Application engineering
• Preventive and routine Maintenance
• Linux
• ITIL

Behavioural:

• Must be analytical and able to analyze complex information from several points of view and communicate effectively to management, operational, and technical personnel.
• Helpful and personable attitude with evident desire to assist all employees to perform effectively.
• Highly organized and efficient; able to prioritize work with minimal supervision.
• Ability to multitask and manage conflicting deadlines and tight schedules.
• Must exhibit the highest level of personal and professional integrity.
• Good Interpersonal Skills.
• Strong Team player that goes beyond job requirement
• Good relationship building and networking skills.

Communication and Process Self-Development:

• Continuously and actively engage in learning and development activities to improve competence in functional areas.
• Staying abreast of IT trends and best practices.
• Possess ongoing affiliations with IT personnel in successful companies and organizations that practice effective IT Management.
• Maturity, tact and including the ability to relate with different categories of people.
• Flexibility and willingness to work beyond strict job requirements in a small but rapidly growing organization.