Main Function
- The Accountant and Operations Officer will be responsible for managing the financial activities and overseeing the daily operational functions of the organization.
- The role combines accounting expertise with operational oversight to ensure financial accuracy, cost efficiency, and smooth workflow across departments.
- The ideal candidate must be detail-oriented, analytical, and organized, with strong leadership and multitasking abilities to support both the financial and operational success of the company.
Role Responsibilities
Financial Management and Reporting:
- Maintain accurate financial records in compliance with accounting standards and company policies.
- Prepare monthly, quarterly, and annual financial reports, including income statements, balance sheets, and cash flow analyses.
- Reconcile bank accounts, accounts payable, and accounts receivable regularly.
- Support management with timely financial data for informed decision-making.
Budgeting and Cost Control:
- Prepare and monitor annual budgets and expenditure forecasts.
- Identify and analyze budget variances and provide recommendations for cost efficiency.
- Implement cost-saving measures and ensure financial discipline in operations.
Compliance, Audit, and Taxation:
- Ensure compliance with tax regulations, financial laws, and internal control policies.
- File and remit all statutory obligations such as VAT, PAYE, WHT, and Pension contributions promptly.
- Liaise with external auditors, tax consultants, and government agencies when required.
Payroll and Treasury Management:
- Process staff payroll, ensuring accuracy and compliance with statutory deductions.
- Manage petty cash, disbursements, and fund reconciliations.
- Monitor cash flow to ensure adequate liquidity for operations.
Operations and Administration:
- Coordinate day-to-day operational activities to ensure efficiency and effectiveness.
- Oversee procurement processes, vendor management, and inventory control.
- Ensure timely provision of logistics, supplies, and support services to all departments.
- Monitor operational workflows and identify areas for process improvement.
Facilities and Asset Management:
- Supervise the maintenance and utilization of company assets and facilities.
- Maintain up-to-date records of company assets, equipment, and consumables.
- Ensure compliance with safety, security, and environmental standards within the workplace.
Human Resource and Team Support:
- Support HR in maintaining employee records, attendance, and performance documentation.
- Assist in onboarding new staff and coordinating training or capacity-building activities.
- Foster a collaborative work environment that promotes productivity and accountability.
Reporting and Communication:
- Prepare periodic reports on finance, operations, and administrative activities for management review.
- Coordinate communication across departments to ensure alignment with organizational goals.
- Provide operational and financial insights to support management decisions.
Qualifications and Requirements
Education and Certifications:
- Bachelor’s Degree in Accounting, Finance, Business Administration, or a related field.
- Professional certification (ICAN, ACCA, or equivalent) is a strong advantage.
Experience:
- Minimum of 3–5 years’ experience in accounting, finance, or operations management, preferably in a hotel, corporate, or service-oriented environment.
- Proven experience in financial reporting, operations coordination, and administrative management.
- Proficiency in accounting software (QuickBooks, Sage, or Tally) and MS Office applications.
Skills
Financial and Analytical Skills:
- Strong knowledge of accounting principles, budget management, and financial analysis.
- Ability to interpret and present financial data clearly and accurately.
Operational and Administrative Skills:
- Excellent organizational skills and ability to manage multiple tasks simultaneously.
- Strong coordination skills for handling procurement, logistics, and general operations.
Leadership and Interpersonal Skills:
- Good leadership and team management capabilities.
- Excellent communication and interpersonal skills for cross-departmental collaboration.
Ethics and Professionalism:
- High level of integrity, confidentiality, and accountability in handling sensitive information.
- Commitment to continuous improvement, compliance, and operational excellence.
go to method of application ยป
Main Function
- The General Manager (GM) is responsible for the overall management and performance of the apartments. This role oversees all aspects of operations, including guest services, sales and marketing, food and beverage, housekeeping, and maintenance.
- The GM ensures high-quality standards, prioritizes customer satisfaction, and drives the achievement of business targets. The position requires strong leadership, effective communication, and the ability to motivate the team to deliver exceptional service.
Role Responsibilities
Operational Management:
- Oversee daily apartment operations to ensure the efficient functioning of all departments (front office, housekeeping, food & beverage, maintenance, etc.).
- Implement, monitor, and evaluate policies and procedures.
- Maintain the highest standards of guest service and hospitality.
- Ensure compliance with health, safety, and legal regulations.
Financial Management:
- Ensure the apartment’s budget is properly prepared and managed.
- Achieve all financial targets, including profitability, revenue generation, and cost control.
- Monitor daily performance metrics such as occupancy rates, RevPAR, and gross operating profit.
Guest Experience:
- Ensure a consistent, high-quality guest experience across all service points.
- Address guest complaints promptly to maintain satisfaction and loyalty.
- Monitor and evaluate guest feedback and take necessary corrective actions.
Human Resources and Leadership:
- Lead and inspire staff, providing mentorship and guidance.
- Implement performance management processes to enhance productivity and motivation.
- Foster a positive work environment that encourages teamwork and professional development.
Sales, Marketing, and Public Relations:
- Ensure the development and execution of sales and marketing strategies to drive occupancy and revenue.
- Collaborate with the Business Development team to promote the apartments through partnerships, social media, events, and other channels.
- Build and maintain relationships with travel agencies, tour operators, and corporate clients.
Property Management:
- Oversee the maintenance of the property’s physical infrastructure to ensure safety, efficiency, and a luxurious guest experience.
- Work with engineering and maintenance teams to keep facilities in excellent condition.
Experience / Qualification
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field; Master’s degree is an added advantage.
- Minimum of 6 years of experience in the hospitality industry, with at least 2 years in a senior management role.
Competencies/Skills:
- Exceptional leadership and motivational abilities
- Excellent communication and interpersonal skills
- Strong financial acumen, including budgeting and revenue management
- Effective problem-solving and decision-making capabilities
- Strong guest service orientation
- Time management and people management skills
- High emotional intelligence, especially under pressure
- Proactive approach to identifying inefficiencies; ability to multitask
- Attention to detail and tech-savviness
- Cultural awareness
- Strong work ethic and reliability
- Experience working with high-profile clientele
- Familiarity with Property Management Systems (PMS) and hotel management software
- Knowledge of local and international tourism trends
Behavioural Qualities / Other Competencies:
- High emotional intelligence in difficult situations
- Proactive and resourceful, with strong multitasking ability
- Detail-oriented and technologically inclined
- Strong decision-making and problem-solving skills
- Cultural sensitivity
- Reliable and committed work ethic
- Experience handling high-profile clientele
- Knowledge of PMS and hotel management tools
- Awareness of tourism trends.
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