Waitress/Waiter at Bheerhugz Café

Key Responsibilities

Customer Service

• Greet guests warmly and escort them to their tables or lounge area.
• Present menus and provide detailed information when requested.
• Take accurate food and beverage orders and ensure timely service.
• Check on guests regularly to ensure satisfaction and address any concerns promptly.
• Handle guest complaints courteously and refer unresolved issues to the supervisor.

Operations & Service Delivery

• Serve food and drinks according to company standards and presentation guidelines.
• Ensure tables, chairs, and the lounge area are clean, neat, and properly set up at all times.
• Process payments, issue receipts, and maintain accurate transaction records.
• Support lounge operations during peak hours, events, and special functions.
• Collaborate with kitchen and bar staff to ensure smooth and efficient service.

Cleanliness & Hygiene

• Follow hygiene, sanitation, and safety standards at all times.
• Ensure proper use of serving trays, utensils, and uniforms.
• Clear tables promptly after guests leave and prepare for the next service.

Teamwork & Communication

• Maintain positive working relationships with colleagues and management.
• Participate in daily briefings and training sessions.
• Communicate guest preferences, feedback, or special requests to relevant departments.

Qualifications & Requirements

• Minimum of SSCE / OND qualification (Hospitality or related field is an advantage).
• At least 1–2 years’ experience in a lounge, restaurant, or hospitality setting.
• Excellent communication and customer service skills.
• Professional appearance, good personal hygiene, and friendly disposition.
• Ability to work under pressure, multitask, and handle late or weekend shifts.
• Basic knowledge of POS systems and order management is an advantage.