Waitress at Careers Verified

Key Responsibilities
Customer Service:

• Greet and welcome guests warmly upon arrival.
• Present menus and answer questions about menu items, specials, and promotions.
• Make recommendations to customers based on their preferences.

Order Taking and Processing:

• Accurately take food and beverage orders from customers.
• Enter orders into the Point of Sale (POS) system.
• Communicate specific dietary needs or special requests to the kitchen staff.

Serving Food and Beverages:

• Serve food and drinks in a timely and organized manner.
• Ensure dishes and drinks are delivered to the correct customers.
• Refill beverages and respond promptly to customer requests.

Cleanliness and Hygiene:

• Maintain cleanliness of the dining area, including tables, chairs, and service stations.
• Set up and clean tables before and after guests leave, ensuring readiness for the next service.

Cash Handling and Billing:

• Present the bill to customers and process payments (cash, card, or mobile payment).
• Accurately handle transactions and provide receipts.

Problem Resolution:

• Address customer complaints or concerns in a calm and professional manner.
• Escalate issues to management if necessary.

Team Collaboration:

• Work closely with kitchen staff, bartenders, and other team members to ensure seamless service.
• Assist colleagues during busy periods or whenever needed.

Upselling and Promotions:

• Upsell menu items such as desserts, drinks, or specials.
• Inform customers about ongoing promotions or new items.

Job Qualifications

• Interested candidates should possess an OND / SSCE / GCE / NECO qualification with 1 year work experience.

Key Skills and Attributes:

• Strong communication and interpersonal skills.
• Excellent multitasking and time-management abilities.
• Positive attitude and high energy.
• Ability to work in a fast-paced environment.
• Attention to detail and commitment to hygiene standards.
• Basic math skills for handling payments and tips.