Worksite Clinic Manager at Lagoon Hospitals

Job Description

• This role is responsible for coordinating and managing the worksite clinics to profitability and fostering client retention.

Summary of Responsibilities

• Set up, attend meetings and make presentation to prospective clients and buyers of our services.
• Develop and execute Health talks to worksite clients.
• Establish and maintain effective working relationships and communication with worksite clinic clients, employees and other managers.
• Responsible for budgets and profitable performance of worksite clinics under the company’s purview.
• Manage and monitor all related reimbursement, negotiations, credentialing, and maintenance / renewal of contracts.
• Responsible for clinical and administrative supplies approval to meet financial concerns.
• Prompt incidence reporting and management of clients‘ grievances.
• Prompt incidence reporting and management of work site staff grievances.
• Other duties as assigned.

Key Result Areas/ Performance Goals

• Revenue Generated vs. budget
• Facilitate 10 Health talks
• Profitability of all work site clinics
• Worksite Contract retention
• Seamless communication and working relationship with clients and worksite clinic staff.

Qualifications

• First Degree or equivalent in the Medical / Clinical field (Doctor, Nurse, Pharmacist) with a valid practicing license.
• Post Graduate certifications in Public Health / Business Administration / Public Administration will be an added advantage
• 6-10 years of experience managing clinical teams and fostering client satisfaction.

Functional / Technical Competencies:

• Demonstrable understanding of medical services and healthcare industry.
• Business Acumen
• Ability to understand Outpatient Department (OPD) utilization reports.
• Excellent relationship management skills.
• Excellent negotiation skills.
• Excellent written and oral communication skills.
• Proficiency in the use of Microsoft suite package.

Managerial Competencies:

• People leadership
• Problem solving
• Ability to interact with senior management
• Excellent Communication and Presentation skills
• Service oriented, courteous, and a good team player.

Behavioral Competencies:

• I-CARE attitudes (Integrity, Compassion, Attentiveness, Respect, Excellence and Empathy)
• Strong interpersonal skills
• Proactive
• CAN DO attitude
• Emotionally and socially intelligent.