Waitress at Kloverharris Limited

• We are seeking a friendly, presentable, and customer-oriented Waitress to join our team at the park. The successful candidate will be responsible for attending to guests, taking food and beverage orders, serving meals, and ensuring that customers enjoy a pleasant dining experience. The ideal candidate must demonstrate excellent customer service, good communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Welcome guests warmly and assist them with seating arrangements where necessary.
• Present menus to customers and provide information about available meals, drinks, and specials.
• Take accurate food and beverage orders and communicate them promptly to the kitchen or bar.
• Serve food and drinks to guests in a timely and professional manner.
• Attend to customers' requests, enquiries, and complaints courteously.
• Ensure tables, chairs, and dining areas are clean, neat, and properly arranged.
• Monitor customer satisfaction and ensure guests receive quality service throughout their visit.
• Process customer bills and payments accurately where required.
• Coordinate with kitchen and other service staff to ensure efficient service delivery.
• Adhere to food hygiene, safety, and sanitation standards.
• Replenish supplies such as cutlery, napkins, condiments, and other dining essentials.
• Report customer complaints, service issues, and operational concerns to the supervisor.
• Perform other duties as may be assigned by management.

Qualifications and Requirements

• Minimum of SSCE; an OND or equivalent qualification is an added advantage.
• Previous experience as a waitress or in a restaurant/hospitality environment is desirable.
• Good verbal communication and interpersonal skills.
• Customer-focused with a friendly and welcoming disposition.
• Neat, presentable, and well-groomed.
• Ability to work under pressure and manage multiple tasks.
• Good listening skills and attention to detail.
• Ability to work flexible shifts, including weekends and public holidays.

Required Skills and Competencies

• Customer service and relationship management.
• Effective communication.
• Teamwork and collaboration.
• Time management.
• Attention to detail.
• Problem-solving and conflict resolution.
• Professionalism and personal hygiene.

Key Performance Indicators (KPIs)

• Customer satisfaction and feedback.
• Accuracy of orders taken and served.
• Timeliness of food and beverage delivery.
• Cleanliness and presentation of the dining area.
• Compliance with food hygiene and safety standards.
• Professionalism and responsiveness to customer requests.
• Number of customer complaints relating to service delivery.