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  • Posted: Jul 29, 2021
    Deadline: Not specified
  • Black Pen Recruitment is South Africa’s #1 recruitment consulting firm specialised in BPO services, foreign language recruitment and staffing solutions and immigration services. With our outstanding experience in the BPO industry and our own in-house immigration division, we will find the right candidates for foreign language specialist positions as well as immigration solutions for foreign employees.
    Read more about this company


    UX Writer (FinTech / Cryptocurrency)

    Job Description

    • Are you an experienced UI/UX Designer? Are you looking for a remote job?
    • Then we have the opportunity for you!
    • We seek to hire a UX Writer located within South Africa, to join our exciting remote team.
    • They are one of the first movers in bringing Cryptocurrency to the masses in Africa and the Middle East.
    • As a UI/UX Writer, you will join a collection of designers with different skills, all focused on solving problems and designing the best experience.
    • We aim to create the best perceptions and experiences around their app.
    • Your job, specifically, will be to create a clear and meaningful conversation between our customers and our product, enabling them to upgrade to the new financial system with as little friction as possible.
    • Top candidates are clear communicators who are highly self-motivated, eager to collaborate, exchange knowledge, apply new skills, and pitch in for whatever the team needs to ship new services.


    • Working within a cross-functional team to craft and regularly audit our client’s product messaging, including microscopy (UI Content), notification copy, in-app help guides, customer-facing forms, and product emails.
    • Working closely with Product Designers to create consistent messaging in the product and throughout the customer journey. 
    • Partner with product owners and stakeholders to understand business goals and define content requirements for each phase of the journey.
    • Facilitating customer navigation by writing compelling microcopy for products across multiple platforms.
    • Researching best practices and teaming up with Product Designers to advocate for the customer throughout the design process.
    • Collaborating with other content creators across Product, Marketing, Legal, and Customer Success teams to shape the brand voice and ensure multi-channel consistency.
    • Reviewing data to understand customer behaviour and adapt messaging accordingly.
    • Reviewing all content related to the product before going live.


    • Interested candidates should possess relevant qualifications
    • 3+ years of writing experience and a portfolio of work that demonstrates your gift for simplifying and improving user experiences
    • Content design background, or experience writing for digital products or services
    • Strong understanding of usability principles such as UX and customer journeys
    • Demonstrable experience collaborating specifically with product managers and designers
    • A basic understanding of design systems to implement great digital writing
    • The ability to present and defend your UX decisions
    • Excitement for cryptocurrency and digital innovation in general, and a passion for design principles
    • Familiarity with information architecture in order to structure complicated content.

    Method of Application

    Interested and qualified? Go to Black Pen Recruitment on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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