Waiter - Restaurant & Bar at Precious Palm Royal Hotel

POSITION SUMMARY:

Ensure that all guests are served to the hotels standard in the Restaurant or Bar areas. Display highest standards of hospitality and welcome at all times within all food and beverage areas.

Take orders for, serves food and beverages to guests as per the hotel standards in a friendly, timely and efficient manner.

DUTIES AND RESPONSIBILITIES:

• Greet guests and presents them with the menu.
• Inform guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take food and beverage orders from the guest on the order taking pads or note
• Perform basic cleaning tasks as needed or directed by supervisor or head waiter. 
• Communicate to the guest and provide assistance with their queries.
• Promptly respond to guest with any additional request.
• Maintain proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses etc. 
• Adhere to grooming and appearance standards consistently. 
• Understand and communicate products and services available to guests.
• Familiarity with basic cooking skills.
• Help other areas of the restaurant such as answering telephones and monitoring reorder level for restaurant and bar items.
• Responsible for cleaning and removing the trays and plates from guest rooms, corridors or strategic points.
• Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.
• Present physical and accurate check to guest and complete the payment process.
• Have a full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service etc.
• Report guest complaints immediately to the manager/supervisor and ensure follow up is performed with the guest.
• Ensure to have minimum wastage and breakage.
• Check the reservation or complimentary book for the next meal period.
• Inquire with the kitchen what the daily specials are for the shift.
• Always answer the phone politely using a friendly tone and being informative. The telephone must be answered on a maximum of three rings.
• If a customer has any questions, it is your responsibility to answer them accurately. Therefore, know your product and price list.
• You should have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the daily specials.
• Once all of the information is obtained, repeat it to the customer using their name.
• Never walk to fast/run.
• Any other duties that may be assigned by your manager/supervisor or management