Black Pen Recruitment is South Africa’s #1 recruitment consulting firm specialised in BPO services, foreign language recruitment and staffing solutions and immigration services. With our outstanding experience in the BPO industry and our own in-house immigration division, we will find the right candidates for foreign language specialist positions as well as immigration solutions for foreign employees.
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Are you an experienced UI/UX Designer? Are you looking for a remote job?
Then we have the opportunity for you!
We seek to hire a UX Writer located within South Africa, to join our exciting remote team.
They are one of the first movers in bringing Cryptocurrency to the masses in Africa and the Middle East.
As a UI/UX Writer, you will join a collection of designers with different skills, all focused on solving problems and designing the best experience.
We aim to create the best perceptions and experiences around their app.
Your job, specifically, will be to create a clear and meaningful conversation between our customers and our product, enabling them to upgrade to the new financial system with as little friction as possible.
Top candidates are clear communicators who are highly self-motivated, eager to collaborate, exchange knowledge, apply new skills, and pitch in for whatever the team needs to ship new services.
Responsibilities
Working within a cross-functional team to craft and regularly audit our client’s product messaging, including microscopy (UI Content), notification copy, in-app help guides, customer-facing forms, and product emails.
Working closely with Product Designers to create consistent messaging in the product and throughout the customer journey.
Partner with product owners and stakeholders to understand business goals and define content requirements for each phase of the journey.
Facilitating customer navigation by writing compelling microcopy for products across multiple platforms.
Researching best practices and teaming up with Product Designers to advocate for the customer throughout the design process.
Collaborating with other content creators across Product, Marketing, Legal, and Customer Success teams to shape the brand voice and ensure multi-channel consistency.
Reviewing data to understand customer behaviour and adapt messaging accordingly.
Reviewing all content related to the product before going live.
Requirements
Interested candidates should possess relevant qualifications
3+ years of writing experience and a portfolio of work that demonstrates your gift for simplifying and improving user experiences
Content design background, or experience writing for digital products or services
Strong understanding of usability principles such as UX and customer journeys
Demonstrable experience collaborating specifically with product managers and designers
A basic understanding of design systems to implement great digital writing
The ability to present and defend your UX decisions
Excitement for cryptocurrency and digital innovation in general, and a passion for design principles
Familiarity with information architecture in order to structure complicated content.
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