Social Media Ads Officer at Teleperformance

About the job

• Call Centre Experience: at least 3 years of customer support experience via phone, email, and chat is preferred.
• Social media advertising experience is a huge plus and highly preferred.
• Excellent and fluent communication skills: verbal, written, listening skills.
• Very customer service focused, able to deal with customers in a friendly, positive, and polite manner via calls.
• Ability to engage the customer, strategically build rapport and handle objections.
• Proven ability to deal with problems and solve them effectively.
• Multi-channel transactional sales & marketing to deliver best practices to long-tail advertisers.
• Self-motivated and confident with a results-driven attitude.
• Use listening skills that support effective telephone communication to support the customer needs and requests.
• Uplift revenue by providing consultative advice to small and medium-sized businesses (SMBs) as well as micro businesses to help them grow their businesses across multiple channels - chat, email, and phone.
• Apply appropriate actions to effectively resolve the customer request.
• Ensuring digital education measured by the number of events executed, product solutions pitched and actioned.
• To always provide a high level of customer service to clients.
• Robust multitasking skills (e.g., able to log calls and interact with the customer simultaneously)
• Other Duties as assigned.