Travel Consultant (Reservation & Ticketing) at Insight Tours & Travels

Salary: N130,000

The ideal candidate will be an experienced travel consultant who has great passion for travel and tourism. The person must be apt at booking travel arrangements which includes flight, hotel accommodation, tours, excursions/activities and visa applications for clients (individuals, families, groups, or corporates). 

Minimum Job requirements:

• Education/Certifications: BSc or HND in any discipline with a minimum of Second class Lower (2:2).
• Experience: 2 years’ work experience in related field.
• Sales skills and customer-oriented approach.
• Experienced in various areas of travel (domestic/international, business/holidays, group/individual, etc.)
• Proficiency in MS Office and knowledge of operating standard office equipment.
• Excellent verbal communication, presentation, negotiation, command of English and management skills.
• Good writing skills for drafting cover letters and emails
• Excellent Research & Feedback skills.
• Excellent use of initiative and proactive approach in delivering tasks.
• Problem-solving attitude.
• A customer-oriented attitude.
• Ability to work well with a team. 
• Effective coordination skills.
• Passion to Learn and Grow
• Proven work experience as a Travel and Tours Consultant
• GDS experience – Galileo is compulsory. Amadeus, and Sabre will be an added advantage.
• Possess good contact base with travel agencies and tour companies (Local and International)

Responsibilities:

• Create flight reservations, ticketing, cancellations, refund and after sales services
• Create reservations of other travel services such as visa, hotel accommodation, tours and activities, airport & local transfers, airport protocol, immigration passage, travel insurance, train, buses, cruises, and supplementary travel services.
• Perform customer service actions towards all customers
• Research various destinations and means of travel and advise customers regarding accordingly, visa processing requirements, flight fares, customs, weather conditions, check-in formalities, etc.
• Resolve challenges relating to customers’ trips, complaints, or refund, etc.
• Attend travel seminars and industry meetings to remain updated with travel and tourism trends, policies and procedures. 
• Diagnose clients’ travel needs and suggest suitable travel packages or services.
• Handle unforeseen problems, complaints and determine the right course of action.
• Create and update electronic records of client\'s information, frequent flyer etc.
• Keep client’s information, documents such as financial statements, travel itinerary, and all other documents confidential.
• Maintain a good relationship with customers, partners and staff members 
• Provide all relevant and essential information to the client regarding their travel such as guides, itineraries, brochures, and maps.
• Negotiate any customizations or modifications requested by clients and accommodate them to the very best possible degree.
• Regularly update a database containing client details and travel information.
• Keep and update records such as customer directory, travel reminder, sales etc.
• Support other staff members in creating end-to-end travel packages, services and products, sales and marketing 

Key performance Indicators:

• Number of flight and other travel service reservations done daily
• Response time per reservation
• Satisfaction level of customers
• Number of processed visa applications
• Level of Professionalism 
• Submission of monthly activity and progress report