Zonal Team Lead at Ignite Energy Access Nigeria Limited

Job Purpose / Mission

• Ignite Energy Access is looking for a dynamic, highly motivated and disciplined Customer Finance Zonal Team Lead with a passion for Recovery, Stakeholder’s management, entrepreneurship, renewable energy and financial inclusion.
• This position is a key role within the Customer Finance Department of a fast-paced start up on the front lines of renewable energy and mobile payment technology.
• This role requires individuals to work under limited supervision, perform duties associated with locating unreachable customers, direct interaction with customers, and where necessary, deactivating non-paying customers while giving good customer experience.

Key Responsibilities
Target Fulfillment and Performance Management:

• Reach a minimum of all quantitative and qualitative targets set by the customer finance department on Bounce backs, Reactivations and Repossession.
• Keep the Write-off Value within an acceptable threshold as defined by the Customer

Finance Department:

• Develop a scalable credit portfolio maintenance and recovery process for the Region.
• Monthly performance review and training for performance improvement with the Customer finance representative team within the region.
• Manage repayment Payment integration within the respective regions.

Recruitment and Training:

• Recruit and maintain Collection agents that will drive the achievement of the set target.
• Conduct Credit Training activities for Each region on recovery activities.
• Recruit and maintain Collection agents that will drive the achievement of the set target
• Analyze credit data on sales results and develop operational plans and to address performance gaps and improvement.

Credit Compliance and Credit Culture:

• Facilitate Usage and implementation of Credit Management Tools within the Region.
• Carry out Credit assessment check and make informed credit decision for High End Kits.
• Conduct Credit compliance during field visits to all regions.
• Carry out on the spot assessment of Credit compliance of the field team.
• Analyze credit data on sales results and develop operational plans and to address performance gaps and improvement.

Stakeholders Management:

• Reach all quantitative and qualitative targets set by the customer finance department on Late to first payment, bounce backs, Repossession and Payment Agents.
• Carry out a quarterly credit Campaign that keeps all Credit metrics within acceptable threshold.
• Conduct Weekly recovery Committees with all Stakeholders within the Region.
• Ensure Team’s participation and every Credit related activity (Field Clinic, Credit Campaign) within the region of coverage.
• In collaboration with the Business Stakeholders department, will work with our customers to understand their needs and provide improvement to seamless and better payment channel in the zone/region.
• Manage additional ad hoc tasks as assigned by Customer Finance Department.

Qualification

• HND / BSc Degree or Diploma in a relevant field.

Experience:

• 2- 4 years working in similar or related field, industry experience is a plus.
• 2 - 3 years’ experience as a Loan recovery Manager is an added advantage
• Experience in leading a team, and ability to work with and manage a dispersed team in rural communities.

Language(s):

• English.

Knowledge and skills:

• Highly Skilled in customer relations, negotiations and problem solving.
• Ability to build relationships with colleagues, cross-functional counterparts, external business partners and other middle managers
• Stong Analytical skills.
• Pay attention to details.
• A good proficiency of Data Analytics Tools (Tableau, SQL, Microsoft Excel).