Waiter / Waitress at Carlson Hotel

Responsibilities

• Greets all guests, provides eye contact, and warm greeting, engage in pleasant hospitality during every interaction, and provide a thank you for each transaction
• Taking food and drink orders, and engaging with customers to enhance their experience.
• Making recommendations by providing information about menu items, specials, and beverage options and using an upselling technique
• Deliver orders to the kitchen and ensure accurate and timely preparation.
• Serve food and drinks to customers in a professional and courteous manner.
• Handling customer inquiries and complaints professionally and in a good manner.
• Periodically check on guests to ensure satisfaction with the meal.
• Present bills and process customer payments accurately.
• Handle cash, credit cards, and other forms of payment.
• Set tables with appropriate utensils, glassware, and napkins.
• Clear tables efficiently after guests leave and reset for the next customers.
• Managing tabs for customers who open accounts.
• Organizing and maintaining a tidy work environment.
• Collaborating with other staff members, such as servers, kitchen staff, and management, to ensure efficient operations.
• Communicating any issues or special requests from customers to relevant team members.
• Managing a fast-paced environment, multitasking, and adapting to changing customer needs.
• Keep the dining area clean and well-maintained throughout the shift.
• Assist in general cleaning tasks, such as sweeping and mopping.
• Follow hygiene and safety standards in food handling and service.
• Ensure compliance with health and safety regulations.

Requirements

• Candidates should possess relevant qualifications with a minimum of 2 years of work experience.