Workplace Lead at Jones Lang LaSalle Incorporated - JLL

Role Purpose

• A highly self-motivated and passionate customer service team player with a great attention to detail.
• Responsible for leading the delivery of all FM services and annual projects at the site/sites for which you are accountable.
• Deliver these services with the goal to ensure highest satisfaction and make a change in a way that optimal Human Experience is achieved. In this capacity there are 6 major activities for which you are accountable:
   
• People Management – develop and sustain a high quality well motivated team
• Client Management – ensure that on site Clients expectations are met
• Contracts Management – ensure that all contracts are professionally delivered
• Finance Management – ensure that the site’s financial operations are meeting targets and control requirements
• Health and Safety Management – ensuring the provision of a safe working environment
• Human Experience/ Hospitality management – implementing Industry Best Practice operations and own initiatives.

You will be instrumental in ensuring the workplace delivers a great experience for visitors and staff, your ownership of the workplace by making sure you have happy customers in your community and your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.

What This Job Involves

People Management

• Provide leadership for site FM team
• Mentor & enable training & development of team members
• Identify and fill staffing needs
• Nurture an environment conducive to good teamwork and co-operation among colleagues

Client Management

• Strive to “delight” the Client in all aspects of service delivery
• Interact on a regular basis with the appropriate client representative and on-site client personnel to discuss ongoing service delivery and forward planning

Contracts Management

• Ensure that all contracts at the site are delivering the required service at the correct cost
• Work with Regional and Global Purchasing to implement Regional/Global sourcing strategies Deliver best in class Human Experience for end users.
• Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
• Report critical & key performance measurements & achieve targets
• Ensure that Account Management is informed immediately of any Critical Performance incidents on site
• Complete all required audits and CSA’S and achieve targets
• Provide appropriate monthly/quarterly/annual reporting and management reports as required
• Maintain sound management relationships with any third-party tenants &/or property owners as appropriate.
• Provide a responsive and pro-active service via seamless interface with all involved parties
• Understand all aspects of any lease/licences that may impact the operation of the property.
• Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.
• Act as single point of contact for the management of any projects on site

Finance Management

• Ensure that the site meets all financial targets and control requirements Provide standard monthly/quarterly/annual reporting and management reports as required Deliver Savings within or above the given targets.

Health and Safety Management

• Ensure that the site meets all legal and Client required H&S regulations Ensure that all Jones Lang LaSalle staff are working in compliance with H&S regulations

Human Experience/ Hospitality Management

• Deliver best in class Human Experience for end users.
• Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
• Report critical & key performance measurements & achieve targets
• Ensure that Account Management is informed immediately of any Critical Performance incidents on site
• Complete all required audits and CSA’S and achieve targets
• Provide appropriate monthly/quarterly/annual reporting and management reports as required
• Maintain sound management relationships with any third-party tenants &/or property owners as appropriate.
• Provide a responsive and pro-active service via seamless interface with all involved parties
• Understand all aspects of any lease/licences that may impact the operation of the property.
• Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.
• Act as single point of contact for the management of any projects on site

Additional Duties And Responsibilities

• Work together with other JLL business lines like transaction business, project management, IPS etc.
• Networking with the clients organization and the local management
• Support new business opportunities of JLL
• Support bidding processes of the central JLL IFM team in London for new IFM clients

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.
Sound like you? To apply you need to be / have:

Skills

• Command Skills – for coordinating all additional efforts;
• Customer Focus – for best Workplace Experience for users;
• Negotiating skills – for negotiating with business and suppliers for the best solution;
• Priority Setting – Set right priority also in cooperation with your manager;
• Problem Solving;
• Drive for Results;
• Human Experience – Ability to proactively manage day to day business with great Human experience as an outcome of understanding of the client needs.

Competencies

• Patience
• Up to date on the latest developments in the FM industry
• Helpful
• Empathic
• A desire to learn
• Strong team player

Experience

• Minimum 5 years of experience in a (Facilities related) Management position in a high demanding and international customer environment.
• Proven track record of Human Experience improvement and engagement.

Qualifications

• Bachelor’s degree Facilities Manager or equivalent.