Waitress at Residency Hotels Limited

Job Summary

• We are hiring candidates to join force in providing excellent wait service to ensure satisfaction.
• Taking customer orders and delivering food and beverages. Making menu recommendations, answering questions and sharing additional information in our reputable hotel.

Responsibilities

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, serviette stands, ware, cutlery and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver bills and collect payments
• Carry dirty plates, glasses and trays to kitchen for cleaning
• Meet with the supervisors or superiors to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
• Follow all relevant health department regulations
• Provide excellent customer service to guests

Requirements and skills

• Interested candidates should possess a minimum of National Diploma / SSCE qualifications with 1 - 2 years of proven experience.
• Proven work experience as a Waiter or Waitress
• Hands-on experience with cash register and ordering information system (e.g. ipms)
• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts
• High school diploma; food safety training is a plus.