Customer Service Officer at Agurate Online Limited

Job Summary

• The Customer Service Officer will be responsible for delivering a seamless and engaging customer experience across both in-store and digital channels.
• The role holder will serve walk-in customers, manage WhatsApp and other online engagements, and work closely with the E-commerce team to ensure prompt response to enquiries, order processing, and customer satisfaction.

Key Responsibilities

• Provide excellent customer service to walk-in customers by assisting with product enquiries, purchases, and after-sales support.
• Manage and respond promptly to customer interactions via WhatsApp, social media, and other online platforms.
• Collaborate with the E-commerce team to process online orders, track deliveries, and resolve customer complaints.
• Maintain accurate records of customer enquiries, feedback, and resolutions for service improvement.
• Support omnichannel sales by converting online enquiries into store visits or completed purchases.
• Handle customer complaints professionally and escalate complex issues when necessary.
• Ensure timely follow-up with customers to enhance loyalty and repeat patronage.
• Maintain a professional brand tone and consistency in all customer communications.
• Assist with product knowledge updates to provide accurate information to customers across channels.
• Support store operations during peak periods and promotional campaigns.

Requirements

• Minimum of OND / HND / Bachelor’s Degree in Business Administration, Marketing, or related fields
• 3 years’ experience in customer service in banking, retail, or other client facing role(fashion retail experience is an added advantage).
• Strong communication and interpersonal skills.
• Proficiency in WhatsApp Business, social media platforms, and basic e-commerce tools.
• Customer-centric mindset with strong problem-solving ability.
• Good attention to detail and responsiveness to enquiries.