Latest Jobs at the United Nations World Food Programme (WFP)

Job Purpose

• To contribute to daily planning and delivery of quality, customer-focused, value for money administrative services that enable staff in country/location operations to deliver food assistance to beneficiaries, in line with WFP’s strategy.

Key Accountabilities (Not all-inclusive)

• Contribute to and implement WFP country/regional plans, including administrative processes, aligned with regional and wider WFP strategies and policies to facilitate efficient and effective administration service.
• Develop annual plans, contribute to longer term strategies and improvements to policies, systems and procedures to ensure services provided support WFP strategic objectives and are in compliance with corporate policies, standards, regulations and processes.
• Carry out complex data analysis to provide management and clients with the accurate information and reports for efficient planning and decision-making.
• Manage the existing resources in the area of responsibility (e.g. WFP managed facilities, assets and travel management, etc.) and estimate new requirements aiming at efficiency, cost-effectiveness and timeliness of operations and services.
• Facilitate the compliance of the services provided (e.g. WFP managed facilities, assets and travel management, etc.) with the corporate Occupational Safety and Health Policy and contribute to the provision of recommendations to the management on improvements/changes.
• Support a culture of environmental sustainability throughout WFP by role modelling actions that drive sustainability in all administrative activities.
• Guide and supervise more junior staff, acting as a point of referral and supporting them with more complex analysis and queries.
• Build and maintain the partnership with WFP stakeholders, other UN agencies and local government offices.
• Support the capacity building of WFP staff and partners through the organisation or design of trainings, workshops, daily interaction, etc. for efficient and effective delivery of food assistance to beneficiaries.
• Follow standard emergency preparedness practices to ensure WFP is able to quickly respond and deploy food and needed resources to affected areas at the onset of the crisis.
• Other as required.

4Ps Core Organisational Capabilities
Purpose:

• Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.
• Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).
• Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission.
• Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.

People:

• Look for ways to strengthen people's skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.
• Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.
• Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.
• Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.

Performance:

• Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.
• Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.
• Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
• Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.

Partnership:

• Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles.
• Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.
• Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.
• Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.

Functional Capabilities
Capability Name - Description of the behaviour expected for the proficiency level:

• Business Support Services & Reporting - Applies strong ability to identify country level requirements and develop customer focused solutions and action plans. Communicates data-based findings in a highly impactful way that is tailored to the audience.
• Internal Controls & Risk Management for Administration and Engineering     - Demonstrates in-depth knowledge of internal controls and proper accounting procedures and systems to recommend improvements where necessary to address current weaknesses, mitigate risks to mission-critical WFP operations and maximise client satisfaction.
• Resource Management for Administration and Engineering - Oversees staffing for HQ and Field resources at the programme level, taking resource usage trends and forecasting data into account.
• Specialised Knowledge in Administrative Services     - Applies advanced theoretical understanding of administration best practice, concepts and principles and thorough knowledge of WFP standards , processes and infrastructure to ensure continuous improvement in the provision of efficient and effective administration services, resolving complex issues as they arise.
• Customer Focus - Proactively monitors performance and delivers high quality service to meet the needs of customers, requesting customer feedback and taking ownership of customer problems that arise. Pre-empts needs of customers based on experience.

Standard Minimum Qualifications

• Educational Qualification: University Degree in Business  / Public Administration, Engineering, or other relevant fields relating to office management and administration.
• Language: International Professional: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.
• National Professional: Fluency (level C) in English language and the duty station’s language, if different.

Desired Experiences for Entry into the Role

• Has gained experience in administration.
• Has provided direction and instruction to more junior staff members within area of expertise.

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Requisition ID: 177411
Location: Maiduguri, Borno
Department: Information Management & Reporting

Organizational Context

• This position reports to the ETS Coordinator.
• Job holders at this level demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis.

Job Purpose

• The ETC/S Information Management Associste will serve as an active member of the ETC/S team, through deployment to the Emergency Telecommuniation Sector North-East Nigeria response and will be responsible for three main activities:
• Sharing of Operational Information: focused on providing information related to implementing IT operations in a specific context or emergency.
• Monitoring and Reporting: focused on documenting and reporting on the performance of the ETC/S .
• Advocacy: focused on the mobilization of resources and increasing awareness of the ETC/S both in the country and on a global level.

Key Accountabilities (Not all-inclusive)

• Coordinate reporting activities relating to ETC/S operations as necessary;
• Write regular Situation Reports, factsheets, infographics and other IM and advocacy products summarizing ETC/S activities in the country;
• Provide inputs to OCHA and WFP Country Office products, including internal and external SitReps;
• Manage content of ETC/S country operations page, ensuring all information is up to date and accurate;
• Establish and maintain ETC/S country mailing lists;
• Maintain internal information sharing mechanisms, documentation formats and templates, central file store, according to ETC/S guidance;
• Coordinate global and local ETC/S meetings with partners as well as internal WFP TEC Task Forces including scheduling meetings, and writing and distributing meeting minutes;
• Monitor relevant shared ETC/S email account and direct requests for information as appropriate;
• Develop and distribute ETC/S User Feedback Survey including compilation, analysis and presentation of results;
• Prepare and edit ETC/S content for news releases, feature articles, stories, briefing notes, and other materials for use in the media and distribution to the public and donors, including creative, human-interest content for both internal and external publication to raise awareness of ETC/S activities on the ground;
• Act as an information focal point for ETC/S activities in the country (alongside the ETC/S Coordinator and in-country Public Information Officer);
• Support the procurement of ETC/S visibility items;
• Liaise with donors, NGOs and other UN agencies as required to gather and disseminate information on ETC/S activities;
• Assist the ETC/S coordinator to write and edit other reports or documentation required by the ETC/S such as Concept of Operations (ConOps), project documents, concept notes, presentations and funding appeals;
• Recognize and assess the sensitivity of information obtained; respect the confidential nature of sources of information where relevant;
• Attend relevant meetings including the local inter-agency IM Working Group and represent the ETC/S as requested in other relevant meetings;
• Provide guidance and oversight in ETC/S documents as required to ensure consistent messaging;
• In operations where required and agreed, support TEC Division with internal TEC SitRep, TEC dashboard, and a mailing list.
• Perform other related duties as required.

Standard Minimum Qualifications

• University Degree in Social Sciences, International Relations, Communications, Journalism, Information Management or related field;
• Knowledge of ICT operations and humanitarian reform / cluster concept;
• Languages vary depending on duty station but fluency in both oral and written communication in English is required;
• Sound knowledge of Microsoft Windows, MS Excel, MS Word, MS PowerPoint and other related software.

Desired Experiences For Entry into the Role:

• A minimum of six years of professional experience in an National/international context, preferably in humanitarian context;
• Previous experience working in developing countries and challenging environments is an advantage.

Other Specific Job Requirements:

• Ability to communicate clearly both orally and in writing, transforming technical terminology into easily understood language;
• Good analytical skills, resourcefulness, initiative;
• Ability to plan and organize work schedule; ability to work with minimum supervision under own initiative and meet deadlines;
• Tact and ability to work harmoniously with people of different national and cultural backgrounds;
• Demonstrated problem-solving skills ability to conceptualize issues, think in abstract terms, and analyze numerical data;
• Strong oral and written communications skills;
• Flexibility in accepting work assignments outside normal desk description;
• Requires the ability to work under pressure and on multiple tasks often with tight deadlines.

Salary
WFP offers an attractive compensation package.