Trainer at Teleperformance

Job Summary

• Getting people ready to perform, as a Trainer you will support operations in developing the knowledge and skills to deliver in their job.
• A varied role to include the preparation and delivery of effective Training whilst also following up and reporting on the learning you have transferred.

Key Responsibilities and Accountabilities

Knowledge

• Knowledge of social media Ads is very essential.
• Wide experience in digital marketing solutions is preferred.

Delivery

• Prepare people, location and facilities for Training Delivery
• Deliver Training to transfer learning
• Adapt approach to suit the group and individuals

Design

• Complete Training Needs Analysis to confirm the Training is applicable
• Design Training content with the Learners needs in mind

Outcomes

• Evaluate Training to check effectiveness.
• Report on Training to summarize evaluation.
• Take ownership of the attendees learning by following up.

Communication

• Keep stakeholders informed and updated on Training.
• Stay closely involved with operations.

Main Job Requirements

Education and Specific Training

• Bachelor’s degree.
• Good knowledge of Quality/Process Improvement techniques.
• Completion of internal Agent development initiative like JUMP (preferred).
• Product knowledge.

Work Experience

• 3+ years of experience in a training role in a technical support or client care operation.

Trainer Competencies

Demonstrable Behaviors

• Adaptable
• Co-operative
• Supportive
• Patient
• Creative
• Logical
• Innovative
• Attentive
• Persistent
• Objective
• Approachable
• Open
• Accountable

Core Competencies

• Training Delivery
• Training Design
• Training Outcomes
• Communication
• Ability to deliver on tasks unsupervised
• Attention to details
• Innovative thinking

Essential Skills

• Presentation
• Writing
• Microsoft office
• Reporting
• Data mining and basic analysis