For over 40 years, Teleperformance has been connecting customers with the world’s most successful companies. It is the global leader in customer experience outsourcing management and the trusted provider of digitally integrated business services.
At Teleperformance, we combine human touch a... read morend high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion to make it happen.
Primary Duties and Responsibilities
Support to implement the new ERP - Microsoft D365
Closing preparation with accounting partner
Reporting: Group reporting (closing and Pl
Call Centre Experience: at least 3 years of customer support experience via phone, email, and chat is preferred.
Excellent and fluent communication skills: verbal, written, listening skills.
Ve
Delivery
Assist and support implementation of all new projects.
Ensure accurate planning and adequate staffing for operational accounts regarding all resourcing.
Design
Analysis of
Job description
Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
Leading ongoing reviews of business proce
Delivery
Manages and is responsible for day-to-day activities of one or more unit of operations.
Strategic planning and execution to enhance profitability, productivity, and efficiency through
Job description
Transmit Teleperformance values through leading by example and demonstrating DNA in every interaction.
Support, motivate, evaluate, develop, and coach their supervisors to cont
Delivery
Prepare people, location, and facilities for Training Delivery
Deliver Training to transfer learning
Adapt approach to suit the group and individuals
Design
Complete Trai
Deliveries
80% of their time monitoring & coaching. Effective use of key dashboards and call activity reporting to ensure excellent performance rigor
Follow all steps of TOPS to manage the
Delivery
Analyze adherence to quality policies and procedures by monitoring agents
Execute coaching process using internal standards for feedback and coaching-
Execute number of observations
Job description
Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
Leading ongoing reviews of business proce
JOB SUMMARY:
The Recruitment Specialist would be responsible for the following:
Identify: Collaborate with hiring teams to determine role prerequisites and create clear job descriptions
Att
About the job
Call Centre Experience: at least 3 years of customer support experience via phone, email, and chat is preferred.
Social media advertising experience is a huge plus and highly pre
Purpose of Position
With the objective to facilitate new business revenue growth, the individual is responsible for enabling the sales teams with tools to help effectively pursue target accounts th
Job Summary/Overview
Support management with all necessary information, planning models and scenarios to facilitate the decision-making process.
Key Responsibilities and Accountabilities
Job Summary
Getting people ready to perform, as a Trainer you will support operations in developing the knowledge and skills to deliver in their job.
A varied role to include the preparation a
Job Summary
Serve as Client expert in the Clients Trainer Network group and help answer questions that arise about the platform.
Job Description
Facilitate workshops at conference or
Job Summary
Working primarily with agents and supervisors, the Quality Assurance Analyst will be responsible for monitoring interactions to ensure the needs of the customer and client are met on
Excellent and fluent communication skills: verbal, written, listening skills.
Very customer service focused, able to deal with customers in a friendly, positive and polite manner via calls.
Soc
