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  • Posted: Aug 23, 2021
    Deadline: Not specified
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  • For over 40 years, Teleperformance has been connecting customers with the world’s most successful companies. It is the global leader in customer experience outsourcing management and the trusted provider of digitally integrated business services. At Teleperformance, we combine human touch and high technology to deliver extraordinary customer experie...
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    Trainer

    Job Summary

    • Getting people ready to perform, as a Trainer you will support operations in developing the knowledge and skills to deliver in their job.
    • A varied role to include the preparation and delivery of effective Training whilst also following up and reporting on the learning you have transferred.

    Key Responsibilities and Accountabilities

    Knowledge

    • Knowledge of social media Ads is very essential.
    • Wide experience in digital marketing solutions is preferred.

    Delivery

    • Prepare people, location and facilities for Training Delivery
    • Deliver Training to transfer learning
    • Adapt approach to suit the group and individuals

    Design

    • Complete Training Needs Analysis to confirm the Training is applicable
    • Design Training content with the Learners needs in mind

    Outcomes

    • Evaluate Training to check effectiveness.
    • Report on Training to summarize evaluation.
    • Take ownership of the attendees learning by following up.

    Communication

    • Keep stakeholders informed and updated on Training.
    • Stay closely involved with operations.

    Main Job Requirements

    Education and Specific Training

    • Bachelor’s degree.
    • Good knowledge of Quality/Process Improvement techniques.
    • Completion of internal Agent development initiative like JUMP (preferred).
    • Product knowledge.

    Work Experience

    • 3+ years of experience in a training role in a technical support or client care operation.

    Trainer Competencies

    Demonstrable Behaviors

    • Adaptable
    • Co-operative
    • Supportive
    • Patient
    • Creative
    • Logical
    • Innovative
    • Attentive
    • Persistent
    • Objective
    • Approachable
    • Open
    • Accountable

    Core Competencies

    • Training Delivery
    • Training Design
    • Training Outcomes
    • Communication
    • Ability to deliver on tasks unsupervised
    • Attention to details
    • Innovative thinking

    Essential Skills

    • Presentation
    • Writing
    • Microsoft office
    • Reporting
    • Data mining and basic analysis

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Apply Now
  • Send your application

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Average Salary at Teleperformance
₦ 127K from 3 employees
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