VP-Operations at Amy Consulting

Responsibilities:

• Oversee day-to-day administrative functions, ensuring effective management of resources, workflows, and compliance.
• Manage forecasting, budgeting, and performance measurement to ensure goals are achieved.
• Lead initiatives to improve operational efficiency and drive cost-effective solutions.
• Lead product development efforts to enhance the platform’s offerings, ensuring that customer needs are met with innovative and user-friendly solutions.
• Oversee day-to-day operations of the company, focusing on delivering world-class customer service and operational efficiency.
• Implement process improvements that drive automation, scalability, and cost reductions across operations, finance, and technology departments.
• Manage the integration of technology and digital solutions to enhance operational effectiveness in managing customer transactions, payments, and financial services.
• Ensure compliance with financial regulations, data protection laws, and industry best practices to mitigate risk.
• Collaborate with cross-functional teams, including engineering, design, and marketing, to launch new features and products.
• Design and implement an effective onboarding process for new clients to ensure a smooth transition onto the Knit platform.
• Collaborate with the sales and support teams to enhance the onboarding experience for every client.
• Lead the development and execution of customer success strategies, focusing on increasing customer satisfaction and retention.
• Work closely with the product and support teams to address client concerns, feedback, and product improvements.
• Track key customer success metrics, identifying opportunities for improvement and growth.
• Maintain and nurture relationships with key clients, partners, and stakeholders to ensure long-term business success and satisfaction.
• Serve as a trusted advisor to clients, understanding their financial needs and aligning the company’s services with their goals.
• Leverage key performance indicators (KPIs) and data analytics to track performance, operational efficiencies, and customer satisfaction.
• Support the product development team in defining new features or services that respond to market needs and enhance customer experience.
• Drive decision-making by providing regular reports on business performance, market trends, and growth opportunities to the executive team.

Requirements:

• Bachelor’s degree in Business Administration, Operations, or a related field. An MBA is preferred.
• Minimum 10+ years of progressive experience in operations, with at least 5 years in a leadership role within the fintech, financial services, or technology sector.
• Strong experience in leading operations and managing cross-functional teams.
• Proven ability to manage the product development lifecycle and bring products to market.
• Proficiency in product management tools and CRM software.
• Exceptional communication and leadership skills with a customer-focused mindset.
• Analytical and strategic thinking with a results-oriented approach.
• Experience in Fintech/Banking - desirable
• Proven track record of leading and scaling cross-functional teams and optimizing business operations in a fast-paced, growth-oriented environment.
• Strong understanding of digital assets, financial technologies, blockchain applications, and cryptocurrency is highly desirable.
• Exceptional verbal and written communication skills to present complex ideas
• clearly and effectively to both internal and external stakeholders.
• Keen attention to detail and excellent problem-solving skills.
• Deep knowledge of administrative strategy, pipeline management, and closing high-value deals, particularly in B2B environments- desirable
• Experience in building scalable operational frameworks, including process improvement, system integrations, and cost optimization.
• Ability to develop and execute long-term strategies to achieve ambitious business goals.