Jobs at TeamAce Limited

Job Summary

• As the Head of Growth, you will be responsible for driving user and creator acquisition, engagement, retention, and revenue growth by developing and executing scalable, data-driven growth strategies.

Responsibilities

• Develop and execute growth strategies to drive user acquisition, creator engagement, retention, and platform growth
• Build and optimize customer acquisition channels through paid, organic, referral, and community-led initiatives
• Lead growth marketing, lifecycle campaigns, and experimentation to improve activation, retention, and customer lifetime value
• Establish growth analytics, monitor key performance metrics, and leverage insights to optimize marketing performance and reduce acquisition costs
• Recruit, lead, and develop the Growth and Community team while collaborating with cross-functional teams to achieve business objectives

Requirements

• Bachelor's Degree in Marketing, Business Administration, Economics, Data Analytics, or a related field
• 6–8 years' experience in growth marketing, performance marketing, product growth, or growth leadership within a technology, fintech, marketplace, social media, or creator platform
• Proven track record of building scalable customer acquisition channels and delivering measurable user growth and retention outcomes
• Strong expertise in growth analytics, lifecycle marketing, experimentation, performance marketing, and data-driven decision-making
• Experience growing African or Nigerian consumer audiences within a startup or high-growth technology environment is highly preferred.

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Job Summary

• As the Head of Customer Service, you will lead the customer experience function, ensuring exceptional service delivery, customer satisfaction, and retention while developing strategies that enhance customer engagement and operational efficiency across all customer touchpoints.

Responsibilities

• Develop and implement customer service strategies, policies, and processes to improve customer satisfaction and service quality
• Lead, mentor, and manage the customer service team while driving performance against established KPIs and service standards
• Oversee customer complaints, escalations, and resolution processes to ensure timely and effective outcomes
• Analyze customer feedback, service metrics, and operational data to identify trends and implement continuous improvement initiatives
• Collaborate with Operations, Product, Compliance, and Technology teams to enhance customer experience and support business objectives

Requirements

• Bachelor's Degree in Business Administration, Marketing, Mass Communication, or related field
• Minimum of 5 years experience in customer service or customer experience management, with at least 2 years in a leadership role
• Financial Services or Fintech experience is mandatory
• Strong knowledge of CRM systems, customer service frameworks, complaint resolution, and customer retention strategies
• Excellent leadership, communication, stakeholder management, and problem-solving skills.

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Job Summary

• As the Sales Intern, you will support the sales team in identifying prospects, engaging customers, and driving business growth while gaining hands-on experience in FMCG sales operations.

Responsibilities

• Support the sales team in generating and following up on leads.
• Engage prospective customers and assist with product presentations.
• Maintain accurate records of customer interactions and sales activities.
• Assist in achieving sales targets and business development objectives.

Requirements

• Bachelor's Degree or HND holder (Serving corps member or NYSC Completed).
• Strong communication and interpersonal skills.
• Must be smart, proactive, and willing to learn.
• Must reside in or around Apapa, Lagos.

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Job Summary

• As the Head of Commercial, you will be responsible for building and leading the organization’s commercial function, driving sponsorship revenue, developing strategic partnerships, and creating sustainable revenue growth opportunities.

Responsibilities

• Build and manage sponsorship and partnership pipelines from prospecting to deal closure
• Pitch, negotiate, and close sponsorship and brand partnership opportunities
• Develop pricing structures, revenue strategies, and commercial packages aligned with market trends
• Manage key client relationships, account growth, and sponsorship renewals
• Lead commercial reporting, revenue forecasting, and CRM pipeline management

Requirements

• Bachelor’s Degree in Business Administration, Marketing, Sales, or related field
• 7–10 years experience in B2B sales, sponsorship, media sales, partnerships, or commercial leadership roles
• Proven track record of building revenue pipelines and closing significant commercial deals
• Strong network across brands, agencies, and sponsors within the Nigerian market
• Excellent negotiation, leadership, forecasting, and relationship management skills.