General Manager at Domeo Resources International (DRI)

Main Function

• The General Manager (GM) is responsible for the overall management and performance of the apartments. This role oversees all aspects of operations, including guest services, sales and marketing, food and beverage, housekeeping, and maintenance.
• The GM ensures high-quality standards, prioritizes customer satisfaction, and drives the achievement of business targets. The position requires strong leadership, effective communication, and the ability to motivate the team to deliver exceptional service.

Role Responsibilities
Operational Management:

• Oversee daily apartment operations to ensure the efficient functioning of all departments (front office, housekeeping, food & beverage, maintenance, etc.).
• Implement, monitor, and evaluate policies and procedures.
• Maintain the highest standards of guest service and hospitality.
• Ensure compliance with health, safety, and legal regulations.

Financial Management:

• Ensure the apartment’s budget is properly prepared and managed.
• Achieve all financial targets, including profitability, revenue generation, and cost control.
• Monitor daily performance metrics such as occupancy rates, RevPAR, and gross operating profit.

Guest Experience:

• Ensure a consistent, high-quality guest experience across all service points.
• Address guest complaints promptly to maintain satisfaction and loyalty.
• Monitor and evaluate guest feedback and take necessary corrective actions.

Human Resources and Leadership:

• Lead and inspire staff, providing mentorship and guidance.
• Implement performance management processes to enhance productivity and motivation.
• Foster a positive work environment that encourages teamwork and professional development.

Sales, Marketing, and Public Relations:

• Ensure the development and execution of sales and marketing strategies to drive occupancy and revenue.
• Collaborate with the Business Development team to promote the apartments through partnerships, social media, events, and other channels.
• Build and maintain relationships with travel agencies, tour operators, and corporate clients.

Property Management:

• Oversee the maintenance of the property’s physical infrastructure to ensure safety, efficiency, and a luxurious guest experience.
• Work with engineering and maintenance teams to keep facilities in excellent condition.

Experience / Qualification

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field; Master’s degree is an added advantage.
• Minimum of 6 years of experience in the hospitality industry, with at least 2 years in a senior management role.

Competencies/Skills:

• Exceptional leadership and motivational abilities
• Excellent communication and interpersonal skills
• Strong financial acumen, including budgeting and revenue management
• Effective problem-solving and decision-making capabilities
• Strong guest service orientation
• Time management and people management skills
• High emotional intelligence, especially under pressure
• Proactive approach to identifying inefficiencies; ability to multitask
• Attention to detail and tech-savviness
• Cultural awareness
• Strong work ethic and reliability
• Experience working with high-profile clientele
• Familiarity with Property Management Systems (PMS) and hotel management software
• Knowledge of local and international tourism trends

Behavioural Qualities / Other Competencies:

• High emotional intelligence in difficult situations
• Proactive and resourceful, with strong multitasking ability
• Detail-oriented and technologically inclined
• Strong decision-making and problem-solving skills
• Cultural sensitivity
• Reliable and committed work ethic
• Experience handling high-profile clientele
• Knowledge of PMS and hotel management tools
• Awareness of tourism trends.